Bidder Reviews for Thomas Hirchak Company (6)

Contacted them before and after the sale for help and they are the best! The girls in the office went far and wide to help me.

I reached out after the auction to question the Buyer's Premium, because Lot 0000 of the auction, titled "IMPORTANT TERMS: PLEASE READ BEFORE BIDDING!" states "18 % Buyers Premium added to the final hammer price regardless of payment method", but each lot lists a 23 % premium. Instead of acknowledging the discrepancy, the representative was rude and condescending, stating "The Buyers Premium on Liveauctioneers is 23 %, as posted in the terms of the auction", which was incorrect. It was only about $10, so it's not about the money, but the principal. Instead of showing some grace, they have lost a return customer.

There are two reasons why I am totally dissatisfied with this auction company. One, the item I bid on and won was books. While they were new-never used, more than half were in damaged condition and poorly repaired before shipping to me. Two-The shipping cost was almost twice what it should have been. The US Post Office has a special low rate for books. When I talked to the shipping company they said that they shipped at a lower rate-FALSE. I sell on eBay and ship at a much lower rate then the so-called professional shipper.

The auctioneer misattributed a C & R firearm as modern (against federal definitions) and refused a valid ffl03 license. I was refunded with the claim that "valid ffl was not submitted." They seem to have a "no exception" policy even when they are at fault. Poor customer service at best. Spend your money elsewhere.

Grade A all the way!!! Thank You!!!