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Bidder Reviews for Empire Auction House, Inc. (13)

4 out of 5.0 Stars
5 Star
46% (6)
4 Star
8% (1)
3 Star
8% (1)
2 Star
0% (0)
1 Star
38% (5)

1-13 of 13 Reviews

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Weingartner
Beijing, China
Apr 28, 2021
Successful bids get no replySuccessful bids get no reply Don't go to an auction. This is a dodgy auction house
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GOLD LACQUER MAITREYA SEATED STATUE
Randall
Dallas, Texas
Apr 20, 2021
Words of Warning!!!I will never bid again in any auction run by Empire Auction House, and I would strongly advise anyone the same. In March, I bid on a piece of art described on this website by Empire as an oil painting. Moreover, there was a description that said the item was "not printing copy". Before the auction, I emailed Empire asking exactly what that meant. The response I received was "That means this painting is hand painted, not from a printer." With that assurance, I bid on and won the item. The next day, I received and promptly paid the invoice from Empire (purchase price plus the buyers premium). I then received and promptly paid another invoice for packing and shipping the item to me. When I received the item, I discovered that it was a framed print covered with a heavy layer of clear varnish applied with a brush to the surface of the print. I immediately emailed Empire through this website and asked for a refund. Surprisingly, I was asked to provide "proof" that the item is not a hand painted work. As such, I showed the piece to two fine art curators along with a well regarded fine art auction gallery in my home city. All three sources confirmed that the item is a print, not an oil painting as represented in writing by Empire prior to the auction. I copied and sent all three professional opinions to Empire and once again asked for a refund. To date, Empire has refused to issue a refund and refused to accept responsibility. This is either a case of intentional misrepresentation, i. e., fraud, or a case of complete incompetence. Either way, I am frustrated and frankly amazed with Empire’s lack of professionalism. I find it incredulous that any reputable auction house would not have an art expert on staff sufficiently qualified to discern between a print and an oil painting.
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Empire Auction House, Inc. logo
Empire Auction House, Inc.May 10, 2021
Refund was issued and a check was delivered on May 07
Edward
Seattle, Washington
Mar 20, 2021
The items were just as described and pictured.The items were just as described and pictured.
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Edward
Seattle, Washington
Mar 20, 2021
The items were just as described and pictured.The items were just as described and pictured.
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Edward
Seattle, Washington
Mar 20, 2021
The item was just as described ad pictured.The item was just as described ad pictured.
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Edward
Seattle, Washington
Jul 24, 2020
The woman at Empire Auction House who calls herself Shmily is very helpful.Empire Auction House has high quality items for auction. The woman at Empire Auction House who calls herself Shmily is very helpful.
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Robert
Miami, Florida
Jun 30, 2020
Won auction item, never heard back from anyone-despite numerous emails. Very dissatisfied!!Won auction item, never heard back from anyone-despite numerous emails. Very dissatisfied!!
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Danijela
Norridge, Illinois
Feb 03, 2020
Great business experienceGreat business experience! it was my pleasure to work with them, i will defiantly do it in the future.
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Hua
Sunnyvale, California
Oct 24, 2019
company creditpay invoice after long time have't item shipping information.
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Michael
San Francisco, California
Aug 14, 2019
Ming Tung
Hualien City, Taiwan, Province Of China
Apr 11, 2019
What the cheatFebruary 13, 2019, I ordered this item, but this company didn't give any invoice, and recent this item sell again. what's problem with you?
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A TIANHUANG STONE CARVED DRAGON DESIGN SEAL
Anonymous
Jun 21, 2016
Some item is very suitable for price, but shipping come to very experience. If auctioneer can provide shipping, that will be very good. actually, I concern that it is ok item can safely come my place, time is not important, but price is very serious.
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Anonymous
Jan 25, 2016
Item not a genuine sapphire Auction house promised to send a fed ex sticker to me so I can return it but haven't received anything yet
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