Bidder Reviews for ThousandPlanet (233)

Thank you for sharing your feedback, and we are sorry for the inconvenience you experienced. We would like to clarify that a shipping notification and tracking number were sent through the LiveAuctioneers messaging system shortly after your payment was received. However, we understand that these messages can sometimes be missed or filtered, which may have made it appear as though no update was provided. We apologize for any confusion this caused. We are glad to hear that your item arrived safely, and we appreciate your patience. In the future, please feel free to message us directly at any time — we are always happy to resend tracking information or assist with any concerns. Thank you for your feedback; it helps us continue improving our communication and service. ThousandPlanet Auction House

Thank you for your feedback. We are sorry to hear that the items did not meet your expectations. All items in our auctions are sold exactly as photographed and described, and we encourage bidders to review the pictures carefully before placing a bid. We provide clear images and details so customers can make an informed decision, and we never represent an item as something other than what is shown in the listing. We appreciate your comment and will continue to improve our descriptions and presentation so bidders have the clearest possible understanding of each lot. Thank you again for your participation. ThousandPlanet Auction House

We would like to clarify that the “Pay Now” link you received is automatically generated by the LiveAuctioneers system, and it redirects to PayPal Checkout, which is a secure, industry-standard payment platform. ThousandPlanet never sees, requests, or collects your card details or Social Security number at any point in the process. If PayPal asks a user for additional verification, this is PayPal’s internal security procedure, not something initiated or controlled by us. In some cases, banks may temporarily block online transactions for verification, which can create the impression of suspicious activity even when the payment source is legitimate. We’re very sorry that this caused confusion and concern.

Thank you for your feedback, and we are very sorry for the long wait you have experienced. Your parcel was shipped promptly after payment; however, the shipping method selected was standard registered international mail, which does not provide real-time tracking and can take 4 – 6 weeks or longer depending on USPS and customs processing. Unfortunately, these delays are outside the control of the auction house, and we understand how frustrating this can be. If you have not yet received your item, please contact us directly and we will assist you with the latest tracking information and next steps. For future shipments, we strongly recommend DHL Express, which delivers within 4 – 5 business days and includes full live tracking. We sincerely apologize for the inconvenience and appreciate your patience. ThousandPlanet Auction House