Asian Art, Antiques and Jewelry

ITEMS WILL BE AUCTIONEED WITHOUT ANY RESERVES! GOOD LUCK ON YOUR BIDDING! 1.Payment Methods: We will accept Visa, Martercard, Amex, Diners and Paypal. Payments can also be made directly to US Bank Account, Personal Check or Money Orders orders. 1.2. Additional Payment Details: After the auction you will receive an email with payment instructions. You can see that the payment methods displayed above are the ones accepted by us. Please ask all questions prior to bidding. If you want more info on us or the item you can contact us here: info@heirloomliveauctions.com. 2. Shipping Methods: Will ship internationally (worldwide) using UPS, FEDEX, EMS EXPRESS and local shippers. For heavier items to other countries please contact us for further details. 2.1. Additional Shipping Details: Please provide a postal zip code or postal code with destination city for quote on shipping. Buyer pays all packing, shipping and insurance costs. Handling fees are never charged. We always work to find the appropriate carrier at the most reasonable rate whatever the size shipment. Work with several large reasonably priced shippers depending on your area. Smaller items are carefully packed. All items will be shipped with UPS and be privately insured at no extra charge. All items will be shipped 24 - 48 hours after payment has been received (we ship every day except Saturday and Jewish Holidays). We cannot ship parcels unless a telephone number is provided which is needed by the delivery personal. The insurance covers both damage and loss. Delivery loss ends at the time that UPS states the item has been safely delivered (in some countries that is the front door unless UPS is contacted to schedule a delivery time, which is the clients responsibility once we have given tracking details). Clients not being available during their scheduled delivery void the insurance as well. If a client requests to pickup their parcel at the UPS facility loss insurance is void. Damage insurance ends after the first 24 hours, in which time patrons must provide photos of the damaged item and the packing material. Sufficient evidence must be provided that shows the item was damaged in transit and not after delivery. Photos will be cross verified with the UPS delivery staff. Return Policy: We have a 3 day return policy on all our items, no questions asked. As long as the items are returned in the state they were received we will issue a full refund, minus the cost of the initial shipping. Return shipping costs are the responsibility of the customer. The item must be returned using a tracking and signed for service such as UPS. Custom duties and other charges incurred on our end due to items not being properly undervalued by the customer or penalties incurred due to missing documents, will also be subtracted. OUR SERVICE PLEDGE We will respond to all questions or orders within 24 hours, and usually less, except on some Sundays. We stand behind all our merchandise and guarantee its authenticity - unless we state that we aren't certain about an attribute in our description. Your pleasure in the items you purchase from us is our primary concern, and we try hard to keep our prices reasonable and affordable. We're happy to arrange layaways to suit your needs, at no extra charge, please contact us.  SHIPPING, HANDLING, INSURANCE POLICY Buyer pays for actual shipping, handling and insurance, unless a specific shipping and handling fee is quoted. Insurance will be included on all shipments, unless you specifically request that it not be purchased. We typically ship items single-boxed with plenty of cushioning material. We will double-box your item upon request for an additional charge to cover the cost of the extra postage and materials.  Note to Canadian Customers:  Please note that although we offer First Class International Shipping for our Canadian customers, where possible, in order to provide you with a lower cost shipping option. insurance is *not* available for this class of shipping. Please be aware that we are not responsible for loss or damage to that item in shipping and so please select this shipping option at your own risk.  LAYAWAY POLICY This shop offers a layaway plan for purchases. The Ruby Lane Return Policy does not apply to layaway purchases, and Layaway Plans may vary by shop. It is extremely important to read and understand this shops Layaway Plan below, and clarify any terms with the individual shop owner before you enter into a Layaway Plan agreement. Plan Duration: 3 months Payment Frequency: Monthly Down Payment: 10% * Returns Accepted: No Exchanges Accepted: No Restocking Fee: N/A ** Cancellation Fee: 10% ** *Down payment applies to the percentage of the order total, including shipping and tax.  **Restocking and Cancellation Fees apply to the total purchase price of the item and DO NOT include shipping/handling or sales tax, which are the responsibility of the buyer.