Bidder Reviews for Benedetto Trionfante Auction House (25)

Dear , we're quite astonished for such a bad comment. We first thank you for bidding with us and for promptly pay for the lots you purchased. On January the 14th 2020 we communicated you the shipping quote from Palermo to Vienna, and after another solicit for your reply (on January the 22nd), the same day you replied to us that you had "arranged pick-up by a business partner in Palermo" (your email is dated January the 22nd 2020, at 12.25). So we've been waiting some weeks, but no one came here collecting your lots. Then our office solicited you for this collection; our office tried to contact you, in order to receive an update about it, but you never replied to us. So, at this point, we really cannot accept your complaint, because actually you paid for your lots but then left them here, for more than a year, and exceptionally we've never even charged you any storage cost. So we ask you to, please, contact us in order to solve the matter and arrange a collection of all your items still at us. Thank you. Regards.

Good evening, sorry for the inconvenience, unfortunately we will have missed to answer you. The lot is in 800 silver. It is not silver metal We offer our apologies. Kind regards, Benedetto Trionfante Casa d'aste