Bidder Reviews for Westport Auction (1,473)

We appreciate you taking the time to acknowledge the careful packaging provided by our shipping team. However, we are disappointed and frankly surprised to have received a 1-star review for this transaction. The two $20 artworks you purchased were listed with “Losses to paint” and “Few minor dings to frame, wear consistent with age and display” in the condition description and were depicted as such in the multiple photographs listed in the catalog. It is the responsibility of every bidder to carefully review the item description, condition report, and all images before placing a bid. These materials exist precisely so buyers can make fully informed decisions about what they are purchasing. Regards, Westport Auction

Thank you for taking the time to share your feedback. We truly value your input, as it helps us improve our processes and service. We sincerely apologize for the frustration and inconvenience caused by the unavailability of the sofa at the time of your scheduled pickup. We understand how disappointing this must have been, especially after winning and paying for the item. To provide some additional context: We proactively notified you the day before the scheduled pickup that we were unable to locate the lot, with the goal of addressing the issue in advance and avoiding any surprises. Unfortunately, we did not receive a follow-up communication from your team until the shipper arrived on site. During that time, we promptly contacted you to explain that the sofa had been accidentally released to an incorrect shipper. We immediately initiated efforts to recover it and committed to keeping you fully updated on the progress. We also offered the alternative of a full refund should the recovery not meet your timeline or expectations. While we regret that the item was not available as anticipated, we made every effort to communicate transparently and resolve the matter throughout the process. Regards, Westport Auction

With all due respect, I kindly answered all questions asked through email from your assistant. Your first comment on your call was to tell me how rude I was, and that you can tell me how to be more pleasant. I apologize if I am not able to spend additional time taking more photographs of the items you purchased when we have already posted 17 images and that is how you value my politeness. I directed your assistant to review the photographs listed in our catalog. The reason I said goodbye and ended the call was due to your inability to allow me to answer your questions on the phone. You were unable to give me any time to speak and just kept repeating how rude I was. I am glad you were able to have a civil conversation with my husband. I will assume that because I am woman you were unable to show me the same respect. As you threatened to take your business elsewhere, I will also share my experience with other auction houses to protect them from your behavior and practices.

Ryan, I am sorry that your payment was declined on Live Auctioneers at the time of the auction and then went unpaid to the point of receiving a dispute for nonpayment. We appreciate that you did submit payment through Live Auctioneers however our terms state that it does take at least 24 hours for funds to settle through Live Auctioneers. We also ask buyers to schedule their arrival with us which allows for us to confirm payment has been received and the items are ready for pickup. You chose to pay for your item then drive down without any notification to us. We certainly would have let you know the payment was not received, and your items are not ready, so please do not drive down. We really encourage all of our buyers to read the terms, so time is not wasted, and we are not accused of Ridiculous practices.