Bidder Reviews for Stephenson's Auction (373)

Shipping costs were double the cost of the actual items!

Auction house is great. They always do a fine job with pictures & description. The new Live Auctioneers shipping is horrible. Takes forever & is 2-3x the cost of just using UPS. 2 necklaces & a spoon with only $350 in value cost $80 to ship & took 3 weeks to receive. Use different shipping service!!

The worst auction experience!! I won 5 items, paid immediately, and scheduled a pickup. Arrived on time at a building with no signage, but the people there had no idea of what I was there for. I was told they do not work for the auction company, but would do me a favor by helping me find my items (if I happened to know the item numbers). I was taken to the back of a dark and freezing warehouse (literally temperatures in the teens with garage doors open), where I was encouraged to rifle through random items, which had been won by other auction participants, to try and find my own purchases. The 14k gold jewelry I purchased was not there, so they had to call someone who actually worked for the auction house. I was told to wait for 15 minutes for someone to come and open the safe. So I waited, much longer than 15 minutes, and finally got my things after about an hour of wasted time and effort. I was fortunate that I got my items, but I will NEVER purchase here again and would caution anyone else to do so!

Two lovely trivets... the auction experience could not have been better!!!

I had a great experience with multiple items that I won. Accurate pictures and descriptions.

Top notch local auction house. Two thumbs 👍 👍 Cindy and staff

5 STAR + + + + + + + + +

Follow through and delivery spot on. I'll be back to this one. Very satisfied with quality of items, all as described and fast and fair shipping cost.

Great auction house!

The overall experience was outstanding. Everything was executed in a timely manner. I look forward to their next auction.

Buyer beware. This was not an in-house shipping auction which means the winner/buyer must contact an outside shipper for an estimate of packing and shipping costs. I won an item for $15 and the estimate for shipping was $90-95.00. I contacted them to ask about shipping and got no reply. I sought the shipping estimate on my own and since the shipping cost far exceeded the value of the paid for items, I surrendered claim to items and allowed them to dispose of them. They confirmed this by email, then a week later called a left a message to inquire if was going to arrange for shipping. Clearly they have poor internal communication. User beware of auctions without in-house shipping unless you are willing to pay extreme pickup, packing and shipping charges.

Fast shipping

I bought a large rug at Stephenson's and I dithered a bit deciding on the best-and cheapest-shipping method. By email and on the phone they were SO helpful. I felt bad about using up so much of their time but they didn't seem to mind in the least. VERY pro-active and easy to deal with. Two thumbs way up!

I've purchased items at their auctions a couple of times. It's a good place. They are very helpful in all ways. My items were ready for me when I came to pick them up. They called me in advance to confirm when I planned to come. Very efficient. A friendly place.

Would bid in their auction anytime.

They were professional in all respects-they knew their stuff, were available, friendly, and prompt.

Love to work with this local auction house. Very nice people & accommodating with pickups. A +

I bid on and win a lot of auctions on liveauctioneers, but this was my first time bidding on Stephenson’s auctions. I am very pleased with my auction wins. They were as described and met or exceeded my expectations. I will definitely be back! Highly recommend this auction house!

An outstanding auction house that has impeccable taste and the finest service.

I picked this up in person and they were super lovely. Thank you so much!

Easy to deal with. Prompt friendly service.

A + + + + + + + +

A + + + + + + + + + + + +

A pleasure

A pleasure to deal with. Will be looking to deal with again

From the very beginning, Stephenson's Auction has been Great. Email correspondence with them had immediate responses and they answered all of my questions/concerns. Shipping was quick and the packaging was performed very carefully so the firearms were received by my FFL dealer without damage. I will not hesitate to bid with them again in the future. They are Professional and act as such. Bid with confidence.

Stephenson's Auction was great but third party shipment cost was high; a UPS store estimated $525 and the store I choose charged me $293 and the box they sent was poorly packed

Great auction house

Great dolls! Good descriptions. Fast delivery.

Very helpful people to work with. If they have to they will call you or email you on any questions. They are a great group to deal and work with. Thank you Larry.

Fast shipping, item as described.