Bidder Reviews for OAB Auctions (116)

Thank you for your feedback. We understand your concern about the shipping time and apologize for any inconvenience. At OAB Auctions, our typical handling time is 5-10 business days, as outlined in our terms, to ensure each artwork is carefully prepared for safe delivery. We also offer free shipping to provide added value. While our goal is always to ship promptly, prioritizing the safe arrival of your item may occasionally extend the process. We appreciate your patience and are here to assist with any further questions!

Firstly, shipping artworks which requires specific packaging and handling to ensure safety. Like Amazon, e offer free in-house packing and shipping, but this process can take longer than standard parcel shipping due to the delicate nature of the items. Regarding communication, we apologize for any inconvenience caused. Our 800 number, **********, directly connects to our cell phones when we are out of the office. It sounds like there might have been a mix-up with the number you tried. We're always committed to answering queries, though sometimes our response might be delayed due to the small size of our team. We understand your frustration with the lack of a shipping number. However on February 3rd, an email was sent to your from FedEx with the tracking information, perhaps it went to your spam. We encourage you to try calling our 800 number again or send us a direct message with your contact details so we can resolve this issue swiftly. We value your business and apologize for any oversight on our part. Thank you for your patience and understanding.

Thank you for your feedback. We appreciate your acknowledgment of our excellent packaging but feel it's important to address the concerns raised in your review: Firstly, OAB is the only auction house providing FREE shipping, a service which inherently takes longer due to the logistics involved in managing such a process internally rather than using expensive third-party shippers. The timeline of 5-10 business days was clearly communicated, and while we understand this might not meet everyone's expectations, it's crucial to recognize the value and savings this service brings to our clients. Regarding communication, we take this feedback seriously. However, we want to clarify that our team does not miss communications. If you've experienced delays, we apologize for any oversight and are actively working to improve our response times. We handle a high volume of inquiries, which can sometimes lead to delays, but we strive to be as responsive as possible. Your experience of waiting over two months from the offer to receiving the item is noted. We understand this can be frustrating. Please consider that the time frame includes not just shipping but also the processing and preparation of your item, which can be complex, especially for larger or more delicate pieces. We appreciate your willingness to purchase from us again, albeit with lower expectations. We are committed to enhancing our service, particularly in communication and shipping times. Your feedback is instrumental in these improvements. We encourage you and our community to consider the unique benefits we offer, such as free shipping, which is not available at other auction houses. We aim to balance cost-saving measures with quality service, and we are continuously evaluating our systems to better meet your needs. Thank you for your purchase, and we hope to serve you better in the future.

Thank you for your kind review. We are always striving to do better. Being that you left 4 out of 5 starts, please let us know what we can do to improve performance.

We sincerely apologize for the delays and any frustration this has caused. Unfortunately, we experienced some unexpected hiccups with shipping through the holiday season, but we take full responsibility for ensuring your item reaches you as soon as possible. We understand your concerns and regret any miscommunication along the way. Please know that we are actively addressing the matter and will be reaching out to you promptly with an update. Your patience and understanding mean a lot to us, and we appreciate the opportunity to make things right.

We sincerely apologize for the delay and any frustration it may have caused. While we always strive to provide timely shipping, we regret that this shipment experienced unexpected delays. The FedEx tracking showed a local delivery restriction that prevented delivery for several days, which was unfortunately outside of our control. However, we’re glad to see that your package has now been successfully delivered. We completely understand your frustration and appreciate your patience. Please know that we are always working to improve our processes and will continue to seek ways to ensure smoother deliveries in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.