Bidder Reviews for Saco River Auction (252)

Worst experience I have ever had in dealing with an auction house and it has caused me to question whether I will ever buy again through liveauctioneers. Saco sold counterfeit items (likely knowingly) and make zero apologies for doing so-any reputable auction house will stand behind the authenticity of historical goods-not these guys. I'd like to hear from Live Auctioneers what you are going to do about this-**********

Nice auction house-a bit under the radar being in Maine, but well managed and organized.

Shipping charges are outrageous! Will not attend this Auction again!! I bid on 5 auctions a week!! Mone of the most expensive!! For a $10 mailing they tried to get $50-OUTRAGEOUS

Poor communication. Difficulty finding out how to pay. Finally got an answer. Paid. Still have not received the item. Have heard nothing. Will not use this service again.

The fur coat I purchased was in terrible shape. The auction description only detailed damage to the lining, which is easily fixable. However, they neglected to mention all the tears and holes that were in the actual skins of the coat, which is very costly to repair if even possible. I wrote to them to request a return, and they admonished me for not reaching out before the auction, and then did not even reply to my second email. I do not normally complain about things, and never return items, but this was a very disappointing experience and I would never purchase something from them in the future.

They generally do terrible photos and truly minimal descriptions. However, they are very nice people and easy to work with.

Payment process was unclear on the Liveauctioneers site-I kept trying to find a way to pay via your site and couldn't, and there was no indication how I would pay or be billed (I thought the invoice would come from Liveauctioneers on your site). Being able to use Paypal was great. Fortunately Saco River Auction was extremely responsive to all my email and phone call queries, and staff there even helped carry my purchases out to my car.

One piece had damage that should have been mentioned. Not too bad. Flaking on bottom of piece and tiny crack. Shipping was higher than other auction sites I'm associated with.

The whole experience was a night mare!

Very nice people.

Not alot of help arranging shipping.

would like to know the price I'm bidding againest

Shipping costs and costs to the auction house seems to be a little high. By the time you pay for your items, I could have bought it right down the street at the antique shop for the same price!!! Or a little less

I've been impressed with Saco in general. They offer quality items, their photos and descriptions are very helpful, and their shipping is extremely quick.

I picked up the item, no shipping involved.

My experience with Saco River has always been excellent.

When shipping internationally, the value of goods shipped is not reflected in what was bidded. Collectables can be valued within such a wide range. If items could have been won with the starting bid, perhaps that should be claimed when shipping internationally to avoid customs charges.

Great online buying experience

I emailed auctioneer 4 days before auction asking "what type of wood is the bookcase" his response: Subject: Lot 90B, what type of wood is... Hi Bobby, This unit is very heavy and solid. It is made of Walnut. Thank You Jeff Saco River Auction Co. Floyd Hartford ME Auctioneer Lic # 01092 2 Main St. Suite 210 Biddeford, ME 04005 Office ******************** F ********** Comment contd..,,,, The Unit is most definitely not Walnut. It is a man made product. I'm very disappointed. I have not contacted Saco River as I just received my shipment today. I will have to consider if I want to trust the auctioneers judgement when he is asked a direct question days in advance. Thanks for asking for feed back. I understand this is all about the Internet bidding; but I refuse to do business with anyone that over inflate s/h charges and knowingly give false information when asked directly. Bobby **********

I was totally delighted with this experience. The auction house was extremely prompt and answered all my questions. The auction itself went without a hitch. Shipping was handled exactly as I had hoped, very reasonable packing/handling/shipping charges, and I greatly appreciated being able to have my small package mailed instead of having to use UPS (with danger of loss). 110 % pleased in every way. Thank you! ~!

I have purchased twice form the auctions, both times I was hugely overcharged to the point where as a reseller I have no room for money, when you pay 35.00 for less than one pound to ship something that at most with insured and tracked priority shipping would cost 12.95 it is not good business. I know of 4 others experiencing the same thing and I do not feel like I could sdo business here again thinking I will get ripped on the shipment so why bother. Sorry I was excited to able to have another outlet to buy from.

Totally misrepresented an eye-case as Sterling when it had no silver content and was marked as such, (German Silver). No offer to refund from auction house. Also listed 5 medals as GAR and only two were and the others were worthless. I'll never deal with them again.

Great auction house... will return again... thanks!

It is very rare that the condition of an auction item exceeds my expectations. I bid on this item, I paid and it was shipped to me in a relatively short time turn around no hassles very organized easy to work with professional customer service.

the auction staff was VERY helpful in arranging shipment at a reasonable price. all the pieces arrived intact and speedily.