Bidder Reviews for Twents Veilinghuis (45)

timely communication, good

I bought an Art Deco clock from Twents Veilinghuis and overall they were great to deal with. I received my clock and it was incredibly well packed to travel from the Netherlands to Canada. I was so impressed by the detail they went to to make sure it arrived in perfect condition. I will 100 % buy more items from Twents Veilinghuis!!

This company gives a very accurate description of the auction items. They are a pleasure to work with. The packaging is first rate. I highly recommend them. My purchase was for two 16th century plate. I am delighted with the purchase an will bid again with them in the future.

I received the parcel quickly and perfectly packed. Thank you.

It is difficult and expensive to transfer the money to the auction house and there was excessive confusion as the accounting process. After I went back and forth to pay them. As I paid in full, I received another email stating I did not pay for the produce. Very disturbing and dissatisfying transaction.

Straight forward, honest service. Highly recommended ….

All round great experience. Fast communication and happy to accommodate a last minute change of address for shipping. Lot arrived in good order, safely packed, and to be honest, fairly quick shipping from NL to AUS. Will definitely buy from this auction house again.

Check twice..

It has been several years that we shipped a large item from overseas. Many regulations have changed that we had to learn to get on the same page with the auction house. Danny did a great job in getting me through the process. Twents did a fine job in packing and shipping. It took some time and clarification but was well worth it.

The clock was well packaged by Twents for it’s overseas journey. It arrived with no damage and is working fine. A great experience.

Nice item, no problem in payments, raseonably good price on shipping, but unluckly for me a little mess with the sending... OK everybody can mess up, Thats human but I missed a little more dedication to costumers, it was allways me Who had to call them... Well, finally I got my nice item

easy to deal with, fast shipping

Had a horrible time getting payment wired to them (my bank not theirs). They were extremely patience waiting for payment.

accurate, friendly dependable.

Normally I don't write reviews, but this experience has been.. not normal. I have been purchasing from auctions now for probably 7 years. More than I should. So when something shows up broken, I know the drill. I always insure my shipments, but this company is coming off as shady. First I had to pay cash. Next, they chose to use their local postal instead of my recommended UPS or other major carrier. Next, the metal, I repeat metal item shows broken in TWO places-but the box has no damage and the glass shade was not broken that was wrapped in a bit of bubble and placed right next to the major broken metal lamp. When I took it to my usps to get a report, they filled my head with stories on how companies sell people broken things. Maybe it broke in their warehouse and they decided it would end up being the buyers responsiblity? I don't know. I am waiting for them to contact me and let me know when I will be reimbursed for a severely broken lamp that cost me a pretty penny once the shipping and currecy exchange came into play. I do hope they remedy this. I do hope they are not like the post office claims. BTW-the post office would not give me the paperwork to show they approved of the damage. They believe hands down, that I have been had. I have contacted liveauctioneers and they are also waiting for the result as well. Geez..:/

Very good overall experience was marred by the fact that the article arrived damaged. The packing was simply inadequate. The breakage clearly occurred during shipping, as the auction photographs were pristine. While the item can be repaired (if not fully restored), this was preventable and it's disappointing, especially when the auction experience was otherwise quite good.

Avoid this auction house, all broken item no value at all

Never has living with beautiful things been more vital to our wellbeing. Thoroughly enjoyable interaction with the staff, beautiful things waiting to be discovered.

Everything went smooth. No problems

ok super

Nice and rare porcelain figurine and I am so happy to have it, but I am very disappointed that it arrived with a chip in the gilding on the side of the dress. This is new damage. This area was not chipped in their auction photos, and the chipped off piece was not in the box when it arrived, meaning it was mishandled in house, hit against something and chipped. This was an expensive piece, I would expect it would be handled carefully. Also, especially for a big porcelain piece, there was very poor packing. The statue is heavy and big, 16 inches and has 2 parts; when I opened the box, I was dismayed to see the top part of the statue was right up against the box with only one single sheet of bubble wrap between it and the box. My heart was pounding as I lifted it out, and luckily it had not broken. As I continued unpacking, I found the bottom piece was well packed. It was as if they forgot the top piece and then just placed it at the very top of the box as an afterthought. Amateur packing of porcelain. It was a long 3 week journey to the US and thank my lucky stars that it arrived safely.

More photos of the entire auction items would have been helpful in clearly identifying the exact model of Buco engine that was included in the "train set".

Happy

The whole process was great. Item was packed well and shipped quickly. Really happy with everything.

Very professional, thanks

I was informed to get an invoice within three days after the auction had closed. However, it took two weeks after two requests (one got lost) to get an invoice and another two weeks after instant payment to receive the purchased item with NL parcel service from the Netherlands to Germany...

fast delivery, careful packaging of goods. Thank you.

VG

Top quality services including parcel packing, fast shipping and sincere communication. Thank you.