Bidder Reviews for Basel Auction House (31)
4.2 out of 5.0 Stars
1-31 of 31 Reviews
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TanyaHouston, TX
Apr 01, 2024
Fraudulent Lot Description
Base, bronze, of the lamp (Tiffany style) was broken. There were no photos or mention of the base being broken in the lot description. How the break was, it did not occur in shipping.
Basel Auction HouseApr 02, 2024
Good Afternoon, We did not mention a broken base because, while it was in our possession, nothing was broken as you can see on the pictures we took of the lot. If the base or something was broken, you would have seen it easily in the pictures. Your lamp was picked up by the third-party shipper on February 29th, 2024. When we gave the lamp to the shipper, nothing was broken. When we read your review, we called the shipper you used, the UPS store, and they confirmed that the lamp was not broken when they picked up and shipped the lamp. If something happened, it would have had to have happened on the shipping route or later. You mentioned however that it did not occur in the shipping, what makes you believe that? From what we understand, this break should have happened during the shipping, so we advise you to contact the UPS store in order to open a claim as the shipping was insured. Since we contacted them already, they are informed of the situation and should be able to help you. Best Regards, Basel Auction House
WalterPalm Desert, CA
Oct 21, 2023
julieSarasota, FL
Sep 29, 2023
DonTacoma, WA
Sep 20, 2023
J. BAGOT ARQUEOLOGIA S.L.Barcelona, ES
Jan 10, 2023
PamelaLakeway, TX
Dec 03, 2022
Marilyn Santa Fe, NM
Sep 22, 2022
CindyColumbia, SC
Sep 12, 2022
super easy to work with. love the items.
I love all the items. Easy auction house to work with. thanks.
BarryBeverly Hills, CA
Jul 30, 2022
michaelFresh Meadows, NY
Jun 16, 2022
alexandre Miami, FL
Jun 07, 2022
SophiaLenoir, NC
May 19, 2022
DouglasSouthern Pines, NC
Apr 12, 2022
rickEvansville, IN
Feb 10, 2022
CESARMiami, FL
Jan 27, 2022
MarkOmaha, NE
Dec 09, 2021
The vases we purchased are not functional vases.
It would be nice in the description to clarify that these cases do not stand on their own. They are quite wobbly and easily tippable rendering them completely useless for holding water or being functional vases. Auction house was very slow to respond and woefully slow in shipping. We are avid auction buyers and we’ve never purchased such a misleading item and experienced such poor interaction and communication with an auction house.
JustinOcoee, FL
Dec 09, 2021
LucienQuebec, CA
Oct 06, 2021
Packaging
Extreme packaging.... really well pack for shipping A1.... happy doing business with them
JuanMiami, FL
Jun 02, 2021
Fantastic auction house, thank you
Purchased several items on multiple auction dates and great experience every time.
williamRochester Hills, MI
Jun 02, 2021
its all in the details.. more info and pics are always helpful.
Basel is better than most in providing pics and info.
RobertKelowna, CA
May 04, 2021
StevenChilliwack, CA
Mar 04, 2021
Basel Auction House is the best business I have ever done when it comes to auctions. I'm very happyA +
The Basel Auction house is very trustworthy and their communication skills are excellent. The go beyond the motto of good business and customer satisfaction. The items are well documented and legit. I highly recommend buying and selling from this auction site. They look out for everyones best interests making sure all parties are content with the outcome of the auctions. If your looking to sell an antique I would suggest working with Basel. They have always been available when I contact them and ease any concerns that I may have in the items i buy or sell. Thank you Basel Auction House.
DaleWoodinville, WA
Jan 11, 2021
StevenBlanchardville, WI
Jan 07, 2021
Better shipping instructions. I was a bit confused about it at first.
Overall experience was good.
GregCataula, GA
Jan 07, 2021
StevenChilliwack, CA
Nov 23, 2020
BarryFranklin, TN
Aug 30, 2020
LarryAuburn, WA
Aug 21, 2020
Awesome experience with Auction Company
Cameo glass vase was accurately described with great pictures. Paying was very easy. Contact with the Auction House was easy and they were very friendly and extremely helpful. Shipping item with a third party worked out great. The vase was awesome quality when it arrived.
IlieMineola, TX
Aug 20, 2020
Shipping to expansive
The picture is not too realistic otherwise I am satisfied with the auction; however I am very dissatisfied with the shipping company. For a relatively small abject a vase the shipping was to expansive. $120 for shipping is more than dabble what should be.
Basel Auction HouseAug 20, 2020
Thank you for your feedback. I am sorry to hear that about the shipping. I will look into cheaper shipping companies options for future auctions to make things more affordable. Otherwise, our current companies are very trustworthy and reliable with what they do. We greatly appreciate your feedback and we hope to see you again. Thank you for your purchase.
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