Bidder Reviews for Federal Assets Auctioneers (399)

This auction house is wonderful … and fast!

Very nice auction. Quick and easy to bid. I will watch their auctions again.

well packed, correctly marked for custom clarification-and already framed! What else do we need more?

From start to finish was an amazing experience. The website was easy to work and the sellers are awesome. I have nothing but positive things to say about anyone I have dealt with. My earrings were perfect and exactly as described! Super fast and secure payment and shipping! I will definitely buy again!

Long wait and costed me alot extra for shipping and on top of the item. Yeah I know... read before you buy. But I do love the item

First class auction house,.

Great Customer Service!

I got a string of pearl from the platform. However, I found out that the product did not match the description of sellers certification. Most of the pearls were heavily spotted while the description claimed them to be lightly blemished. When I asked for a refund, the solutions offered to me were not satisfactory, either charging a hefty premium on the refund or the service team were just extremely slow in terms of communication. I wanted to send pictures to the platform to inform them how bad the product was (The difference on quality was extremely clear). However, the platform demanded me to ship back the product for a “third party valuation” conducted by one of theirs. Due to the lack of credibility, I did not feel comfortable shipping back the product without a refund first. Or alternatively, I asked if it is okay to ship the product to an actual third party GIA office for a third party valuation, and there were no response afterwards. The matter has yet to be solved and I’be asked my bank to deal with the matter. The platform should re-evaluate their so called protocol. When the product is clearly mismatching, don’t charge a hefty fee on the refund or at least listen to the customers ’ concern before asking them to ship back the product without a initial refund. I’ve had experience elsewhere where I shipped back the product and the recipient never refunded me afterwards. I am deeply disappointed on how this case was handled.

Quality, Accurate, Quick delivery

The product was not as described. I reached out to Federal Assets Auctioneers and they did not respond. I felt I overpaid for a glorified poster.

I don’t believe it’s the company, as they’re usually a middle person for estates or consignments and so on, but definitely don’t let other bidders coax you into getting something unless you’re fine with something that might be valued closer to what you pay than it’s estimated value.

Honest, good quality product, fairly fast shipping.

ACTUAL ITEM DOES NOT MATCH LISTING PHOTO.. C OF A IS WORTHLESS, HAS NO RECOURSE TO ARTIST, CHAIN OF PROVENANCE BACK TO ARTIST UNPROVEN. COMPLETELY MISLEADING ITEM LISTING. WOULD NEVER DO BUSINESS WITH FAA.

As they sent the item with SUCH A POOR description such as "Art" and not the actual description they used for the auction that was Fine Art Print on Photo paper, I had to pay a 200 $fee for their mistake. When asked for help with changing the description or talking to UPS they did only to sent me an email telling me they will charge me another fee if I ´ m not receiving the package today. I ´ m not goint to bid on their items again and STRONGLY suggest you dont do it AND if you do PLEASE ASK THEM TO SEND YOU THE INVOICE THEY WILL USE FOR THE PACKAGE SERVICE, I did and never receive it but if you manage to get it it could save you money.

I found them excellent to work with! Thrilled with what I purchased. Would definitely buy from them again!

A + + + + + + + + As described! Fast delivery.

The watch I received is beautiful. Company is very easy to deal with.

Could not be any happier with my purchase from your Auction House. Always satisfied with my purchases.

I'm very happy with the service I received from Federal Asset Auctioneers.

I received excellent customer service when I called to ask about my items. I will buy from FAA again soon!