Bidder Reviews for Capo Auction (194)

The very best... friendly and helpful. Great to do business with.

I had a low cost item ($62 total) with Capo's referral to a single shipper whose charge for shipping came to $40! Granted it was a small glass vase; however, I feel this was a bit high with no choices.

I won an item and was never contacted or sent any invoice. When I called I would get an answering machine. Seems to me like this auction house has gone down in customer service in the past year.

You need more than one small package shipper!

they were perfect from beginning to end and I've bought a number of items from them, all smooth transactions.

The auction house gave a list of shippers. Three of them told me they were too busy. One didn ‚ Ä ô t know where Capo was located. I had to finally had to call the last shipper twice after I had emailed them. HECTIC!

Have had a great working relationship as a dealer with this auction co

Did not respond to numerous emails sent. I had to phone a few times to get feedback to my emails and provide payment information, I am an international client and they kept me on hold. The staff and auction house seemed very disorganized. I arranged my own shipping through UPS.

Item I bought was restored and this was not said in the listing. I sent several mails to the auction house and never got an answer!

Always great service.

Although we did not ask for a condition report, which was our fault, the photo of the bed we purchased was very misleading. No damage could be seen at all, and even though one of the legs was detached when we picked it up, the bed must have just been propped up on it for the photo. Would not bid with them again.

Never an issue with this auction house. I wish I could say that for other auction houses on your site.

I bid online and was told I won the lot. When I went to pick it up they told me someone else won the lot.

Better than most..... not what it should be but OK

Each time I've requested information on a lot item I've found the staff to be highly professional as well as helpful.

We have enjoyed bidding on Capo through LiveAuctioneers for years. On one occasion, there was a lapse from an on-line bid during a lot change, which awarded me an unwanted sale. The people at Capo were very professional by understanding and making it right by providing us with a full credit.

Photos and descriptions DON'T isolate issues with items [ as has been my experience on more than one occasion ]-when pointed out, the staff has been nice about it, however.

Would like the condition report to be with the description

Capo is an excellent auction house. I will be buying from them again. Previously, I did not know about this auction house, and I only bought at Doyle New York.

I will avoid them in the future.

Not sure if it's "New York attitude," or what, but Bea Bishunnath, the biller, can seem very rude on the phone. I've spent thousands at this auction house, but her demeanour can be very abrupt and off-putting. When you're trying to arrange payment/give money to someone, it's nice when they can be a little gracious. I felt like I was in trouble-yet I have always paid promptly and in full. A very off-putting person to have in customer service.

rude help

They dismissed my bid arbitrarily and without excuse on another item that had no reserve on it

Descriptions were minimal and I knew that, but a book described as "first edition" with nothing more should be the first printing, not a later printing. And forcing buyers to rely on outside shipping services puts a buyer in the very uncomfortable position of being charged far more than expected for shipping, or taking a big loss if the shipper proves unreliable.

They are always very helpful and courteous.

Very helpful, gracious people. I would definitely bid at Capo again.

The often do not describe or show in the photos obvious damage to the items up for auction. It makes me very wary about bidding if I cannot make it to the house to preview the items.

You should really try working with them...... it's unbelievable. 25 percent premium no descriptions no photos your support of them is more a comment on your want of revenue than pursuit of standards.