Bidder Reviews for EasternPresents (104)

Hard to tell-shipping could have been delayed by CoVid. But I did receive them. They are beautiful and are superbly crafted.

I had won items in 2 different auctions in March 2020. I paid immediately, including for shipping, and have never received my items. After I contacted Live Auctioneers, I got a message that one item was being shipped, but I've never received anything, not even an explanation. So, my advice to everyone is to stay away from this auction house.

Beautiful piece!

Very responsive!

Takes a while to receive... 3 months from purchase to receipt-not a big complaint-between the virus, postal companies, etc., etc. I am happy to have them at all! Just anxious to start crafting... will continue to work with Pristine Gems! They did contact me to keep me updated.

I won several items on the auction paid for it, paid for shipping, got acknowledged for receipt of payments, and still have not received the merchandise. All this one month after the payment completed.

It was a pleasure doing business with this auction house. It was easy to pay and I got my merchandise quickly, I would do business with them again.

This jewelry is beautiful! Have patience, the pieces are handmade and they will arrive! Praveen will respond to your questions, they are busy but with time respond to inquiries. I'm waiting for my most recent purchase and have no doubt I will be pleased! Remember, they are not Amazon and Nepal is far away! Their postal service is even slower than our own!

Stunningly beautiful! Look extremely well made. Items are just a little smaller than I expected, but still so beautiful. Many of us American women are a little bigger boned than these. But they are breath-taking!

Seller was very slow in response in obtaining any shipping information and after several emails, which went unanswered, I had to get PayPal involved. One of the items was received broken and poor quality on shipment. I will never purchase anything again from this Seller!

The bracelet is exactly as shown, and at a great price! I will definitely buy from them in the future...

Their jewelry is beautiful, however, you must be very patient about shipment or refunds. Praveen answers your inquiries eventually.

Never received all of my items. The ones I did receive were weeks late. Still fighting to get a refund.

Good communicator. Thanks!

I love the designs of their products though if you are collecting for sterling & turquoise, coral, or other, it is important to understand "Tibetan silver". That said, this company offers superior products that are unmatched by any in the way of customer service & product beauty or craftsmanship.

I am very satisfied with my experience with this auction. The process from start to finish was very easy. Received the item in a timely fashion. It was very well packed and suffered no damage. The earrings are beautiful!

No other review: product is beatifull, problems of comunication with auctioneer

We were very happy to receive our order and was very, very pleased with the packaging and quality of the jewelry.

Excellent communication & reasonable shipping!

I was disappointed it took so long to receive the necklace purchased in December. I finally received a necklace but not the one I purchased. Your jewelry is beautiful, just need to pay closer attention to details for orders.

Thank you again! Thank you for the beautiful products!

I am getting a substitute ring I have never seen before in place of the one that I won. It had nice pictures and a estimate info page to show what I thought I was bidding on. Now I get to see what I actually bought after it arrives 37 days later.

I still don't have my item! Have written bidding support and Pristine Gems multiple times. Where is my item? Took my money but did not give me my item. I have been swindled by this place!!!

Initially, I was concerned that the payment was made to a distant country, but the cost was low so I took a chance. When the item arrived with a New Jersey return address I was confused, but the item was as described, so I am satisfied.

Great product and price, but... needs to provide clear shipping time frames, not just handling time and needs to respond more promptly to queries. I waited 30 days from payment to receiving item with 6 emails sent and 5 unanswered. Have them state waiting time for shipping.

Very nice Seller. Love their Nepalese jewelry. Will use again.

Hello: Unfortunately, I had my credit card hacked while buying something at one of the auction houses! Stop! Warning! Either through one of the vendors, or the third party shippers they use. It seems that one of the vendors or shippers allowed my credit card information to be stolen, an a attempt to use it in New York, an or Canada yesterday occurred. So danger! Be vigilant! My AMEX card company is taking measures to interdict in this matter. **********

I still have an entire order not sent. Very difficult to get responses from auction house. Sometimes no answer. Really like the jewelry but service is so poor I don’t think I can bid on anything from him.

I purchased two bracelets on October 25 and as of today, November 11, have not received my shipment.

Great communication and very understanding

Although I have paid promptly, they have been negligent in answering why they are so late in delivering the necklaces? I had given them the USA address many times, now I am in the dark not knowing to which address they have sent, please help. Thank you, Mrs. F. A.

Also forgot to say, bid on and won 2 pairs of earrings. One of the pairs I received is not what I won. I will keep the "wrong" pair, because they are the same style that I bid on: silver with turquoise and coral, but are completely different than the pair I bid on and won.

This is my second survey email. I received my earrings today, 8/25/18. I can only assume I received them because my order was suddenly found; the return address is in New Jersey and I live in Maryland. (I believe they were mailed from India, hence the long wait.) I would suggest that the future photos of earrings show them on a person's ear, to assess the size and length of them. I like the styles Pristine Gems offers, but will think twice before ordering in the future.-Nancy

I received an email that my item shipped July 31, but I haven't received a tracking number for it. I have contacted Pristine Gems, but have received no reply. The photos on the auction site were lovely, and payment was easy, but a tracking number would be reassuring after almost 3 weeks, and if the items are coming from overseas (India) that would be fine too, but perhaps this should be in the communications between buyer and seller. Below in quotes is the email from July 31st. I checked my LiveAuctioneers account, and my full address is there. "Dear Nancy, Your one-of-a-kind item is in transit. Shipping To Nancy Road MD 21911 US Your item has been picked up, either by you or a designated shipping agent. If you have any questions, please contact Pristine Gems."

Everything was great.

I have purchased jewelry through the auction house and what I thought was rubies was glass in several cases. I will not by jewelry through live auctioneers again.