Bidder Reviews for Bidhaus (770)

Thank you for taking the time to share your concerns. We understand your frustration and want to assure you that we’ve thoroughly reviewed this matter to ensure the accuracy and integrity of our auction processes. After consulting with the LiveAuctioneers engineering team, we confirmed that the bidding history for the items in question were similar to your previous activity on our platform. Also, there were no irregularities or discrepancies detected during the auction, and the bids were placed in accordance with standard procedures. We sincerely regret if this situation has caused confusion or dissatisfaction. Our goal is to provide a transparent and secure bidding experience for all our customers.

Thank you so much for your kind words and the fantastic 5-star review! We’re absolutely delighted to hear that you had such an excellent experience with us. Your praise for our professionalism, courteous service, and fabulous items means the world to our team. We’re especially thrilled to know that you found us personable and that you’re looking forward to bidding with us again. Your trust and support inspire us to continue delivering the best experience possible for our valued customers.

Thank you for sharing your feedback about the bracelet. We’re sorry to hear that the item did not meet your expectations. While this particular bracelet is part of our value collection, which offers more accessible price points, we aim to provide quality and satisfaction across all our products.

Thank you so much for your 5-star rating! Your support means a great deal to us, and we’re thrilled to know that you had a positive experience.

Thank you so much for your kind words and for leaving us a glowing 5-star review! We’re absolutely thrilled to hear that you had a great experience throughout the process. It’s wonderful to know that you felt well-informed during pre-bidding and bidding, and that the handbag description exceeded your expectations. We’re equally delighted that your preloved bag arrived safely and in excellent condition, and that you found it to be a fantastic value. Your satisfaction means the world to us, and your feedback motivates us to continue providing exceptional service.

Thank you for taking the time to leave your feedback. We appreciate you sharing your experience with the chandelier you purchased. We understand your frustration regarding the single image and description, and we acknowledge that it led to a misunderstanding about the chandelier's condition and assembly requirements. We are taking your feedback seriously and will review our listing procedures. As you know, our terms and conditions, which you agreed to when placing your bid, state that all bids are legally binding contracts. We also emphasize the importance of conducting thorough due diligence and asking any questions prior to bidding. We regret that the product did not meet your expectations. We encourage all bidders to carefully review all available information and contact our customer support at ********** with any questions before placing a bid. We value your feedback and will use it to improve our processes and ensure a better experience for future customers.

We're thrilled you had a 5-star experience! Thank you for the rating!

Double the 'Fantastic Experience!' means double the happiness for us! Thank you so much for your 5-star rating!

Thanks for the 5 stars! We're thrilled you enjoyed your purchase.

We're so happy to hear you loved your Bidhaus experience! Fast payment and quick shipping are what we strive for. We appreciate your 5-star rating and can't wait to see you at our upcoming auctions!

We appreciate your feedback and are sorry to see your experience wasn't fully satisfactory. We'd love to understand what we could have done better. Please feel free to reach out to us directly at ********** so we can learn more. Thank you!

We're delighted you enjoyed your experience with us! Thank you for the 5-star rating. We'd love to hear more about what made your experience so positive. Feel free to share any details you'd like!

We're so happy you think the earrings are gorgeous! Thank you for the 5-star rating and for mentioning the fast shipping – we appreciate your business!

Thank you for your feedback and for the 3-star rating. We appreciate you taking the time to share your thoughts. While we understand you believe the description was not clear, we'd like to learn more about what specifically you found confusing. Could you please contact us directly at ********** so we can discuss this further? Knowing what wasn't clear will help us improve our descriptions for all our customers. We use a standard format for all our product descriptions, but we're always looking for ways to make them clearer and more helpful. Your feedback will be invaluable in this process.

Thank you so much for the 5-star rating! We really appreciate your business and are thrilled you had a great experience.

We sincerely regret that your experience with our auction process did not meet your expectations. We understand how frustrating it can be when the final cost of an item exceeds your expectations. The buyer's premium is a standard practice within the auction industry, and we strive to make our auction guidelines as clear as possible regarding this fee. We apologize if this information was not easily accessible. We are reviewing our processes to ensure that all fees are prominently displayed and understood by our customers before they participate in an auction. Additionally, shipping is a service we offer for our customers 'convenience, which is not offered by all auction houses. Regarding your concerns about shill bidding, we take these allegations very seriously. We have strict policies in place to prevent such practices, and we regularly monitor our auctions for any suspicious activity. We are committed to maintaining a fair and transparent auction environment. We are truly sorry that your experience led you to distrust our system. Unless an auction is explicitly noted as' no reserve, 'almost all items will have a reserve price. This is a common practice to protect the consignor's interests. We understand that this can contribute to the perception of bidding continuing until a certain price is reached. We understand and respect your decision to delete your account. Your feedback is invaluable to us, and we will use it to improve our services. Thank you for giving us the opportunity to address your concerns.

Thank you for the 5-star rating! We're glad you had a positive experience.

We appreciate your 5-star review! We're happy to hear you're satisfied.

Thank you for the 5-star rating! We are always happy to receive positive feedback.

We're truly sorry to hear that the ring you purchased did not meet your size expectations and that you feel the product description was misleading. We sincerely apologize for the discrepancy and understand your frustration, especially after investing a significant amount. While we list our auctions 2-3 weeks in advance to provide customers ample time to ask questions, we understand that sizing discrepancies can still occur, especially given our global audience and the occasional listing of rings as 'Other Size.' We recognize that this can lead to confusion, and we are looking into how we can improve our listings to provide more clarity.

Wow, 'Super Happy' is exactly what we love to hear! We're thrilled you found such a perfect Jaws piece at a nice price. It's clear you're a dedicated fan, and we're honored to have been a part of adding to your collection. We hope you find those other signatures one day! Thanks for the 5 stars!

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced with the delay in your order and the lack of clear communication. We understand how frustrating it is to wait without receiving timely updates. We acknowledge that during the busy holiday season, delivery times can be extended. We will review our processes to ensure we provide better updates in the future. We want to address your questions about our business methodology. As a digital auction house, we utilize a virtual inventory model. This allows us to offer a wider variety of items from vendors around the world at competitive prices. We connect directly to their inventory systems to provide real-time availability. While we make every effort to ensure accuracy, occasional discrepancies can arise due to technical issues or human error. We understand this can create challenges in the shipping process, and we are continuously working to improve our systems. We are taking your concerns seriously. We are committed to ensuring our customers 'satisfaction. Why don't you give us another try?

Thank you so much for your wonderful 5-star rating! 🌟 We're thrilled to hear that you've had such a positive experience with Bidhaus. Making the bidding and purchasing process easy and enjoyable for our customers is our top priority, and we're glad to know our delivery service met your expectations. We look forward to continuing to serve you and seeing you at future auctions! Happy bidding! 😊

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your recent purchase. We understand your frustration and appreciate the opportunity to address your concerns. Our terms and conditions state that shipping is free except for furniture, art, and housewares, which includes the item you won. We strive to ship items within 5 to 10 business days from the date of payment. However, during busy periods or due to unforeseen circumstances (such as weather delays or logistic interruptions), there may be unexpected delays. We understand the importance of clear communication and apologize if our email responses did not meet your expectations. As a high-volume auction house offering a wide variety of items from around the world, it is challenging to provide phone support. However, we prioritize responding quickly to emails and messages on the LiveAuctioneer platform. Regarding the delivery issue, we require an adult signature for deliveries, as stated in our terms and conditions. We regret any inconvenience caused by the missed delivery attempts and the need to pick up your shipment from a local store. We value your feedback and will use it to improve our services. If you have any further questions or concerns, please do not hesitate to contact us.

We sincerely apologize for the negative experience you had with your recent auction win for the diamond pendant. We appreciate you sharing your feedback, though we would have welcomed the opportunity to address your concerns directly before this review. Nevertheless, we understand your frustration and disappointment, and we want to assure you that we take such matters very seriously. Like most online auction houses, we operate with a virtual inventory model, meaning we don't maintain our own warehouse of consigned inventory. This model provides flexibility and allows us to offer our customers the widest variety of products from around the world at attractive prices. Our value proposition to vendors and consignors is to provide an additional sales channel without requiring them to change their existing business operations. To do this, we typically connect directly to their inventory systems, giving us real-time visibility into item availability. We frequently test this connection in narrowing intervals before each auction to ensure the most up-to-date information and minimize errors. However, due to technical factors and the possibility of human error, we cannot guarantee 100 % accuracy. We are continually investing in our technology and systems to improve our service and further minimize these occurrences. In your case, the pendant was consigned to us, and despite our efforts to maintain accurate inventory, it appears there was an issue with its availability at the time of fulfillment. As we discussed, discrepancies like this can occasionally occur due to factors outside our direct control. It's possible the item was sold elsewhere by the consignor, or there was an error in their own inventory tracking. We sincerely apologize for the inconvenience and frustration this has caused. While we cannot reinstate this particular item, we value your business and are committed to providing you with better experiences in the future.

We're so happy to hear about your positive experience! Thank you for the 5-star rating and for highlighting the quick and easy payment process and fast shipping. We strive to make every transaction smooth and efficient, so your feedback means a lot to us. We appreciate your business!

Thank you for your kind words, 5-star rating and for taking the time to share your positive experience. We're thrilled to hear that you were impressed with both the speed of delivery and the careful packaging of your order. We always prioritize the safe and timely arrival of our customers 'purchases, and we're glad we met your expectations in this case. Thank you again for your business!

We're absolutely delighted to see that you had such a positive experience. Thank you for your continued support! We look forward to welcoming you back soon.

Thank you so much for your 5-star review! We're thrilled to hear that you were so pleased with your recent purchase. We strive to accurately describe our items and ensure they arrive safely, so we're delighted to know we met your expectations. Thank you for your patronage!

We're thrilled you enjoyed your recent experience. Thank you so much for your 5-star rating! We strive to provide the best possible service, and your feedback is greatly appreciated. We look forward to serving you again in the future!

Thank you so much for your kind words and 5-star rating, Annette! We are absolutely thrilled to hear that you are enjoying your art pieces. It's wonderful to know that they are even more beautiful in person and that you are so pleased with the framing. We are delighted that you have expanded your collecting interests to include art at BidHaus. We strive to offer a diverse selection of high-quality items, and we are honored that you have chosen to explore our art offerings. Thank you again for your continued support. We look forward to welcoming you back to future auctions!

Thank you again for your continued support and for leaving us another 5-star rating! We're thrilled you're enjoying your experience with us. It's a pleasure to have you as a valued customer. We appreciate your business and look forward to welcoming you back to future auctions.

We're thrilled you enjoyed your recent experience. Thank you so much for your 5-star rating! We strive to provide the best possible service, and your feedback is greatly appreciated. We look forward to serving you again in the future.

Thank you so much for your 5-star review! We're thrilled to hear that you were pleased with your recent purchase. We strive to provide accurate and detailed descriptions, high-quality photos, and professional packaging for all of our items. We're glad that these efforts contributed to a positive experience for you. Thank you again for your kind words and support.

That's fantastic to hear! Thank you very much Annette for your 5-star rating. We pride ourselves on offering our customers high-quality and authentic items. We appreciate your trust in our expertise and are glad that you find our shipping updates helpful. We are continuously working to improve the auction experience for our customers and enjoy working with you!

We're absolutely delighted to hear that you had such a positive experience with BidHaus, Laurie! Your kind words about the quality of our items and the ease of the entire process mean the world to us. We work hard to ensure our customers have a seamless experience, from the moment they discover an item they love to the moment it arrives at their doorstep. We're thrilled that you're obsessed with your recent purchase! Thank you again for your wonderful review. We look forward to welcoming you back to BidHaus soon. Happy Holidays!

We sincerely apologize for the delays in receiving your order. We understand your disappointment with the current shipping situation, which has been impacted by increased holiday volume, industry-wide challenges and logistical challenges on the part of our vendor and their transport/delivery service. We actively communicated with our vendor and the shipping carrier to expedite the delivery of your order. We provided you with updates as soon as we had more information. Nevertheless, I understand that we did not meet your expectations. We value your business and appreciate your understanding during this busy time. We hope you give us a chance in the future to show you that this specific issue with the delivery of your item is not indicative of the quality of our service. Thank you and happy holidays!

We are deeply appreciative of your recognition. It is a pleasure to serve our customers and assist them in their pursuit of unique and valuable items within our extensive auction offerings.

Thank you so much for your 5-star rating and for sharing your positive feedback! We're thrilled to hear that you are very satisfied with your purchase and that the item was just as described. Your satisfaction is our top priority, and we're delighted to have met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out. Thank you once again for your support and for being a valued customer!

We really appreciate being recognized by our customers for our focus on product selection, value and excellent customer service. Thank you!

I understand your frustration about not receiving your package when you expected it. Please note that our terms and conditions state that we aim to ship items within 5-10 business days, but shipment may take up to 3 weeks from the payment date. Your package was shipped within 2 weeks of the payment date and was received by you within 3 weeks from the payment date. This timeline is in line with our stated shipping policy. As a digital auction house, we operate without the burden of carrying physical inventory. Our business model is built on providing our vendors with an additional sales channel that does not require them to change their way of operating. We automatically connect to their inventory systems to know in real-time what items are available. We continuously test availability before the auction begins to ensure we have the most up-to-date inventory, though we can never be 100 % certain due to various technical reasons, including human error. Virtual inventory allows us to offer a wider variety of items to our customers at more attractive price points from various parts of the world. It does, however, create more challenges for us in the logistics and shipping arenas. We value your business and are committed to providing a transparent and efficient auction experience. If you have any further questions or concerns, please feel free to reach out.

We are truly grateful for your 5-star rating and fantastic review! We’re thrilled to hear that you found a “Fabulous Find” and that the bag exceeded your expectations, arriving in perfect condition and even better than new. Your satisfaction is our top priority, and it’s wonderful to know that we could deliver a product that you love. We appreciate your support and look forward to serving you again in the future!