Bidder Reviews for Templum Fine Art Auctions (13)

Thank you for your feedback, Pol. We understand your frustration and sincerely regret the delay in receiving your item. Please note that the shipment is currently being handled by the shipping company, and the delay is due to customs clearance procedures, which are unfortunately beyond our direct control. We have completed all steps on our side and have provided both the tracking number and the shipping company’s contact details. We have also been actively following up with them and keeping you informed. For the most up-to-date information and to expedite the process, we kindly recommend contacting the shipping company directly to the contact information provided in previous messages and emails.

Dear Boris, Thank you for your feedback. We are sorry to see your rating, especially as no details were provided. We would like to clarify that the delay in your shipment was not due to our handling, but rather to issues encountered during delivery attempts and customs clearance in the United States. According to the shipping company, delivery was attempted twice, and delays arose due to customs procedures and documentation issues handled by the customs broker. These processes are subject to local regulations and unfortunately fall outside the direct control of the auction house. Please note that we have been actively assisting throughout the process, maintaining communication with the shipping company and supporting you in resolving the situation. As indicated, shipping is handled by a third-party provider, as we do not operate our own logistics service. We remain at your disposal and are committed to helping bring this matter to a satisfactory resolution.

Dear Mr. D., Please note that if you tried to contact us by email or phone during the month of August, you would have received an automatic reply stating that our offices were closed for Summer Holidays from the 9th to the 25th of August. We would also like to remind you that on the 7th of August we contacted you requesting the Identification Number required for the export documents. Unfortunately, we have not received a reply to this request. We kindly ask you to provide the necessary information at your earliest convenience so we may proceed accordingly. Kind regards

We regret to read your comments. Please allow us to clarify: the partial refund you mention was in fact processed and issued in accordance with the timelines of our accounting department. At Templum Fine Art Auctions we always act in good faith and within the framework of our terms and conditions. Our team remained in contact with you throughout the process to obtain the necessary information required by banking regulations in order to complete the transfer. We remain committed to transparency and to addressing any issues that may arise, always in line with proper procedures.

Dear William, it is always a pleasure to help you. Thank you very much for your purchase and hope to see you in our next auctions!!

Hello Francesco! Thank you for your purchase!!

Hello Leslie, we are really sorry about this situation. The shipping costs does not depend on us. We make our best to satisfy our clients. Anyways, you received your piece and I think we do not have any refund to make. If you have any doubt please contact us so we can solve the problems!!