Bidder Reviews for Valkyrie Historical Auctions (199)

Thank you

Thank you for the feedback. What most customers fail to realize is that shipping prices are actually shipping and handling. First, you're paying for courier delivery service (NOT cheap national mail carrier service). We are a historical auction business and we do not use cheap mail services when sending our items. We are upfront about that in our terms. Secondly, we add a required signature service to everything we send which is an extra charge from UPS. Our private insurance requires us to do this which again is an additional charge for every package we send. It is very easy for customers to complain about this because if something happens to their item in transit, the seller is responsible and nobody else. This insurance covers us and the buyers in full. Third, we sell hundreds of items over the course of a single day. This requires us to hire help packing items and sending out orders. It is not realistic for us to manage this many orders ourselves and be able to send them in a timely manner. If we didn't hire help it would result in a lot of angry feedback with people wondering why it's taking weeks for their items to be mailed. Generally, most customers are more than happy to pay a few extra dollars to get their items within a few days after paying. And last, packaging materials cost money. All of these things go into the price of shipping and is rather reasonable when taking all into consideration. We do not profit from our shipping charges and in many cases lose a little bit.

We are sorry your package arrived damaged. We are happy to work with you to correct the situation. Responding to your concern about shipping cost-Shipping includes priority mail with a signature confirmation, packing materials, and insurance which covers our buyers in full.