Bidder Reviews for Treasure Trove Auctions (26)

Hello Mr. B, Thank you again for participating in our auction. We did speak directly regarding this, and I want to reiterate here for clarity that the additional charges you’re referencing, specifically the online payment fees, are set and collected by the LiveAuctioneers platform, not by us directly. These fees are disclosed through the bidding process, but I completely understand how they can add up. As discussed, we strongly encourage our bidders to reach out to us directly for payment whenever possible. We routinely facilitate alternative payment methods that help reduce or eliminate those additional platform fees and keep overall costs as low as possible. I was a bit surprised to see the review after our conversation, but I’m glad to hear you received your piece from the sale, it was a great item. We appreciate your business and hope to see you again in a future auction. Best regards, Treasure Trove Auctions

Hello A. R., We take customer service very seriously, and after thoroughly reviewing our communication channels (phone, email, and website contact forms), we have found no record of any inquiries from you. Our phone lines and email systems are fully operational and actively monitored daily. Our Operations Manager proactively reached out after seeing this review in an effort to assist, despite receiving no prior communication. We encourage any future contact to be made directly through our verified channels, all of which are clearly listed and actively monitored.. Thank you for your feedback.