Doyen Auction

I have won twice at auction thru Doyen Auction on some William Spratling Jewelry lots. I had some questions regarding payment, shipping, and handling. The owner responded to my questions fairly quickly. The process seemed to take a little longer but that may be because they seem to be a smaller auction house. Overall, I have been satisfied with the results and appreciate that the owner did respond to my questions in a timely and friendly manner.

Yes, I have made several attempts to cancel the item following the sent attachments through auctioneers but it will not go through. I did hear back from Devon that it has been cancelled as agreed but today received another notification that won't allow me to caned it a second time. Please advise