Bidder Reviews for ThousandPlanet (232)

Thank you for taking the time to share your feedback. We are glad to hear you are generally pleased with your experience, and we appreciate your thoughts regarding authenticity and vetting procedures. We would like to clarify that in our auction listings, we do not state that Certificates of Authenticity (COA) or formal provenance documents are included. Items without COA are offered at lower starting prices, and all bidders are encouraged to review the descriptions carefully before placing bids. We aim to describe each item as accurately as possible, and all lots are sold strictly as presented in the listing. We appreciate your understanding, and your comments will be taken into consideration as we continue improving our service. Thank you again for your participation and support. Warm regards, ThousandPlanet Auction House

We respectfully disagree with this feedback. All items are sold as-is, with detailed descriptions including weight and dimensions listed in each catalog entry. We do not advertise turquoise or other materials as “natural” or “gem-certified” without testing, and no claim of mine origin or authenticity was made. Auction estimates are guidelines only; final prices are determined by open bidding. We encourage all bidders to carefully read listings and request clarification before bidding. We stand by the fairness of our descriptions and the transparency of the auction process.

Thank you for taking the time to share your feedback. We are very sorry to hear about your disappointment with the ring you received. We strive to ensure that all descriptions and photos accurately represent each item, and we regret that this lot caused confusion. The missing pearl was indeed visible in the listing photos, but we understand how easily such details can be overlooked during bidding. We will review the description of this lot internally to ensure greater consistency between written notes and photographs in the future. We also want to reassure bidders that we do not intentionally misrepresent item conditions. All pieces are sold as shown and as described, and we always encourage customers to examine the photographs carefully before placing a bid. We sincerely apologize for the inconvenience and appreciate your feedback, which helps us improve. ThousandPlanet Auction House

Thank you for your feedback, and we are sorry for the frustration caused by the long delivery time. Your order was shipped promptly via standard registered mail, which can sometimes take several weeks to arrive due to current international postal delays. We are glad to see that your item has since been successfully delivered, and we hope you are satisfied with it now that it has arrived. For faster and more reliable delivery in the future, we highly recommend selecting DHL Express, which offers live tracking and delivery within 4 – 5 business days. Thank you for your understanding, and we appreciate your participation in our auctions. ThousandPlanet Auction House

Thank you for sharing your feedback, and we are genuinely sorry for the frustration you experienced. Your parcel was shipped promptly after payment; however, the shipping method selected was standard registered mail, which does not provide live, courier-style tracking. This often leads to confusion, as the tracking number only updates at certain stages and may show no movement for long periods until the item reaches USPS. We understand how concerning this can feel, and we apologize if this was not communicated clearly. We always respond to shipping inquiries as quickly as possible, and we regret if our messages did not reach you or caused any misunderstanding. Our goal is never to leave a customer without information. For future orders, we strongly recommend DHL Express, which provides full real-time tracking and delivery within 4 – 5 business days for a far more reliable experience. We sincerely apologize for the inconvenience and appreciate your feedback, which helps us improve our communication and service. ThousandPlanet Auction House

Thank you for your feedback, and we are sorry to hear about your disappointment. We would like to clarify that the coins in this lot were not described or advertised as Morgan Silver Dollars in our auction listing. The listing included clear photos and the exact weight of each coin so bidders could review and assess the items before placing a bid. We do not label items as genuine Morgan silver dollars unless they are authenticated as such. We understand that coin collecting requires accuracy, and we encourage all bidders to carefully review images, descriptions, and weights provided. All items are sold as shown in the listing. We appreciate your comment and will continue working to ensure descriptions remain clear to avoid future misunderstandings. ThousandPlanet Auction House

Dear Valued Bidder, Thank you for your feedback, and we are very sorry to hear about your experience. We would like to clarify that your package was shipped promptly after payment, and the tracking number was sent to you through the LiveAuctioneers messaging system. It is possible the message was overlooked or filtered, which we understand can happen. We are always happy to resend tracking information upon request. Your item is on the way, and we sincerely apologize for any confusion caused during the communication process. For future shipments, we also recommend checking the “Messages” section on LiveAuctioneers, as all shipping updates are sent there immediately after dispatch. Thank you for bringing this to our attention, and we appreciate your patience. ThousandPlanet Auction House

Dear Valued Bidder, Thank you for your feedback, and we are sorry to hear that one of your items arrived damaged. Please contact us directly so we can review the issue and assist you. Regarding the shipping cost, we would like to clarify that our fees follow standard rates based on weight, destination, and the service selected. We do not add any surcharge beyond the actual shipping and handling required. We understand shipping can sometimes feel high, especially for international parcels, but we always charge only the true cost. We appreciate your comments and will continue to improve our packaging and communication to ensure a better experience in the future. ThousandPlanet Auction House

Dear Valued Bidder, Thank you for your feedback, and we are sorry to hear you experienced difficulty with payment. We would like to clarify that although our invoices use PayPal Checkout, a PayPal account is not required. Bidders can pay with any major bank card by selecting “Pay with Debit or Credit Card” instead of logging into PayPal. We also accept ACH bank transfer as an alternative payment method. We apologize if this was not clear at the time and would have been happy to guide you through the process. We appreciate your comment, and we will work to make payment instructions even clearer for future bidders. ThousandPlanet Auction House