Reviews
Bidder Reviews for Broken Arch Auction Gallery NCFL#9399 (348)
TOP RATED4.6 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1-50 of 348 Reviews
JohnCharlotte, NC
Aug 10, 2026
Broken arch gallery is great! Live auction is awful though!
Broken arch is awesome. Live auction is unresponsive and shipping awful.
William J.Swansea, SC
Aug 10, 2026
BruceWest Bend, WI
Aug 8, 2026
Bid with confidence! 100 % accurate on description,
Highly Recommend! Communication after auction concerning shipping was very good! AAA + + + Thanks for a good experience.
MarkDimondale, MI
Aug 7, 2026
MichaelPalm Coast, FL
Jul 13, 2026
CarrieForest City, NC
Jul 13, 2026
Thier auctions contain very good quality merchandise.
Always offer quality merchandise with notes identifying any flaws. The staff is friendly and very helpful during pick-up. Any discrepancy in details in items are corrected immediately and refunds are processed quickly.
EdAsheville, NC
Jul 13, 2026
StevenEwing, NJ
Jul 2, 2026
ScottKokomo, IN
Jun 11, 2026
ElizabethTryon, NC
Jun 8, 2026
StevenSumter, SC
Jun 8, 2026
Good auction experience
I had a good experience with Broken Arch Auction Gallery. The item I won was accurately advertised, the payment process and shipping worked well. I would bid with this auction house again.
TimMaumee, OH
Jun 8, 2026
TimothySalina, KS
May 1, 2026
WilPutnam Valley, NY
Apr 2, 2026
CharlizeConcord, MA
Mar 30, 2026
A very good experience
I had a very good experience with Broken Arch and will most likely purchase items from them again. Their packaging was great and their shipping was fast. Thank you Broken Arch.
DeanAsheville, NC
Mar 30, 2026
Great auctions
The items up for auction were very appealing, the bids are shown and they also show what the buyers fees make the price. Janna is a wonderful emissary for the business-she is nice and kind and does a very efficient job handling transactions and the listings!
FredAsheville, NC
Mar 30, 2026
Always Great!
We have utilized Broken Arch for many years and have never had an issue. Extremely nice and helpful folks. Fred, Asheville, NC
TeresaWeaverville, NC
Mar 30, 2026
WilliamRoan Mountain, TN
Mar 30, 2026
GregJefferson, MD
Mar 30, 2026
My first auction experience with Broken Arch Auction was a very positive one.
I won't hesitate to participate in another Broken Arch Auction. All the items I won were exactly as described, packed very well and shipped out promptly. Two thumbs up!
LOLBrevard, NC
Mar 2, 2026
MarkMooresville, NC
Jan 26, 2026
RalphFairview, NC
Jan 26, 2026
ElizabethHendersonville, NC
Jan 26, 2026
Broken Arch Auction Gallery NCFL#9399
Jan 26, 2026
We’re sorry for any inconvenience or frustration you experienced. Accurate descriptions and photography are a priority for us, and we consistently rank in the top 93 % for listing accuracy based on buyer feedback. We also offer in-person previews for furniture pieces, and given that you’re located approximately 30 minutes away, this option was available prior to purchase. Additionally, we were never contacted to discuss these concerns, or pursue a return or refund, which we are always open to reviewing on a case-by-case basis. We regret that your experience did not meet your expectations.
SteveMars Hill, NC
Jan 26, 2026
WilliamAsheville, NC
Jan 26, 2026
billyBurnsville, NC
Jan 26, 2026
SusanChesterfield, MO
Jan 6, 2026
DavidBristol, VA
Dec 15, 2025
IsaacMinnetonka, MN
Dec 15, 2025
RobertNew York, NY
Nov 17, 2025
RoseAsheville, NC
Oct 25, 2025
Always a pleasant experience
I have been buying from Broken Arch for over 12 years and have never been disappointed. The many items I have purchased over the years have always been true to their description …. and all the people who work there strive to be helpful however needed. Definitely 5 Stars all around!!
ElizabethDania Beach, FL
Sep 30, 2025
PatriciaWilmington, NC
Sep 14, 2025
Another excellent auction experience!
Items are as described. Staff are always pleasant and helpful. I'll be shopping with Broken Arch again.
ChristopherSan Diego, CA
Aug 18, 2025
ElizabethDania Beach, FL
Aug 7, 2025
A lovely grouping of wonderful items... thanks so much!!!
Terrific auction house... bid with confidence!!!
ChristinaCollinsville, IL
Aug 4, 2025
Good company all around
I love this auction house. All of the employees are great, they take care of my fragile purchases and they are very kind to deal with. They deserve 5 stars from me
RoseAsheville, NC
Jul 22, 2025
JamesGoochland, VA
Jul 21, 2025
JenniferTryon, NC
Jun 24, 2025
Very pleased!
Very easy transaction and very pleasant and helpful employees to help with pickup.
MargaretFlorence, SC
Jun 23, 2025
LeahPreston, MD
May 14, 2025
Broken Arch is a Professional Auction House, Shipper Not Recommended
I was recommended by Broken Arch (BA) to contact Postage Express (PE) after I paid my invoice. The shipper responded w/a quote, & would be picking up my item the same week. I waited & did not hear back from the shipper. BA contacted me to let me know my item was just picked up which was the following week. I was curious to know how the shipper could give me a quote when they never had the item to begin with. I was told by the shipper, Kim@ Postal Express, it's from the (auction listing) measurements, & PE estimated it would be 20 lbs to ship. I was told over the phone, shipping is on a first come, first serve basis & could take up to 6 weeks to ship. PE said the 6 wk time frame was in my invoice from BA. I told PE, a 6 wk wait was not stated in my BA invoice. I was also told by Kim at PE, they did not know when my item would ship because they are working w/4 other auction houses. I told them this is unacceptable. PE told me if I did not like it, they could return the item back to BA, & did not know how my item would be shipped because they are the only shipper, BA deals with. Immediately after my phone conversation, I contacted, BA and the auctioneer, Travis told me to give him a call. He was kind & thoughtful to my situation. He told me that was not true as far as PE being the only shipper they deal with. Travis assured me with an apology, he would take care of it, & not to worry. Well, he defiantly took care it. PE shipping my item a few days later. The only way I knew the item was shipped, is finding the charge from my bank account. I still had to reach out to ask for a tracking number. PE responded quickly, but never apologized. What makes me upset the most about this experience is how the shipper tried to blame the auction house for any fault they caused. The weight was 5 lbs, not 20 as originally quoted. The auctioneer is as professional as they come. He is a proud business owner who cares. Wish I could say the same for the 3rd party shipper, Postal Express.
ZachPittsbugh, PA
May 13, 2025
SherrySan Angelo, TX
Apr 24, 2025
CathyLiberty, NC
Mar 18, 2025
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