Bidder Reviews for Bonhams (215)

My experience with Bonhams is: No customer engagement Discourteous engagement A complete lack of customer service Attempting extortion Rudeness Incredibly frustrating This auction house is to be avoided T all costs

Bonhams is a huge auction house. I was approved to bid through LiveAuctioneers. I asked questions, no response. Could not pay through LA. Was not approved to bid at Bonhams on their website, so I had to fill out information and provide payment info on their website after I won my item on LA. They didn't accept payment through LA. Would not accept credit card or personal check for payment for 1st time buyer. Had to get Bank check or do wire transfer. Shipping I felt was expensive and the recommended UPS was unresponsive. Bonhams is worldwide and all in all a great company. People I spoke with over the phone were always pleasant and helpful. The experience trying to buy one piece of art was frustrating for me. I think they deal mostly with art dealers, which I am not. I will take some responsibility for not following through filling out all the questions on their website, but when I got approved on LA, I thought I was good to go. Maybe, it might be easier the second go round, but I doubt if there will be one for me.

Poor communication, note respecting engagements, unfair dispute open never closed despite payment maid and all requests fulfilled.

Perfect accessory. Beautiful condition. Very happy.

It took almost a week to get photos of the interior, after repeated requests. When the truck driver (who had an appointment) arrived to pick up the armoire, it had been loaded onto another truck to be taken to a warehouse. Then someone at Bonhams claimed that the armoire hadn't been paid for (which it had 2 days prior). Then they tried to charge a fee for taking it to the warehouse where it wasn't supposed to go in the first place! It's hard to believe that Bonham's is an international auction house, they are so disorganized and badly managed!! I've had much better experiences with small auction houses.

In times of COVID they were totally unwilling to bend their payment and process rules dispute being willing to take credit cards for repeat customers. Their registration process has glitches in it and I spent well over 6 hours trying to pay for my items and get registered. I would not recommend them not worth the hassle I

this was my most disappointing experience of over 100 auctions in the last year. This company needs to work on some interior levels of management and dealing with customers..

Items arrived in a timely manor and the three heavy but fragile items arrived in good condition.

A Fine auction house should know what it's selling. Neither of the two Leica cameras purchased were functional although from the photos the cameras looked fine. You did not have to actually take pictures to note the defects in the shutter operations or the fact that one of the two cameras was totally useless.