Bidder Reviews for Heart Felt Antiques & Auction Service, LLC (107)

Thank you Jonathan! We appreciate your business and look forward to working with you again!

Thank you Vaughn! We appreciate your business and look forward to working with you again!

Thank you Ron! We appreciate your positive words and we look forward to doing business with you again. Have a great/Peaceful day! Brian & Krista

One of those customers that think that they are the only person that purchased at our Auction?? We had 137 invoices/customers to satisfy, not just you Richard? We state in our "terms & Conditions" to allow up to 3 to 5 weeks to receive your items, as we have only 1 person that does our packaging and he works a full time job. Richard is the type of buyer that ruins "in-house" shipping for everyone else. We also state that if you are in a hurry, communicate with us and we will take your items to the UPS Store, which is what we ended up doing with his items, due to his unfriendly and hateful attitude. It is customers like Richard that are causing several Auction Houses to not offer in-house shipping. Unfortunately for him, we have been getting in numerous items that are in his "wheel house", for our next online Auction, which he will not be allowed to bid on. We are a small business and we work hard to offer quality items and we do the best we can, in regards to shipping. We are very friendly... if you read the numerous "5" star ratings, I think you will get the true 'picture' of us. Thank you to all of our friendly and patient customers who take the time to read our terms and conditions, which we adhere to... we appreciate you!

It never fails that Auction Houses get a negative review from someone who isn't sure how the online bidding works and that Auction houses also use multiple online bidding platforms, as well as 'in-house' bidders, as we do. Also those that have bidder remorse? We're also not sure if the buyer is writing to the correct Auction House, as this buyer purchased 5 lots from us and we have not received any correspondence from him (phone calls or emails) and have no idea what lot he is speaking of??? If you say that you made phone calls to "customer service", then you were attempting to contact Liveauctioneers, and not our company. We pride ourselves on being honest and forthright, treating people with respect and try to satisfy our customers to the best of our ability. If anyone ever has an issue with us, we welcome them to contact us, so that we can assist. If you had an issue, we wish that you would have reached out to us, instead of trying to hurt our reputation with your anger and incorrect information? As well, if anyone wants to see how the bidding progressed, we are provided real time bidding on all items, which we would be happy to share. We also had internet issues with both of our online bidding platforms, throughout the Auction. Due to these issues, and the time lapse that take place when entering online bids, Auction Houses reserve the right to 'reopen' items, if they feel there was an issue with receiving online bids made during the bidding process. We're sure that you would be upset if you attempted to bid, and your bid wasn't accepted, missing out on something that you really wanted? We were planning on handling the shipping of your items in-house, but, due to your irrational behavior, we will drop your items off at a UPS Store. We can't take the risk of you saying the items didn't arrive, or arrived damaged, or not as described. Once we drop your items off at the UPS Store, we will email you the store information, and you will deal directly with them.