Bidder Reviews for Roshan Oriental Rug (62)

We’re sorry to hear that your experience did not meet your expectations, and we'd like to address the points you've raised, and we'd like to provide some clarity: The indicated item is a semi-antique rug not a brand-new rug and we purchased it and resold it in USA (no import/export). Some issues are considered acceptable for semi-antique rugs like edge/border and fringe issues with minor repairs, it's important to note that the acceptability of these issues for many individuals might value rugs with more signs of age. You never contacted us regarding your concerns, but if you're open to it, we'd like to contact you to see if there’s anything we can do to make this right for you. According to our policy "If the item did not conform to the lot description in the sale, U. S. buyers may return the item for a full refund". Our goal is to make sure that our customers are happy.

According to our policy "If the item did not conform to the lot description in the sale, U. S. buyers may return the item for a full refund", so what you mentioned in your comment is not true. You contacted us several weeks after you received your rug and told us that the color of rug doesn't work with your dining room then we help you to exchanged it with another rug that you were interested in. Here is your message: "I would appreciate your help in finding the right carpet for my needs. It should be approximately 8 'x 10' and I am willing to look at various colors. I would like to return the carpet as soon as possible. Then we can work together to find a better one for my dining room. Is this OK with you? My husband and I will be traveling for two weeks, and I would like to send it to you before we leave." We understand that we can't please everyone but our goal is to make sure that our customer is happy.