Propstore

They offer great Products and have really unique items but the shipping timeline is shocking. Items bought and paid for nearly a month to two months ago are still not shipped, with no timetable beyond hoping they will be shipped.

Propstore's photo and description of the vintage poster they sold me doesn't match the actual poster I received. Specifically, the photo on LIVEAUCTIONEERS shows a near perfect poster which doesn't accurately reflect the poor quality of the restoration where every single fold line is incorrectly retouched and fails to match the background color. Additionally they misrepresent the poor workmanship of this restoration work by describing it as 'careful light touch ups' rather than being more honest about the color mismatches. When contacted, PROPSTORE claims that their photo misrepresents the poster because LIVEAUCTIONEERS compressed the actual photo they submitted. They make no excuse for the inaccurate text description and lean on the "VERY FINE" to capture the defects-but that rating is grossly inadequate. According to CHAT GPT5: “Very Fine” implies near-excellent appearance with only minor, non-distracting issues. If a poster has incorrect/poor retouching (mismatched colors, heavy overpaint, halos, etc.), that typically knocks it below Very Fine, even if it’s been linen-backed. Use a grade that reflects both condition and the quality of restoration, and say it plainly. Examples you can copy: Fine (restored): amateur/incorrect in-painting with color mismatch along borders and fold lines; visible on close inspection. Very Good to Fine (restored): overpaint and touch-ups present; restoration noticeable in the [ area ]; presents well at normal viewing distance. Good to Very Good (restored): extensive overpainting/uneven toning; restoration is visually distracting. If you want the safest phrasing (used by many dealers/auction houses): “Restored (linen-backed). Amateur in-painting and color mismatch in [ areas ]. Presents as Fine at a distance, graded VG due to restoration quality.”

item still not received

I bid on two items. 1 of them while item was on auction block and the other before. In both cases I had the highest bid and supposedly won the items. I later find out they did not allow either bid. They allowed someone else to bid the same amount I previously had, which forced me to raise my bid next level to win. Other item I won and they allowed a lesser bid to win. I called them during the auction and they refused to rebid either during the auction to help resolve the issue fairly.