Bidder Reviews for Diamond N Jewelry Auctioneers Inc (102)
3.7 out of 5.0 Stars
1-50 of 102 Reviews
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APB - Joao MarianoSao Paulo, BR
Oct 17, 2022
ElizabethLondon, GB
Dec 27, 2021
AngelRedington Beach, FL
Nov 21, 2021
Item as described. No issue.
This ring was shipped promptly and as described. Was sized to my request. Great purchase this time. Thank you.
AngelRedington Beach, FL
Nov 17, 2021
Falsely advertised watch. Dirty and not like the pictures.
I ordered a Rolex Hulk watch per the pictures. What I received was a dirty scratched similar watch. It had nothing to do with the pictures. When I contacted them demanding a refund the guy called me with a voice scrambler to the point that I couldn’t hear him and he took it off. After contacted LiveAuctioneers and filing a complaint with the FBI IC3 divisions they agreed to refund my money. They sent me two checks that I had to hold for three weeks before chasing them even though I sent them a wire transfer. Avoid at all cost and demand removal from LiveAuctioneers. These people make you distrust the site ….
Diamond N Jewelry Auctioneers IncNov 18, 2021
Hi Angel, First of all, we want to clear that you got your full refund and which is refunded before the normal process time as we are done with our authentic testing process after we got back the watch from you. Every time when Rolex watches goes in and out, we have to follow this process. Secondly, we have all the email proofs from day first which we have cc-ed to live auctioneers also and we send you the return shipping label confirming the full refund. You were just threatening us to do the things right away and, in your way, but we had to follow the process and we did it accordingly. So, there was not any kind of pressure of reporting to FBI or anyone. The conclusion of the long conversation is that you just changed your mind after receiving the watch, and you got one of the best and honest auction house who issued you full refund for no reason. Here is the detailed story. We advertised the Pre-owned Rolex Model # 16610LV watch and everyone in the world knows, that there cannot be any other watch of this model GREEN ON GREEN called as HULK WATCH which is a one of a kind only. That’s the one we sent you. It cannot be any other watch. So how can we advertise false? We never advertised box paper but, in courtesy, we send you one of the old and antique box and you made that point that its not a new box instead of appreciation. You bought the pre-owned very famous and rare watch and at the same day you decided to return it and we tried to convenience you and finally, without any pressure, we agreed to get it in return for a full refund. We are doing legiment business here and our full refund shows our authenticity. Even most of the auction house and including us, have the clear SALE AS IT IS policy. So, we did a great favor for you. Please look around all the online sales and marketing, if people does like you, nobody can make any sale. We were hoping for great appreciation from you that you just changed your mind and still you got your full refund.
BarbaraAtlanta, GA
Nov 04, 2021
Beware of false jewelry appraisals. Never buy from Diamond N!
I bought a ring from Diamond N that was appraised at $280, 000. When I received the ring I could tell it was a false appraisal so I went to the best jewelry store in Atlanta, Ga and paid $150 for a true appraisal. It was appraised at $11, 000. Since Diamond N states that if your purchase is not as advertised, they will refund your money, I asked for a refund. When I spoke to them they quickly got off the phone & said they would call me back. Instead I received an email stating that my appraiser was totally false and that these rings usually appraised for $30, 000 to $50, 000. They said they would not refund my money. My appraiser has page after page of credentials including certification to work with the IRS. Diamond N has nothing to back up their claim. In addition, they state the ring is one of a kind, yet I found the exact ring on the 1st Dibs website that had sold for $12, 000. I have currently handed this over to American Express to deal with. Never buy from Diamond N!
Diamond N Jewelry Auctioneers IncNov 10, 2021
Whoever appraised $11, 000 this ring for retail insurance value, definitely doesn't know about the gemstones. you bought the ring for only $6000 which is a platinum ring with VS Quality Natural White Diamond and GIA Certified. One of the most rarest AUSTRALIAN BLACK FIRE OPAL. For sure you and appraiser doesn't know the difference between Ethiopian and Australian Black Fire Opal. Its a Huge Price Difference. This is a Collectible item and only few people would come to see this kind of rare stones. Whoever read this message will understand what comes for $6000 when platinum, diamond and a rare gemstone is there. So please please feel yourself very lucky and pride that you got a very rare ring and we served you our best by doing free ring size for you. Most of Jewelers knows how hard it is to resize the expensive and delicate platinum ring from size 7 to 10. Please go online to check what people are selling for $6000. We always stand behind our product and do our best customer service. Most of the auction house, sells all the items as it is and final sale. We are the only one who always try to help best. There was nothing wrong with the product and your issue is beyond of our terms and condition but still we are offering you exchange with any other item you choose that shows our credibility and still we are requesting you and suggesting you to think again before you decide anything that you have one of the rarest GIA certified Ring. Please research online about GIA Certified fine quality Australian fire opal.
MillieLondon, GB
Aug 03, 2021
Poor Communication if Issues arise
I won a white gold and diamond ring at auction through DNJ auctioneers. The ring was very pretty but bore no hallmark which raised some concerns and only came with a receipt which labelled the item as "fashion jewellery". I contacted Mike at DNJ Auctioneers and had a prompt response explaining that this was abnormal and that for these issues they will accept a return for a full refund. I responded to say that I would like to return the ring and asked for further details on the refund process including the address and how the money would be refunded given that they insisted on a bank transfer to pay. However, I now have not had any response from my initial contact on 23rd June. I have tried to contact multiple times but have received no response to date. I am really surprised as Mike was so helpful initially, however, I am now concerned that this is in fact a scam. I will of course update my review should there be any news however, for now I must say that caution should be had when purchasing jewellery through this auctioneer.
elizabethHouston, TX
Jul 14, 2021
CarolPaso Robles, CA
May 10, 2021
JINYorba Linda, CA
Mar 31, 2021
Sharon Chantilly, VA
Mar 25, 2021
3 Carat Spessartite Earrings
I won an auction bid with DNJ for a pair of 3ct Spessartite earrings on 27 Feb 21. However, after looking through my jeweler's loop I noticed some small scratches & minor chips. After contacting DNJ & describing my concerns they were very understanding & agreed to send out replacement earrings. The replacement Spessartite earrings have been received & are of exceptional quality & in excellent condition. They have a brighter red-orange hue & the checkerboard cutting on the earrings are nicely matched. DNJ went the extra mile to hand-pick these earrings to ensure customer satisfaction. I am extremely impressed by this company, especially the way in which they replaced the earrings without delay or conflict. I will definitely be a repeat customer & highly recommend Diamond N Jewelry Auctioneers Inc., to family, friends & my other jewelers.
stephenLincroft, NJ
Mar 16, 2021
I won an auction for an alexandrite ring from DNJ Auctioneers. This was the first time partaking in an auction so I read the terms carefully. I usually don't purchase expensive jewelry online and based on photos alone but I felt protected based on the Auction House's refund policy. Needless to say that the ring was nice but certainly was not what I was expecting after seeing it in person. I contacted DNJ Auctioneers within the prescribed time period and followed the refund process as outlined in the auction rules. DNJ Auctioneers was responsive and even tried to satisfy me by changing the center stone in the ring. I didn't ask them to do this but they proactively tried to address my concerns and I definitely appreciate that. In the end, the ring just wasn't what my wife and I were expecting and DNJ Auctioneers honored the refund. With matters like this, emotions can get in the way but they were very communicative and professional. I suspect that this is one of the few houses with a refund policy so I would advise to read the rules and even ask lots of questions in advance. They honored their word and that's all I could ask. Bid with confidence.
Diamond N Jewelry Auctioneers IncMar 16, 2021
Hi Stephen, We have upgraded your ring with the certified GIA alexandrite center stone because originally you had a confusion that it is alexandrite or not. You have no idea how much the certified alexandrite cost with perfect color change which is shown on the certificate. We are too humble to issue the full refund with no reason. We were expecting a very big appreciation from you for giving you surprise by replacing the GIA Certified Stone even though you paid such a low price. It is totally unreasonable whatever comments you made. We have terms and conditions that we and all the other auction houses have the final sale but still we are the only one who offers the full refund even for no reason. You should respect the honesty and the dedication we do for our clients. It seems you got burnt or you had bad experiences from other auction houses. Please send back the ring, that cost at least $10, 000. You paid only $2306.28. Thanks
JenniferHonolulu, HI
Mar 14, 2021
Not a great experience for newcomers
If you're new to auctions, keep in mind, the photos may not be the same as the item you receive. The photo for my item did not show the chips on the gem as the one I received. I contacted them, but had to accept what I received "as is". Fine, what brought their rating to a 1 star is the fact that it's been over a month since I won my second item (won during the same auction as the chipped gem). After contacting them on multiple occasions, both by phone and email, I have yet to receive even a response or shipment notification of my second item. I will never purchase from this company nor dignity jewels Inc (dignity jewelry).
Diamond N Jewelry Auctioneers IncMar 15, 2021
"Hi these are the natural stones and this kind of little scratches comes on the old-style rings if you’re looking for that kind of ring in the absolutely clean and everything it cost you 6-7000 at least u need to be understand that you’re buying from the auction house like a closeout resale we can try to re-polish it but it really very risky sometimes Stone can get break it is a very soft stone It’s a nice Eye clean blue stones"-This is the email conversation we replied you on 5th MAR 2021and we kept communicating over the phone and email always. In our last conversation over the phone, you seems to be completely understood that what you expecting was not appropriate. As far as your expectations are so high and looking for the best stone in the world, even paying so low for the second item, we are issuing the full refund. We could refund you for your first item also if there is any reasonable consideration. Its a perfectly natural tanzanite stone and again all the natural stones comes with the natural inclusions. We never ever sell any treated or fake stones which comes super clean and you never know. Thanks
BobLititz, PA
Feb 09, 2021
Beautiful
Incoming testing on the gems has not been completed, however, the mountings and settings are very nicely done. What was described and photo’d appears to gave been delivered. Pending stones being tested I am very satisfied.
KimAtlanta, GA
Jan 26, 2021
Ray of sunshine
DNJ was responsive and answered all my questions immediately. I was nervous at first because I made a huge purchase but they definitely delivered as promised and the product looks just like the photos if not better!
JosephRound Rock, TX
Jan 23, 2021
Great quality, great service!
They kept constant contact throughout the entire process! From beginning to end, they made sure I was satisfied!
MyrnaEnfield, AU
Dec 31, 2020
GiovanniSiracusa, IT
Dec 29, 2020
troppo tempo è passato dalla spedizionne
non so se il valore stimato sia vero credo di no....... attezione
Diamond & Jewelry AuctioneersDec 29, 2020
Hi, Our general shipping policy is 8-12 working days after payment gets completed. We have shipped you the item using the tracking number 1Z663WV5DG91475834 within the above mentioned time frame and you have received the package today. The shipment got delayed to deliver due to the international shipment and covid19 Lock down situation in our location.
EthanFlower Mound, TX
Dec 26, 2020
Scammers
Absolutely a scam if you want to waste your money then go for it. i spent 5800 $with this company and received nothing. i will be taking them to court for fraud. cheers.
Diamond & Jewelry AuctioneersDec 29, 2020
Below is your dispute history on Live Auctioneers and you keep changing your shipping address. Your billing address was initially Texas and you wanted us to ship to an address at United Kingdom. Everything with you was suspicious and unsatisfactory. We lost so much money like this in the past and we already informed you about our refund policy and you are going to get your full refund next week. Do not try to mislead the people and spoil our auction company name. Ethan 1 USD525.00 WWII Knives Firearms Coins & Jewelry Dispute Entered Bidder never responded.
WilliamRockford, IL
Dec 21, 2020
They pull the swap game.
NO NOT BUY FROM THEY SCAMMERS. THEY PULL THE SWAP GAME NOT HONEST.. SHOULD BE HUNG FROM THERE NECKS. THEY SHOULD NOT BE IN THE AUCTION BUSINESS.. THEY MAKE THIS SITE LOOK LIKE CRAIGSLIST.
Diamond & Jewelry AuctioneersDec 29, 2020
Dear sir, That was our honest reply Something very unfortunate happen when our jewelry manufacturing unit was cleaning and polishing the ring, the center stone got broke. Its a huge loss for us. It usually not happen like this especially with sapphire. We are sharing the full information to be honest with you. We can process the full refund or any other jewelry item you like from our auction or this is one of the rarest stone and same ring we can produce. Then we shipped you the below items: You received the 6.10ct Nice Quality Natural Emerald heart shape, 9.20ct Ceylon Natural Blue Sapphire no heat as a replacement or as a holding for full refund. If you still have both our stones, We will refund you full within a month asap.
GiovanniSiracusa, IT
Dec 20, 2020
MargaretDurango, CO
Nov 29, 2020
DavidMain Beach, AU
Nov 15, 2020
CareyFort Collins, CO
Nov 12, 2020
Fantastic personal service
The ring is more gorgeous than described. Shipping was prompt and I was kept informed at all stages. Sizing was free as well. I will gladly visit their auctions again.
Ali AkbarSanta Clara, CA
Oct 09, 2020
BillBuckeye, AZ
Oct 07, 2020
Excellent to do business with!
I have purchased many items from this company, and had favorable experiences with each item. Mike is very responsive to inquiries.... highly recommended!
JohnMorristown, NJ
Sep 09, 2020
ronOklahoma City, OK
Aug 13, 2020
JTPlant City, FL
Aug 13, 2020
ronOklahoma City, OK
Aug 10, 2020
VERY slow for any response
Very sloe to respond to any questions on items or shipping once paid. Very fast to answer questions before item has been sold. Tot he tune of 5 emails to get a tracking number that is bogus as it has NEVER been delivered to UPS, but they did give me a tracking number... They answered questions about the items before bidding in about 2-3 hours. As we sit now, I'll be calling for a refund tomorrow since it has been 4 weeks since the auction and 1 week since the trk number was given and still nothing on when I can expect to see my 10K order.
Diamond & Jewelry AuctioneersDec 29, 2020
Hi Sir, Your shipment got delayed due to the Covid pandemic but finally you got your both items delivered via tracking number 1Z2E696VA694194622
AndreCarcavelos, PT
Jul 24, 2020
Won the item and they won’t sell
This auction house is a scam, I won a auction as the highest price and the say they made a mistake on the estimate. It was a no reserve lote. Be careful with this guys.
Jul 06, 2020
RobinFPO, AE
Jun 27, 2020
Bad Experience! Sorry Louis!
I bid on what I thought was a beautiful, 35 inch, hand carry Louis Vuitton. I started my bid at 100.00, then I went to live auction it went to 250.00 someone else's bid, then I went to $400.00. Then while watching, bidding froze, and i just backed out of it. Later that evening it said I had won. I thought GREAT@ that price $400.00. It said that I now owe 1, 050.00 but they were waving the shipping fee, and now instead of credit card, we were to send checks etc. I asked for a printout of the bidding... nothing. If they would have taken a credit card we would be good. All of the other auction houses make you fill out paperwork. These guy's need to be carefully looked at!
ScottPort Saint Lucie, FL
Apr 14, 2020
RobertChicago, IL
Mar 14, 2020
Great experience, Will look for their other auctions in the future
Great experience, Will look for their other auctions in the future
Jan 28, 2020
DO NOT BUY FROM THEM!!!
I will be contacting liveauction, the 14karat is not stamped and feels artificial, so I’m going to a jeweler tomorrow because it is presumed fake/false also the Emerald is not real!!! I have a jewelry background and I can tell this is fake but the worst part about this is it is completely different than the photograph!!! it does not even look like the same thing it does not even pass as the same thing … It’s disgusting!!! When I saw the one star reviews I cannot believe that live auction allows them to sell things still. But you can only send personal check because once they have your money you cannot dispute it and get it back. Absolute scammers
TONYHong Kong, HK
Dec 26, 2019
Brand new Rolex Daytona
The watch arrived as described. You get a discount if pay by wire or check. They responded to my email promptly within a few hours sometimes right away. However, you have to be patient because it may take up to 12 working days as described.
KristinBeverly Hills, CA
Dec 26, 2019
Does Not Accept Credit Cards or PayPal at their discretion
The company advertises they accept credit cards but does not. They do not list minimums clearly. They start an auction with a low starting price but it is no where near the minimum which is not clearly indicated — complete waste of time.
DebbieCarlsbad, CA
Dec 15, 2019
Loved the jewelry but a little slow on shipping!
After 12 business days of confirmed payment had to contact to inquire about shipping. Advised I would receive email with tracking information the following day. Received email the next business day with a tracking number which was my phone number! Had to call to get verified shipping info and then it didn't go out until the following day.
AnuradhaSingapore, SG
Dec 13, 2019
Unresponsive and huge delays in shipping
They don’t care about small purchasers... then they shouldn’t auction small value items
TinaDanville, CA
Oct 27, 2019
Great deal!
♥ ¨ *: •. Thank you! •: * ¨ ♥ ¨ *: •. •: * ¨ ♥ ¨ *: •. I LOVE it!!: * ¨ ♥ ¨ *: •. •: * ¨ ♥ ¨ *: •.
AhmadGenève, CH
Oct 20, 2019
MelissaChicago, IL
Oct 13, 2019
Sep 26, 2019
EllenBeverly Hills, CA
Sep 16, 2019
DuncanAbu Dhabi, AE
Sep 09, 2019
CandyLA, CA
Sep 06, 2019
sterlingWoodland Hills, CA
Aug 18, 2019
Bait and Switch
I want to reopen my dispute with Diamond and Jewelry Auctioneers. I want my money back. The ring is received is a bait and switch from the photo they displayed on the website. On top of cashing my check, then not sending me the ring until I opened a dispute, the ring I received is not what was advertised. Attached is a photo of a “real” Paribas Tourmaline along with photo of the “auction photo” advertising the ring they were selling on your website. The ring I received is not what was represented to me. Send me my money back now. I am extremely unhappy. See you in small claims court.
Diamond & Jewelry AuctioneersAug 18, 2019
Dear Sir, We shipped this ring on 23rd July 2019 and from that time to now almost a month, we never had any kind of communication with you regarding this ring. All of sudden you posted the review today. For sure its a same ring with real stone very rare paraiba. Photo can be varies sometimes. We always stand behind the product very firmly even our return policy is 7 days. But still we take back the ring, if its in the perfect condition however we shipped and we will issue the full refund. Please carefully read the return and refund policy, we always follow that. No other people take back return after so long. But we are doing for you as a great favor and advising you that consider again or take another opinion, you are just missing a great and rare paraiba stone ring. For more information feel free to call us 24x7 at + 1 9492455163 Thanks
MelissaHermosa Beach, CA
Aug 15, 2019
MattWakefield, RI
Jul 11, 2019
AhmadGenève, CH
May 31, 2019
Money wasted
The goods were never received, and the Auction house never even bother replying to the emails in which I inquired about the goods 'shipping and tracking number-assuming they were ever shipped. As negative an experience as can be...
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