Bidder Reviews for Butterscotch Auction (180)

I registered for the last Butterscotch auction on the Butterscotch website several days in advance. For some strange reason on the day of the auction I was unable to access their live auction and was told "Registration pending 'instead of" Registration approved. "I then went to Liveauctioneers, where Butterscotch charges a 5 % higher premium, and bid there; and I was the successful purchaser of two lots. I called Butterscotch after the auction and asked why my registration had not been approved. They told me that I had not paid for my last purchase and that they had BLACKLISTED me. I was blindsided by this. The last item I had purchased from them was a Chippendale drop leaf table. I paid for the table a few days after the auction. The table was described in their catalogue as being in very good condition. I drove two hours one way to pick it up. When I saw the table, I saw that the top was walnut and the base mahogany. Anyone who has a basic knowledge of American furniture would know that this does not make sense, and that the top had been replaced. I had paid $1, 000 for the table and with the replaced top it was worth $100. I pointed the problem out to Ryan, the young man working in the office. I said I did not feel I should have to take the table because it was described very incorrectly in the catalogue. He called the owner and he agreed to rescind the sale. I received a refund in the mail two weeks later. I was stunned to learn that they have blacklisted me for this. On the phone I tried to explain to Ryan that I had paid promptly for the previous purchase and what had happened. He said he had no time to listen to me, that he was cancelling my current purchases and he hung up on me. I was stunned. I still cannot believe that this is the way they would treat a client of many years who had always paid promptly.

I read in another review that they claim they are not experts. But, isn't that their job? To be knowledgable about what they sell and how they describe it? I purchased a ring (fortunately ony $165) which they described as 14K white gold. Received the ring and it is silver. I would not have paid $165 for a silver ring. Obviously, I get no response when I send messages. Ugh. Will not do business with them again.

Bid with confidence.

Description is not accurate. Both of the two KPM plates have small professional repair to the rim which they did not mention in the description. One reticulated plate they described as "Meissen" which is not Meissen but Carl Thieme, and this is the only plate which they did not have picture of the bottom with mark in the listing. I am not sure if they did it by mistake or on purpose. I sent them message with pictures I took to show their mistakes. Below is the only message they sent to me. "I am in receipt of your e-mails. I am truly sorry you are not happy with your purchase. We do not except refunds. Please note the terms and conditions of your auction that you agreed to when you signed up for it. You can find them on our own site or the site you signed up with." After that, they just ignore my messages. Unprofessional, maybe not honest. Poor customer service.

Good transaction. Nice painting!

Smooth transaction from start to finish. Excellent photography, accurate description, and smooth pick up for our shipper. 5 stars!

The auction company was fine. The shippers recommended by the auction company did a sub par job packing my item, and it arrived with the glass broken. I am in the middle of getting a claim filed with the shippers, but this is going to be a major hassle for me to get fixed because I live in a small rural town. Had the shipper packed this piece correctly (and it cost me $350 for shipping), this item never would have broken.

My experience was very good with this auctioneer but it was the first time that I was not able to use a credit card to pay for the item, a real inconvenience and added expense to send check by express mail as it was across the country. Perhaps they will change policy if enough others complain.

Quality items, well described

high end

Bought a Galle vase they listed as by Emile Galle and signed by E. Galle! Turns out it was a fraudulent signature! They could have put bears signature but no it was easier to say it is signed by E. Galle. Butterscotch's response! "We're not experts! Just our opinion" Yikes! Also their recommended shipper for whatever the reason I didn't get the items delivered for several weeks and the bottom line? "Too long to even consider a refund" we hope you understand.

I purchased a locket that was listed as having a diamond. When I received it I tested it and it is not a diamond. I contacted the auction house and they refused to allow me to return it. I asked to speak to the boss, got no response. I re-tested the diamond with a colleague's diamond tester and once again it tested as not a diamond; I contacted the auction house again and got no response. I'm a dealer, and buy a lot of jewelry at auction and occasionally they make a mistake in describing gemstones, karat of gold, or condition. Only once before has an auction house been problematic in allowing me to return a piece that was grossly incorrectly described. If I could give this auction house negative stars I would.

Very satisfied with Butterscotch Auctions. I do a lot of auctions, and in every aspect of the sale was excellent. My merchandise is just as they advertised. I love it.

I spoke personally to both the auction staff and the shipper they recommended. Everyone was attentive, knowledgeable and interested in helping me. Well done! Many thanks!

very deceptive staff, multiple calls, empty threats

Nice item, very nice people & wonderful packing by shipper.

Very nice people to deal with

Lovely auction house-they are communicative, easy to work with, and have an interesting selection of items. I have purchased from them 3-4 times, and have always been happy with them and the purchased items.