Bidder Reviews for ThousandPlanet (219)

Dear Valued Bidder, Thank you for your feedback, and we are truly sorry to hear about the delay you experienced. We would like to clarify that your parcel was dispatched promptly as soon as payment was received. The shipping method selected was standard registered post, which unfortunately does not provide live tracking updates once it leaves the origin country. In the current global postal environment, standard international mail can take 3-4 weeks to arrive, and occasional tracking gaps are common due to USPS and international postal handling times. For future orders, we highly recommend using DHL Express, which delivers within 4-5 business days and offers full real-time tracking for a more reliable experience. We apologize for any frustration caused and welcome you to contact us directly anytime if you need assistance. We always aim to help and ensure our bidders receive their items safely. Thank you for your understanding. ThousandPlanet Auction House

Regarding your concern about authenticity, we want to assure you that all pieces offered in our auctions are sourced, reviewed, and described by our specialist team with care. Every item is sold as described in the listing, and we always aim for accuracy and transparency. As for including printed descriptions in the shipment, we appreciate your suggestion. We currently do not place printed catalog descriptions inside parcels to keep shipping costs low and avoid additional handling risks, but your comment is very helpful. We will explore adding optional printed descriptions or providing an easier way for bidders to download them directly. Thank you again for your kind words about our storytelling and responsiveness. We truly appreciate your support and hope to serve you again in future auctions. Warm regards, ThousandPlanet Auction House

We apologize again for the packaging error involving one of your lots. Although rare, such mistakes can happen due to similar lot numbers, and we are grateful for your understanding. We are committed to correcting the issue promptly to ensure you receive the correct item. Thank you for recognizing our efforts and reliability. We greatly appreciate your trust, and we look forward to providing you with an even smoother experience in future auctions. Warm regards, ThousandPlanet Auction House

Thank you for taking the time to share your feedback. We are glad to hear you are generally pleased with your experience, and we appreciate your thoughts regarding authenticity and vetting procedures. We would like to clarify that in our auction listings, we do not state that Certificates of Authenticity (COA) or formal provenance documents are included. Items without COA are offered at lower starting prices, and all bidders are encouraged to review the descriptions carefully before placing bids. We aim to describe each item as accurately as possible, and all lots are sold strictly as presented in the listing. We appreciate your understanding, and your comments will be taken into consideration as we continue improving our service. Thank you again for your participation and support. Warm regards, ThousandPlanet Auction House

We respectfully disagree with this feedback. All items are sold as-is, with detailed descriptions including weight and dimensions listed in each catalog entry. We do not advertise turquoise or other materials as “natural” or “gem-certified” without testing, and no claim of mine origin or authenticity was made. Auction estimates are guidelines only; final prices are determined by open bidding. We encourage all bidders to carefully read listings and request clarification before bidding. We stand by the fairness of our descriptions and the transparency of the auction process.