Our precious stones & more

WELCOME LiveAuctioneers host and manage the platform ? liveAuctioneers.com ?. All auctions take place through a secure bidder network, which keeps your maximum bids for future auctions confidential until the item opens on auction day. The auction items are presented and sold by Paradis Gems. The terms ?we?, ?us? and ?our? used on this item or profil refer to Paradise Gems. Leyenda Gems is located at: 4860 rang Sainte-Rose Notre-Dame-de-Lourdes (Qu?bec) J0K1K0 CANADA PURCHASES: ORDER & CONTRACT FORMATION Placing a bid constitutes your agreement to all terms and conditions, and is a legally binding contract to purchase. The action of executing / placing a bid implies you understand the terms of sale, agree to the terms of sale, and have agreed to purchase the lot. It?s the bidders responsibility to educate oneself on any lot before placing a legally binding bid. PRODUCT DESCRIPTIONS, ACCURACY AND TIMELINESS OF INFORMATION In good faith, we ensure the greatest possible accuracy in the description of items or any other content. Product pictures are taken under white light and slightly digitally adjusted for better view and best experience. However, we do not warrant that product descriptions, service descriptions, or other content are accurate, complete, reliable, current, or error-free. We are not responsible if information on this item details is therefore inaccurate, incomplete, or out of date. Any reliance on the content of this site is at your own risk. If a product offered is not as described, your sole remedy is to return it to us in its original condition. CUSTOMER SERVICE We have a service team to serve you. If you have any questions, please feel free to contact us. We are here to listen to you and discuss with our customers. Customer satisfaction is our top priority. INSURANCE Products shipped by Paradise Gems are not insured. The risks inherent in transport and delivery are assumed by the customer. Informally, in the event of a package being lost or damaged during the shipping process, most major shipping services may for example offer a maximum coverage of $100 per package. Any additional coverage is available upon request, and at the customer's expense. RETURN POLICY We strive to provide the best possible customer experience. All items are new and guaranteed to be free of defects. If an item is defective or does not match what was ordered*, we will exchange or refund it within 5 working days, including shipping costs, provided that the return occurs within 30 days of the delivery date and is accompanied by the delivery slip. *The item that does not match what was ordered must be returned intact. To accept a defective item or one that does not match what was ordered, the person requesting the return must contact our customer service at (450) 365-5365 or by email at info@leyenda.com. We reserve 48 hours to respond to the request. Notwithstanding this return policy, we reserve the right to limit or even refuse the return of a product for any reason whatsoever. Our returns policy may be changed at any time without notice. ACCURACY OF BILLING AND ACCOUNT INFORMATION You agree to provide current, complete and accurate account and purchase information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. All purchasers are required to complete registration, including Full Name, Address, Phone, Email, Signature and Drivers License Number. Those not willing to disclose this information cannot take part in the auction. PLEASE MAKE SURE ALL CONTACT INFORMATION IS ACCURATE & UP TO DATE AT THE TIME OF REGISTRATION. Auction Company is not responsible for any delays or losses due to false information provided at the time of registration. CONTACT US For more information about our terms & conditions, if you have questions, or if you would like to make a complaint, please contact us at any time by: Post at : Leyenda Gems is located at: 4860 rang Sainte-Rose Notre-Dame-de-Lourdes (Qu?bec) J0K1K0 CANADA Phone :1 (450) 365-5365 Email : info@leyenda.com