Bidder Reviews for Willow Fine Art Gallery (165)

Dear Customer, About Shipping and Handling-INVOICE # 6196768-Thank you for your purchase! Our auction house will be happy to work with you as a buyer and we value you highly. If you did not agree with the handling and shipping, this negative comment is unacceptable by the auction house. Everything related to shipping must be consulted with the experts of the Shipping Agency associated with our auction house. Our auction house is not in charge of shipping. The Shipping Agency contacted you after making payment for your purchase to process your shipment, and you did not agree with the shipping price. The handling and shipping of all items is carried out applying procedures that protect the items, or the item purchased; This includes double box, etc. After the items leave for their final destination, that is, directly to the buyer, they go through a handling process that is outside the reach of the Shipping Agency associated with the auction house and even less of the auction house. That is the reason why measures are applied to protect the items from being damaged in shipping. You purchased a collector's item, and protecting it is even more of a priority. This is why it is suggested to pay shipping insurance. The Shipping Agency has a high volume of items to deliver or ship, and you received the quote and shipment on time. This reveals the efficiency of the Shipping Agency, and it is not acceptable to disqualify that effort to do the work as efficiently as possible. The associated shipping agency is specialized in national and international shipping of Fine Arts, Antiques, Artistic Glass, etc.). Again, everything related to shipping must be consulted with the experts of the Shipping Agency associated with our auction house. Our auction house is not in charge of shipping. Thank you for your time and for choosing to be a client of our auction house! We wish you a happy and blessed week! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery team

Dear Mrs. Julianne , According to records, this is the first lot you have purchased at Liveauctioneers (Lot. 0125-Lladro Porcelain Figurine, Ten & Growing 7635). Auction on June 20, 2023. Your report and opinion are unacceptable, I never consulted with our auction house about shipping. The shipment is independent of the price that a client pays for his won lot. The shipments are treated with the expert party, in this case it is the Shipping Agency. Our auction house does not list, does not execute shipments. Clients have the opportunity to search for alternatives and discuss the prices of their won lots, and this happens at the time of coordinating the shipping quote, with the Shipping Agency. Your report is also unacceptable for many reasons, the previous one is one, and another is: Shipping is paid, it is not free, and the piece you won (at a ridiculous price according to the market), is not so small, and It also needs care for its transfer, it is made of original porcelain, with many details. No shipment would cost you less. Our house feels affected by your opinion, we are a family business, and we put all our effort to do the best job for our clients, which we consider to be the most important thing. Again, we do this with great care and respect. We hope that you will have better judgment in the future, when giving your opinion and evaluating a service. Shipping is paid according to the delicacy of the lot. We need to guarantee 100 % customer satisfaction in all aspects of purchasing a lot. Thanks for your time. Wishing you a happy and blessed day! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Dear Customer, Thank you for your purchase! If you did not have any problem with the Auction House, why write a comment on our page. Why? His disagreement, or rather problem, was really with the UPS store. What is the fault of the auction house that your purchase arrived broken? Be fair when issuing a comment, your comment is unacceptable and affects the reputation of our work that aims to satisfy our clients who are the most important. Best regards, Willow Fine Art Gallery Team

Dear Cliente, Thanks for your purchase! Your comment is UNACCEPTABLE! All our customers receive an invoice where it is specified very clearly: *** (Due to Covid-19 we are not allowing pickup at our location, all items will be delivered to the UPS store after payment has been made.) Dear Customer, The UPS Store will be contacting you within 5-7 Business Days after payment has been made to process your shipment. The handling and shipping of all items will be processed in a term of 5-7 business days after payment for shipment is made. ***. You never took the time to read the invoice note. In addition, our shipments work in a 100 % professional way, and if a customer wants to pick up his purchase at UPS, he simply lets the UPS store know and this in turn saves it for a period agreed with the customer, until the customer remove it. On the other hand, if the customer does not pay for the shipment, how is it possible that you have received it???, and at the time of communication with the UPS store did not let them know that he would prefer to collect it in person??? It is evident that you made the payment of the shipment, so why a comment like this, so negative??? Thank you for your time, we wish you a happy and prosperous new year. Ah! And please read the invoice notes, be fair when issuing a comment, your comment is unacceptable and affects the reputation of our work that is aimed at satisfying our customers who are the most important thing. Best regards, WFAG Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team

Thank you very much for the comment! Best regards, Willow Fine Art Gallery Team