Bidder Reviews for Papps Family Liquidation (377)

This was my first purchase on live auctioneer. From my experience they seem to be fair and efficient. It took a little longer than I would have liked for delivery. I would have liked to have seen more photos of the item as I thought the earrings dangled from the bottom of the lever back but found that they are soldered on which means less movement.

Colours don't match the pictures

It was exactly as described, I was very happy with my purchase! They were very responsive to my questions and made the process very simple & easy.

Charged me for an item where I wasn't the highest bidder (after I contacted them after they sent me a receipt). They told me not to worry about it and to disregard the invoice. The next thing I knew they had charged me and sent the item to me. They are FRAUDULENT sellers. BEWARE!!!

Enjoyed bidding and especially enjoyed winning! Items arrived safe and sound.

Thank you very much

Will buy from this auction house again.

Purchased a 2.0 CTW diamond solitaire-fabulous ring and extraordinary good value. I had a question about payment & shipping to Australia & Jack responded with a prompt, accurate and extremely helpful email. Have purchased 4 rings from Papps Family and will buy again soon. Thanks Jack & the rest of the team-Very well done! Gary

I bought this necklace first, received wrong item. They only accepted exchange, not refund. I have received item after several days. Even exchange was not per description. I will never buy from this auction house again. I would not recommend them to anyone.

great items, Wonderfull services. will deal with them any time 100 %

The earrings are beautiful. Of course they look much better in person. The photo don't do it justice.

Fast Delivery!

Received quickly.

I had a small problem with my item. When I contacted them they were very eager to solve the problem. I am very happy with my ring. Actually, more beautiful than pictures.

Well packaged, very fast delivery, beautiful necklace

Service was good. I was disappointed that the photos were so blown up/exaggerated. They did not provide a photo showing SCALE OF THE ITEM on a human wrist. That would have given me better perspective.

So I don’t want be to harsh but I would say bidder beware. Yes in the beginning I had an issue where to pay by check option I forgot to send the attachment file with pictures of front and back of the check. It didn’t take long for Papps to file a dispute against me causing Live Auctioneers to suspend my account making me miss out on some really good deals from other auctions in the days following. Once I noticed that I was not able to bid I immediately reached out to Papps via phone to discuss options. The lady I spoke to was super nice and worked with me getting the email sent again this time with the attachment included. She verified she received it and they processed it the very next morning and were paid in full. I still was suspended by LA on a weekend of auctions and on Monday of the following week I was taken off suspend mode. Now here is the major issue I have and the very poor rating I gave. So here it is 2 weeks now, no sign of any rings I purchased over $5000 dollars and promises made that they would ship The next day, well that didn’t happen. So I ask why the hell does the bidder get punished and suspended for not paying in a timely manner, with an honest oversight, yet the auction houses can for the dispute yet when received the money they don’t have to follow any of their rules. I have reached out to Live Auctioneers and they have done nothing either to help fix this terrible rule. Look, I love buying of Live Auctioneers platform and have spent close to $100k since I started auctions 7 months ago, but what is not fair is they allow the auction house like Papps and others (biggest culprit Key Date Coins) to hinder our fun of bidding while letting the auction houses not follow their own guidelines they put on their auctions. Why can’t the great platform that is LA stop future auctions from happening until all the serious issues bidders have with the auction houses get resolved. Just food for thought. I truly hope I get my stuff and it’s what I bought!

They are easy to contact and helpful and reliable. The item was actually smaller than I expected but that’s close up photography for you. They only post one photo. I wish there was more.

Great doing business very responsible people with the items that I bought

I sent over $34000 for a very special watch for my wife in October of 2023. It was never sent and I never received a refund. This is a fraudulent company and no one should purchase with any security!!! I have no hope of ever receiving anything back. The check is always “in the mail”

My emerald ring is Beautiful, but you can barely even see the emerald. They are so tiny.

Highly recommended from bid to delivery half way across the world simple and efficient

Great looking ring, good value.

This is best liquidation estate company that I ever used. Honest, reliable, great quick service. The quality of what they sell is excellent. The appraisals are honest and accurate. (I know 'cause I can appraise too.). This company accepted by offer, packed, shipped with excellent paperwork to me in less than 7 days. I highly recommend them. Thank you!

Once an auction, the prices that are published are not the prices that you pay for the item it would be with your winning bed and then you’re paying a premium on top of that plus shipping plus tax so you’re pretty much can count on 1/3 of what you bid been added onto your actual purchase price

Well I purchased this ring from PAPPS auction house. Transaction went well but when I collected my package it was open. Ring as mentioned was new but when I inspected it was dirty I mean fingerprints and some dirt and watermarks as if someone dropped it or had wet hands. appraisal card and ring were both outside box loose and not with item.

Pictures are enlarge. Ring is small and nor worth it

Great auction, highly recommend, did what they said they would do, trustworthy.

It was a very fine experience. They sent to Italy with a declaration of 50 $value so I hav'n to pay a lot of duty. Buautiful, thank you.

Their estimated value is about 80 % higher then actual valuation unless they are GIA Certified just received third shipment on one order and ring is incorrect if bidding 20 % of estimate is more correct.