Bidder Reviews for Turner Auctions + Appraisals (343)

I purchased an item described as in "good" condition. It was not in good condition. Rather, when I received the item (a floor lamp) it was broken in a very significant way. The auction house asked for pictures, which I sent. Then, nothing despite my following up. I asked LA to help and to date they have ignored us both. This is clearly an auction house that has no integrity or customer service. Once they have your money, that's all they appear to care about. A reputable auction house stands by their descriptions and if they make a mistake will admit it. If it had been another house they would have refunded the purchase price by now; here, nothing but silence. Very disappointing to say the least. I would question everything thing they say about an item and bid accordingly or not at all.

Recommended in-house shipper is a disaster.

Reliable, with good items for sale. Good communication from staff.

I have bid on and won many items in the past from Turner auctions. My experience is always favorable! They offer great items that are well described. Highly recommend!

Great experience!

Shipping was a bit of an issue but accomplished with help.

Turners takes care of business

Turners just takes care of things. No fuss

As described and superb packing

AWESOME Auction House!!!

Buyer's premiums are too high.

Very responsive to our questions and needs.

Make sure that you have a qualified shipper before you bid and are awarded won items because there is little coordination between the auction house and the shippers that they qualify as legitimate shippers.

Turner Auctions was a pleasure to do business with.... Liveauctioneers on the other hand is a criminal enterprise. After multiple attempts at finalizing my tax exempt status with Liveauctioneers.... they charged me sales tax even though I hold a valid CA Resale license and submitted the necessary resale certificate. Turner Auctions and myself submitted over a 1/2 dozen emails trying to persuade Liceauctioneers to amend my invoice prior to the auto charge to my credit card... but to no avail. I picked up my items, Turner Auctions apologized but their hands were tied. I filed complaints with the Better Business Bureau and the State of CA Attorneys General Office.... Liveauctioneers has yet to refund the $194.12 in sales taxes they illegally collected from me. I will be reporting them directly to the CA Franchise Tax Board next.... let them go through a full state audit and see how they like that. Turner Auctions is a reputable business.... Liveauctioneers..... probably run by the MOB.

Couldn't be happier.

I am very grateful for very prompt service including shipping and delivery.

The item was as described and I got it at a great price. Communication was excellent. I The only thing that would have made it better would be if they had in-house shipping

Purchased a single lot with two small Lalique pieces. Both were accurately described. Excellent customer service. The staff referred me to a local UPS store where they did a great job packing as well as shipping at a reasonable price. Usually prefer in-house shipping. However, Turner and the local UPS Store all around, provided an excellent experience. Thank you.

This auction house does NOT ship and the shipper they recommend is super super expensive and insanely slow. It has been weeks after I paid for my items and paid over 250 $shipping and I still not have received my lots

item as described, great communications, prompt shipping, no problems

I hate dealing with third party shippers which I had to do here. Also their buyers premium of 29 % is on the high side.

I purchased a lot of 3 retablos, lot 12. Two of them were almost exactly alike and did not appear old. It was difficult to tell in pictures. I am a retired art teacher with a masters degree in art education, a painter, and a collector of Mexicana. I called to return the two and was told they do not take returns. Other established auction houses will return misrepresentations.