Bidder Reviews for Cutler Bay Auctions (159)

The packaging for the artwork was entirely insufficient causing damage.

Seemless bidding to delivery of item.

The piece I purchased from Cutler Bay was great and I am very happy. The shipping COST was absolutely ridiculous!! The item I purchased may weigh. 05 ounces, shipping from Miami to PA may cost $9.50 with bubble wrap and box another $2.00, so total $11.50. I was charged $45.00 for shipping absurd. I will not purchase again from Cutler because of the shipping costs.

I recommend this auction house, very efficient and very good service Congratulations

I recommend this auction house, very efficient and very good service Congratulations

the item I received has so many scratches and the base is made of wood and it's broken. I'm so disappointed.

A lot of negative experience: 1. They are not Austrian items as it's stated in item description; 2. Was charged extra 3 % during checkout, mentioned that this is credit card surcharge. They never mentioned about this in listing in payment section. 3. Very expensive shipping; only 1 shipper provided and charged 3 times more then real shipping price. And it was metal, not porcelain. Definitely not recommended this seller.

No complaints

I definitely recommend this auction house, very professional and very good service Thank you

Great Auction House really satisfied with the quality of my item as well as the price will definatelly recommend bussiness with them

Should have only bid in person with them. Very Efficient and easy to work with the house.

Item was not as described. It was described as an original lithograph from 1896. In fact it was probably taken from a magazine and was not an original lithograph at all. I tried numerous times to contact the auction house by phone and by email, and they did not respond. I also contacted Live Auctioneers and they have Yet to be able to contact the auction house and to resolve the situation. I am willing to send back the fake item and would like my money refunded. However they do not respond.

Unprofessional about a bad description. I won a bid for a pair of lamps, they mistakenly only had one yed description was for two. They called before shipping offering to send the single lamp or a refund. I chose the refund. Never to hear from them again. They do not return calls nor emails.

I contacted them by email and said I preferred paying not thru the liveauctioneers site but by credit card. They contacted me phone and took credit card information and said the item would be shipped. I was later contacted by their office to verify shipping details. Two weeks passed and I did not recieve the item, nor was my card charged. When I posted a comment saying I had not received the item they posted a reply saying they could not contact me after repeated attempts. I spoke to their office on two occasions. The card provided was never charged and the item was never received.

Easy smooth process and item arrived on time with advance notice.

I had to call and ask them to hold item for a few days as I couldn't pick it up. They were extremely understanding and professional. Look forward to doing business with them again.

Poor communication. Items were damaged yet indicated as "good condition". Items identified as produced by specific company and they were not. Attempted to communicate with no follow through from Auction house.

Once again, the very best service. Thank you

After paying for the items I messaged through LiveAuctioneers to get info on eta of shipment to no avail, but was able to get through when I finally called. Tracking was not provided but the item was received within 2 weeks of the end of the auction, which I think it actually pretty good. I think we all need to take a step back a realize this isn’t Amazon and there’s not a ‘ Prime ’ account with 2 day shipping. It’s likely he’s running in a skeleton crew so I think some leniency is warranted.

Very negligent in their business methods & poor general acumen.

Perfect and easy transaction from start to finish. Highly recommended.

Wagon model was delivered quickly and it had fantastic detailing

Item same as detail described

Unique items, great service and prompt delivery

shipping prices are outrages

I will never purchase from this auction house again. Purchased a 10” H bust, supposedly, and received a 5.8” H bust. Thought I was purchasing a sculpture, not a paper weight. Messaged 8 times asking for a refund, shipping refund, and return label. No response at all. Also messaged LA asking for assistance. No response. I have disputed the purchase with my bank. Not a pleasant experience, to say the least.

There was damage and poor attempts at repair (very obviously visible in person, but not in the photos provided) to this piece that were not disclosed at all in the auction listing. Be sure you ask every question you can think of, and do not count on anybody to be completely forthcoming about damage to the items they are offering for sale. Very disappointed and will not be able to trust this auction house again.