Bidder Reviews for Greenwich Auction (1,494)

I'm a repeat customer of Greenwich Auctions. Their staff is professional, courteous and very accommodating.

Misleading description and pictures

This is my second time purchasing from Greenwich Auction, and once again, they've exceeded expectations. I won multiple items in their online auction-pieces I had planned to reupholster-and the entire process was seamless. Communication was prompt and professional with quick responses and clear pickup instructions. The pickup itself was smooth and well-organized with no wait time. Staff was friendly and helpful, and all items were exactly as described. What really impressed me: I bought these pieces specifically as reupholstery projects, but when I got them home, each item almost felt too beautiful to rework! The quality was so much better than expected. I did reupholster the bench as planned, but the two chairs I bought? They're staying exactly as they are-too gorgeous to change. Their consistency is outstanding-having the same amazing experience both times shows this is just how they do business. They're professional without being stuffy and clearly care about buyer satisfaction. I'll definitely be bidding in future Greenwich Auction sales. Highly recommend to anyone looking for a reliable, professional auction house with quality pieces!

very good experience, Greenwich auctions were very helpfull

Greewich Auctions was excellent. Live auctioneers shipping was terrible. They could have rolled five prints in a big tube and charged me $100 for a fat profit. Instead I got them in a big box with bubble all around and a huge bill of almost $500 The prints were simply slipped into a collapsed, used cardboard box. Two of them were not protected from the box in any way. I expected for the money to see excellent acid free packing. This was outrageous.

underbid 'retracted' & seller 'lowers reserve': manipulation

SOLD Car for which they did not have title, Description stated they had clear title. They stopped responding to requests. Look at Better Business Bureau reviews prior to bidding

Greenwich Auctions was great but Live Auctioneer's shipping was terrible. I submitted a pre-auction request for a shipping cost only to find the post-auction shipping was three times the original quote, ($519 vs $1700). Very deceptive and disappointing.

Greenwich was largely unresponsive when I tried contacting them three different ways to schedule pick up. Unsurprisingly, when I arrived on the agreed upon date, they were totally unprepared and had not even brought my item up from their basement. They then said it wouldn’t fit in their elevator and I would have to help them drag it up the stairs. The item also had new scratches & paint stains on it that the pictures did not show.

Very responsive, professional team, superb customer service. I look forward to their next auction.

The Greenwich Auction House never shipped my purchased item, refused to hand it over to a shipper sent to them and refused to respond to emails requesting the item to be shipped. They breached their agreement, and while this was a small value item, is indicative of what you can expect. Suggest that buyers beware.

This seller is the WORST SELLER I have dealt with in over 20 years of art and antique buying. NIGHTMARE SELLER. They are not available for shippers to pick up on their posted hours on their website (or listed in terms of sale), even with 2 + days notice. They are UNBELIEVABLY rude-cancelled my sale after I had paid and my shipper was in route. Tried to reschedule pick up after they refused my shipper and they have refused to respond, much less issue my refund. Attorney has been contacted-YOU DONT WANT TO SHOP WITH THIS SELLER!!!

Wonderful experience. Very professional and responsive staff. Handled all my questions in a timely manner. Everyone at the auction house was exceptionally friendly. Quality items were packaged securely and delivered fast. Couldn't be happier! Thanks a million!

Everything was perfectly smooth, prompt and clear. Item as described and well-packed.

An excellent auction house... many thanks!!!

Per the photos and descriptions all of the silver pieces I purchased had removable tops on the lids. when the shippers showed up to send to me one of the tops was missing and i was told that if you found it that it would somehow be magically shipped to me. i have been cheated. Your recommeded shippers charged me roughly $400 where the items purchased were roughly $300. if i had known the shippers would charge this amount i would not have purchased anything from you. this was from your recommended shipper. beware of purchasing anything from these people or using their shippers.

Friendly. Knowledgeable. Flexible. First class communication! Highly recommended!

Great experience all the way through. Thank you!

Satisfied all around....

They always answer my questions fast and accurately. Very helpful on pickup too!

I won an auction item stated 7 vintage model kits "Pieces appear to be accounted for but not guaranteed, sold as is . 3 out the 7 models were total garbage. No one bothered to open any of the boxes to see if they were even remotely complete! The Mayflower ship had no hull, the Little T was glued together very sloppy, The gypsy dune buggy was partially glued together with white paint on the body, Now comon, if any one opened the box the damage was obvious, what am I superman and can see through cardboard boxes I have to depend on the sellers honesty which obvious was not there. So now I have 3 garbage model kits a total waste. NEVER AGAIN!!!

all is to be done by website, it's always a good precuation to see the good before bidding.

Rapid response to on-line purchase; easy aid to packing & shipping house. Painting under glass arrived swiftly, and it was superbly packed. A + to Greenwich Auctions and to UPS Store.

I would not by from this place again. It said the clock was working at time of auction. I could not get it to work. I contacted them and they never responded. I understand clocks are sensitive, but they should have at least responded to me.

Descriptions were unclear which is critical for a web auction, however the prices were alright, and communication from the auction house was great.

The painting that I bought turned out to be a very poor quality work. It was made look on the pictures like much prettier and detailed, obviously photo shopped. Description was rather inaccurate too. It was heartbreaking, I was expecting a a very pleasant buy but it turned out to be a total disappointment. Other bidders beware! I live an hour away and chose to pick up in person. While I was visiting their storage/store location I recognized other items that were "passed" during the auction. Oh boy, they were described as "very good to new" condition but in real life they looked old, decayed and honestly garage sale level garbage... their pictures and descriptions are deceiving. BEWARE!

Greenwich auctions was not helpful when it came to arranging shipping of my one large item. I will not buy from them again.

Nice pieces thank you

Sorry, this company FAILED to perform. I never got my items.

I received the items I won and they were generally as described, but the photos and descriptions left much to be desired. Several notable condition issues were not mentioned in the listings — while technically visible if you scrutinized the photos very closely, I believe a responsible auctioneer should have pointed these out clearly, out of basic honesty and integrity. Pickup was also frustratingly disorganized. Despite calling 24 hours in advance, none of my items were prepared, and it took nearly 45 minutes for staff to locate everything. My biggest concern, however, is the apparent pattern of shill bidding. It’s clear that “floor bids” are being used to push online bidders to their max bids, only for the bids to then revert and the items sell at the highest possible price. This is not only unethical — it’s illegal. Items that don’t meet their desired prices often mysteriously reappear in future auctions, which further supports this pattern. Numerous other reviewers have noted this, and after reporting my concerns to LiveAuctioneers, I unfortunately received no response. The excuse often given in other reviews — that items don’t sell “below estimate” — is a misrepresentation of what an estimate actually is. Estimates are meant to provide a general idea of value, not to act as a hidden reserve. Using estimates in this way to justify price manipulation is deceptive and undermines buyer confidence. These practices erode trust and damage the credibility of the auction industry as a whole. Be sure to lookup there Google Reviews as well, they give a clearer picture of the businesses practices.

they will cheat you. i will never buy from them again.

in the future handle shipping in house for a fee