Bidder Reviews for Black Hawk Estate Sales (3)

misrepresented items

The queen solid cherry headboard I purchased is as lovely in person as it was in the listing (which has not always been my experience when shopping online). The seller’s pictures delineated the headboard’s wonderful condition as well as its few minor flaws clearly. We did have many issues with LiveAuction’s payment system hence the low score for the payment process. The seller, Lizzie, made many calls to LiveAuction to get the “bug in their system” resolved and my invoice’s status corrected in order for me to make timely payment. As you can imagine, this headboard was quite heavy and needed to travel through several states. I was reluctant to just ship it on just any carrier. However, before I had completed my shipping research, Lizzie reached out to me with a shipping offer that was quite reasonably priced and didn't require the added expense of insurance. She went above and beyond to send pictures of the headboard prior to shipping to confirm the headboard’s condition. Absolutely no one does this for their customers. The shipper also provided excellent service and literally hand delivered the item and placed it in my garage. Communication with Black Hawk Estate Sales and its shipper was excellent through-out the entire process. I would not hesitate to purchase from this seller again.