Bidder Reviews for Sapphire Auction Gallery (36)

This item was listed as a lithograph and in fact it was simply a digital image. Do NOT trust Sapphire Auction House

The auction house sold me a forgery. I sent three emails to see if the auction house had checked the painting I had bought. Zero response. I don't recommend.

GREAT CUSTOMER SERVICE.. 5 STAR.

Two cartons were delivered containing the lamp, one with the lamp shade and the other with the lamp base. When I unpacked the lamp base and stem, the base was dangling attached by the cables, from the stem of the lamp. There was no bubble wrap around the base nor carton nor wood to retain base in its upright position during shipping. Either the lamp was broken prior to shipping or during shipping it broke. Additionally, the mirrored panels on the stem were unglued showing a very amateurish attempt to restore the lamp. I wrote to the Auction House and sent photos inquiring how to proceed in this situation. While previously the Auction House returned my e-mails quickly, here they were silent, showing disinterest in trying to remedy the situation. I will NEVER buy anything from this House, again. BUYER BEWARE, as this type of unprofessional conduct just casts doubt on the veracity of this entire process. Very disappointing experience.

I couldn't be happier with the folks at Sapphire Auction Gallery.

GREAT AUCTION HOUSE

Everything went like clockwork. Perfect. I bid. I won. They billed me and included very fair shipping rate. I paid. I received my pieces a week later. Highly recommend Sapphire Auction House.

No problems at all with the auction but the follow-up could have been better. I was billed a second time after I had already paid-always an annoyance-and the house did not respond to an email asking if they had received my payment. Then the photograph was mailed with no notice that it had been mailed and no tracking number. Mail theft from front porches being what it is today, I felt lucky when I found the package lying by my door, even though I wasn't expecting it. FedEx didn't send notice either.

I received this item in Canada very quickly and well packaged and even they included a frame I like, highly recommend them!

Sapphire Auction Gallery is honest (items as described), organized, with prompt delivery in impeccable packaging. I purchased 2 art prints and I wish others would rise to SAG's superior standards. Highly recommended! Thank you!

This was a very easy and fast transaction. Item arrived as described. Everything handled very smoothly start to finish. Thank you. It was a pleasure.

Seamless and Easy!!

Print arrived in excellent condition-I appreciate the opportunity to participate in your auction and acquire the signed artwork-thank you

Perfect transaction from start to finish.

It was a pleasure dealing with you.

Wonderful experience all around. Honest, courteous, very responsive. I would stack them up with any Auction house I have dealt with, and I have dealt with a lot of them. William . Nice Job! Keep it up.

Easy no hassle experience, with fast invoice and shipping. Other auction houses should see how seamless the process can be conducted.

Pre-submitting maximum bids did not work as I expected. It may be better to bid live. The auction house was easy to work with. Cristina was very helpful in resolving my concerns regarding the prints.

Great auction website

I should have known not to buy something that stated the wrong size of the print at other museums, galleries and collections. This was a fake print and on a hard piece of poster board! The sad thing is that I communicated with the Gallery and they did not respond to my question and concern. They sent it out right away as if to avoid any confrontation. Oh well, learned my lesson with this Auction Gallery. Never again.

Perfect item, easy transaction, fast shipping-many thanks!

Excellent work of art in a timely manner. Great packing and securing of item. Also, fabulous communication, which is so appreciated.

Auction house was a delight to acquire items for auction, payment and shipping was a breeze. Items were well packed and exactly as described.