Bidder Reviews for Westport Auction (1,317)

item were exactly as described

I have been searching websites for a year to find this quality. I am thankful to Westport Auction for making this purchase possible.

I still have yet to receive item

If you can obtain the auction house to pack and ship your purchases, please do. The quality was 2nd to none.

After traveling four hours to pick up my items, I was told that this auction house had a policy of not helping customers load items, and that it was "in the contract" so I should have brought help. I was ALONE. The receptionist told me a worker could help, but the "boss woman" said "He is my worker cannot help you now because he is working with me" and made him put the item down (an upholstered lounge chair). I'm 75 years old and found her antics pretty hard to believe. I told the woman/owner that because of her unwillingness to help, I would not be consigning a Nakashima sideboard that I had brought with me to show them. She replied that she didn't care, and I should leave "her" auction house. She then told the worker to not help me at all and that he should leave the item he had been helping with in the entrance of the auction house. More words were exchanged, and I told the worker I would give him a tip anyway, just for having to work there. She said "Don't you dare give him a tip"... I just shrugged. Having had this experience, I would certainly NOT RECOMMEND doing business with this company. Although their reason for not assisting me was that they don't help load "for insurance purposes", I have talked to several other auctioneer friends of mine since your encounter, and the prevailing feeling is that they would rather avoid claims of someone getting hurt while trying to remove items from the floor of their auction house. They pay for their workers to assist loading items not only to ASSIST CUSTOMERS, BUT ALSO TO HELP PREVENT INADVERTANT DAMAGE TO OTHER ITEMS AS THINGS ARE BEING MOVED OFF THE AUCTION FLOOR. Well run auction houses maintain a crew to help customers, particularly with large items so as to prevent accidents.... too bad that is not the case with these people.

Easy Bid, Easy Pickup. A + + +

No

I won an item shipped in a box approx 14” x12” x10” weighing about 5 lbs. The shipping invoice was $65 for non expedited service. I contacted someone who told me that was in fact the price. I calculated shipping using the same criteria and came up with under $14. I suppose I should have requested a quote but this is still beyond reasonable. I won’t be bidding here in the future unless I get a reasonable quote prior to the auction.

Seamless process and the quality of the item is exactly as described. We will be keeping an eye out on upcoming auctions for sure!

These are truly spectacular pieces love all of them wish I got the other two but so happy with the auction the pieces the service the care.

Another good purchase and experience.

everything about the auction process is great, but shipping is ridiculous!

They are just really good at follow through after the auction ends-invoicing for shipping, packing items very very carefully and providing a tracking number.

Every single person I have spoken with has been friendly, supportive and most importantly, helpful. I have saved Westport Auction so I get an e-mail every time they have an auction. I have let a few friends know they are great to deal with.

Quality people with excellent choices-all professionally managed

Excellent customer service and quality items

I had a few conversations with Westport and they were patient and kind and very helpful when I went to pick up!!

If you buy a wall unit you may be required to remove it from their wall. Buyers ask before you buy. Disclosure may be limited.

I buy for myself and a few friends even though I'm a small customer, they are always happy to talk to me and they make arranging pickups very easy.

Westport is a class act and a pleasure to deal with! I will continue to bid on their items.

It was nice that they offered in house shipping