Bidder Reviews for Carlsen Gallery, Inc. (158)

Carlsen is responsive and knowledgeable and they have a cool dog!

Extremely happy with table

have purchased in the past always a great experience

Very pleased. My item got damaged after it was sold. Auctioneer could have said it was my item after hammer fell and I was out of luck-but they promised to send me full refund. I was pleased with their response.

It's quite risky purchasing large pottery pieces at auction, as there are so many auction houses that either obfuscate (or deny) condition issues. There was no such attempt by Carlsen Gallery. They were upfront and accurate in their condition report and addressing my inquires. They did a good job of recommending a local shipper, who also handled their end of the transaction flawlessly.

They went out of their way to be helpful.

Great auction house.

I found them to be highly professional, welcoming and helpful. A very positive experience.

This company provides excellent service! The staff was very helpful when I went to pickup my item. I was very satisfied with the payment process and I will be purchasing items from this company in the future. I highly recommend this auction house!

Smooth transaction. Answered question promptly. The Country Postman did an excellent packing job for a fair price.

EVERYTHING WAS PERFECT-FAST, EASY AND FRIENDLY! 5 STAR ALL THE WAY

Very Profesional.

After calling three Carlsen recommended shippers, I gave one the authorization to ship. Was told by shipper they'd pick up in 3 days. A week and 3 days later called to shipper who said when they went to Carlsen they were told another shipper had picked it up. So I called Carlsen. Was told by Carlsen that UPS came to pick it up and told them they had authorization from me. Carlsen released to UPS. Carlsen offered to go get it, but I said I'd call UPS and handle; calling back only if not satisfactory. Called UPS and they gave me a rather high quote.. more than I paid for the lot + commission. But they assured me a week's delivery. I said yes. Three days ago, UPS local freight depot calls and asks when they can deliver. Then in conversation, the tell me it can't be done because it can only be delivered on their 40 'semi and to get to my residence was impossible. They refused to deliver it any other way, because "the brown trucks are another company, and your shipper probably has a special deal with UPS freight.". So we negotiated that they would uncrate and I'm come get it... 20 miles each way. Go there today and it won't fit in either car. So now I have to rent a pickup from Home Depot, travel more than 20 miles and incurr more cost. AND I can forward pictures of the stupid packing... the item is 30 x 30 x 36 (31.5 cu feet). It was packed in a 36 x 35 x 47 (34.271 cu feet) box requiring tools to open and spilling pink styrofoam peanuts all over their freight yard lot and into wind. Of the three vertical attachments, only one was on the item, and we found one in the bottoms having fallen off, and one wrapped seperately... no screws. I won't be dealing with Carlsen again until they have procedures to control release, having authorization from buyer, and with that particular UPS store.

I had the most wonderful experience with Carlsen Gallery. There was an item I wanted to bid on but I had several questions. The owner was so kind and patient with me, replying promptly to every inquiry I made with the utmost compassion and understanding. She was amazing. I am putting Carlsen Gallery on the top of the list of Auction Houses I would gladly bid with again. You can trust them implicitly, and you will not be disappointed!

Always satisfied with Carlsen

This was my first time doing business with Carlson Gallery. I found them to be very professional and exceptionally helpful. They were very quick to reply back to any questions I had concerning my purchase. I will definitely do business with this company again. Sincerely Ron

We have been dealing with Russ and Abby Carlsen for over 30 years. Great to deal with. If there is a surprise with the merchandise, iy is always better than we thought.

First rate gallery.

Russell and Abby Carlsen run a top notch auction house with great items, descriptions and condition reports. They are honest, down to earth, knowledgeable and personable. These are not always packages easy to find in the industry-often one is lacking.

The very best to work with. Will buy from them again!!

Great people to do business with.

Nice people!

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