Bidder Reviews for Pasarel (163)

A professional Seller who takes care of their customers. High quality Hand Chased Plate in Silver is amazing!

My first time to buy froths auctioneering platform. First Class service, lots received were well wrapped, communication over and above the call of duty.

Excellent communication with lightning fast delivery.

Item exactly as represented. Completely seamless international shipping with care.

I won an item for usd1300 + 260 (buyer premium) and made payment promptly. https://www.liveauctioneers.com/item/********** 7_complete-torah-scroll-on-gevil-balkan-region-circa. Due to problems with local Customs to import the item which I was unwilling to take the risk, I had it reconsigned in the next Pasarel auction. I had specifically asked to list it for usd1500 so my loss could be minimized because I was told I would be charged a seller premium of 15 %, the latter I agreed. However, the item was put up for sale at usd1000 without my prior knowledge and agreement. https://www.liveauctioneers.com/item/********** 3_complete-torah-scroll-on-gevil-balkan-region-circa. I was not informed the item had been listed and only found it out after the auction ended. I was shocked it was sold for only usd1000, resulting me having to bear a substantial loss of usd700 + as I had bought it for $1560 and would only get $850 from this sales as I needed to pay $150 (15 %) seller premium. Pasarel never apologized for their mistake, they were not accountable and never offered any compensation. I would be happy and would have let the matter off if they would simply made it up by just waiving the seller premium but nothing apologetic from them. They were not responsive to whatsapp and text messages. Even to get the usd850 payment took four months, with them giving excuses of Covid lock-downs in Israel (but wasn't online payments unaffected?). Finally I received the payment over Paypal and I had the fees to add up to my usd700 + loss. Over the years, I have had experience with over 20 auctioneers around the world (most my purchases from Liveauctioneers), I can say this is the worst experience I have ever come across. They need to improve their responsiveness and accountability.

The photographs we bought were in extremely poor condition. Not at all was stated in the description. Minor flaws were major. When contacted, the auction house was non responsive. After several attempts to resolve this including photographic documentation the auction house still ignores the problem.

I have purchased from a lot of different auction houses fromliveauctioneers.com and Paserel has been one of my favorites. They have a wide variety of items that I am looking for and they are very easy to deal with. Payment, shipping and customer service are tops in my book and they do all professionally into my satisfaction each time. Looking forward to their next auction and adding to my collection, John E

Very honest seller. I highly recommend Pasarel.

I won # 0197 in their December, 2020 auction which was described as an antique Tibetan object with a ‘ red coral ’ inset. However on receiving it, it was a fake coral and the object was clearly not an antique. I asked for a full refund immediately but Pasarel only refunded one third of the total cost. So I’m stuck with a fake antique item with a plastic ‘ coral ’, auctioned by a company calling itself an antiques and jewelry dealer!

Very serious auction house, highly recommended

Great communication, did a great job w/shipping and packing a relatively fragile item. Really good seller, highly recommended.

This transaction was so easy and fast, I couldn’t believe it. Congratulations Pasarel for the awesome service.

My lamp arrived broken and when I contacted Pasarel about shipping insurance, they told me that insurance was my responsibility and that I should have requested it. However, they shipped the item to me (it's not like i had to contact a third party shipper to send my item, they offer in house shipping) and sent me invoice for item plus shipping and they should have pointed out that no insurance was included but that I could add it. I would have gladly paid more for insurance on top of shipping cost as I knew this item was somewhat fragile and I would have wanted the extra protection. It will likely cost me around $300 to repair this lamp base. Insurance would have only cost me a small fraction of that. Obviously miscommunication happened but I feel they should have made it clear that shipping did not include insurance. I hope that when they read this, they will rectify that for future sales so other people don't have to go through this frustration and disappointment.

Excellent across the board

Lot as described. Great communication. Fast shipping. Extremely smooth transaction. I would have no hesitation to bid on or purchase a lot from Pasarel, in the future.

1st. They ship from Israel-disregard the reference to Illinois on the platform. The house claims the issue is with the live auctioneers platform, perhaps. They could correct this in the area the house has for description information. They do not-disingenuous of the house-and High shipping costs due to the houses misrepresentation of their location. Ship to US very expensive. 2. Stand aka items displayed and bid upon not shipped. After more than 5-7 email back and forth, still no stand as displayed/described during bid. Delay, Avoid, Deflect. The shipping ID is to a UK shipping company that has no record of the ID provided. 3. Be prepared to lose your purchase price-and you've managed your expectations of this houses ability to run an operation. Approx $600.00 spend-missing purchased part of winning bid-frankly my time spent at my rate is worth more. Unenjoyable. I would prefer to present to my credit card and the platform as misrepresentation by the house and return the item. The house has communicated, shipping may have been delayed due to the coronavirus epidemic-too many issues to be coincidence. I would not recommend this house in any way shape or form. I hope to update this message should the missing component arrive.

So happy with the piece I purchased. They made the transaction seamless, offering in-house and saving me back and forth emails with overpriced outside shippers. Other auction houses should take note, this is customer service and greatly appreciated. Cheers!

with description of product as well as SUPER FAST shipping! Love my purchase and will do it again.

Pasarel was very timely in getting my lot to me from Israel in a timely and efficient fashion.

Team worked well with me o questions I had on this.

Was surprising pleased at how quickly the shipment arrived from Israel. Had originally been concerned about the distance and condition... but Pasarel took care of everything beautifully.

I was a little hesitant to bid outside of the US during a time when international commerce (covid-19 lockdowns) felt a little uncertain. Pasarel were helpful and prompt 100 %. Even though it came from Netanya, Israel to Milwaukee, Wi, I feel like it arrived faster than anything I ordered from within the US. Great!

Very fast shipping, perfect cooperation

Super easy, very fast transaction. Reasonable in house shipping and they take PayPal. Thank you.