Bidder Reviews for Freeman's | Hindman (150)

I purchased a very expensive Pauta Saila Inuit Bear Sculpture for over $10, 000 USD when I received it even though described as 10” in height the item was below 9” in height. Purposefully misrepresented by auction house. The auction house would not take payment by credit card because it was my first purchase from them so I they made me go through PayPal costing me an additional $400 on fees and exchange of funds from Canadian dollars to Canadian dollars. Lastly they insisted on charging me taxes even though item being shipped out of country said it was law but shortly there after I did the same with another auction house in Pennsylvania and was charged no tax because shipping to Canada. I will not be dealing with Freeman’s Auction House ever again how do you buy from them is they misdescribe what they are selling you.

Very satisfying to deal with

Great piece and exceptional service.... thank you.

Staff very helpful with my queries Thank you so much Scott

good

Freemann's does its job very well, but the pleasure stops when it comes to shipping the objects. Freemann's does not ship itself, and thus the buyer has to organize the transport. After contacting all recommended shipping companies for a quote, the cheapest quote was 1'100 USD (for a value of 900 USD). It took 7 (seven!) months until I finally received the auctioned items.

Accurate description, quick and easy payment options, with excellent shipping recommendations. The shipper was excellent!

Excellent service. Very responsive and customer friendly. Real pleasure to work with. Looking forward to future auctions

Necklace was great. Needed a chain for a pendant and its perfect.

Really was happy with what I won. Many things I desired but didn't win. So much quality items. Megan really went out of her way to see I was able to collect my items..... I owe her a flower! Looking forward to seeing what you have next in your next sale. Cheers

I have rarely had this much help or willingness to help. Thank you again.

All was perfect, thanks!

Just as described in listing, easy payment, prompt shipping.

I recently purchased three antique books that are all around 150-200 years old in a lot from a Freeman's auction. Everything went over exceptionally well, until the shipping portion of the interaction, where I used their recommended UPS branch. Well, it turns out that this particular branch is a DBA branch and seemed to be understaffed and inexperienced shipping fragile items... After charging me nearly $100 to ship three books using UPS ground and having the package get forgotten to be picked up, then lost/delayed multiple times, my shipment arrived with all three of these very fragile books thrown in a single plastic back inside of an oversized box with zero packing paper or peanuts and the box had been crushed/dropped on every corner. The books were damaged in the process. It's unfortunate. These texts are very difficult to find. The UPS branch, to their credit, was responsive in refunding my money for shipping, but the whole process has made me uncomfortable buying from auctions like this where the items are released to an unknown third party at the recommendation of the seller. I decided not to pursue any of it further, as the items are quite rare and replacement would be nearly impossible. Anyway, nothing to say against Freeman's other than that I wished I had asked for alternatives to their preferred shipper as I am almost positive that they recommended two options. Overall, not a world-ending deal on a lot as small as mine (~ $300), but I figured I'd give a heads up to others and poke the auction house to revise their list of recommended logistics vendors.

Put simply there are places that you like to do business and those you don't. This is the place I feel completely comfortable dealing with.

Fantastic auction house that you can trust.

BEST source for AMERICANA. Extremely professional

There were numerous issues with condition. The way the items were staged in the photo mysteriously hid a chip on the Breininger plate. The largest and most valuable charger was cracked most of the way through. The sgrafito dog had all 4 legs broken and reglued. I questioned this when I picked up the items in person and the "Condition Expert" knew about that already. My company and I will never do business with them again. I would suggest you look for higher quality merchandise elsewhere.

Excellent service-Great communications and superb assistance

Having paid them directly after winning items in an auction I wrote asking about shipping. They referred me to a company (who did excellent work) but then wouldn't release the two lots I won. I contacted them after speaking with the shippers. They had inadvertently "missed" my payment in their PayPal account. But in speaking with me, they assumed I had not paid and that the error was all on my end. I received a perfunctory 'sorry' in an email, but after holding up shipment for two weeks they could have accepted more responsibility for their mistake and their unprofessional attitude.

This was my first experience with Live Auctioneers, who led me to Freeman’s. A truly awful experience. Olivia, from Freeman’s, was very helpful and professional, which was the saving grace of this experience. First, I was billed twice and paid twice. Olivia quickly refunded my money. Second, Freeman’s does not ship your items. You ship them yourself. I have never heard of such a thing. The directions were not obvious or clear, so here it is two weeks after the auction and I am left wondering where my photograph is. I would never recommend this company.

Would happily bid with them again. Extremely professional.