Bidder Reviews for Millea Bros Ltd (573)

Sorry for any frustration with shipping cost. Reach out to us next time if you are receiving shipping quotes you deem a "rip off". We may be able to help you out, make some recommendations, and come up with a solution you're happy with.

Sorry for any frustration with shipping cost. As you know, as with most auction houses, we don't ship ourselves and did not charge you for shipping. Reach out to us next time if you are receiving shipping quotes you deem a "rip off". We may be able to help you out, make some recommendations, and come up with a solution you're happy with.

We are very sorry the buyer is unhappy about his post-sale experience. We would have gladly helped to expedite his shipping if he had contacted us. The invoice we send to winning bidders explains how the buyer can arrange shipping. On 1/31, the day after the sale, we responded to the request from the buyer to pay his invoice by credit card and and facilitated payment. We then immediately sent a paid invoice copy on 1/31 for his purchases. As per the Conditions of Sale, the shipping policy outlined in our catalog, and our invoice, Millea Bros. does not pack and ship – the invoice explains how to arrange shipping. Since the buyer made no arrangements, his purchases remained at our gallery until the final pickup date on 2/18. The items were the sent to a third party shipper as per the invoice details. The reason the items took so long to ship was simply that the buyer never made arrangements. At no time did the buyer reach out to us to ask for assistance with shipping or expediting his delivery.