Bidder Reviews for Legend Artworks Inc (15)

Thank you for your participation in our 21 October auction. We regret that your experience did not meet expectations and apologize for any confusion regarding the item shipment. Due to a USPS error, the wrong item was delivered without the required signature confirmation. This miscommunication led us to believe the item was still at the post office, prompting us to request an intercept. We are grateful for your assistance in returning the incorrect item and will cover all associated shipping expenses. This situation and our efforts to rectify it have been communicated in our emails dated 31 October, 1 November, and 14 November. Regarding your actual purchase, it requires a signature upon delivery, as indicated by USPS's "No Authorized Recipient Available" status. We have informed you about this and recommend arranging a redelivery with USPS or collecting it from the post office. Please note, if unclaimed, the package will be returned to us by 28 November. We've also communicated this through email and voicemail. In terms of shipping fees, our initial estimate is based on standard dimensions and weight, subject to adjustment after packing. For your package, weighing 32 lb and measuring 20 x 20 x 20 inches, the total shipping fee amounted to $126.84, including packing and box cost. This exceeded our $65 estimate, leading to an additional charge of $61.84. We have provided a detailed breakdown of these costs in an invoice, an explanatory email, and a voicemail message. The post-auction process, involving payment clearance and the careful packing of items, particularly those heavy or fragile, can impact the delivery timeline. We have endeavored to keep you informed throughout this process, sending total five emails and leaving two voicemails, along with providing tracking information after your item was dispatched. Your feedback is extremely valuable to us. We are dedicated to enhancing our services for all our clients in the future.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.

We appreciate your feedback and are truly sorry to hear about your less than satisfactory experience with our auction house. Your input is invaluable to us, as it helps us identify areas where we can improve our services.

Thank you for your kind words. We are delighted to hear about your positive experience with our services. We are here to assist you anytime.