Bidder Reviews for Langston Auction Gallery (435)

Friendly and helpful.... that sums it up

Always enjoy dealing with Tracy and the guys. Very professional.

You can bid with confidence with this terrific auction house...

On Sept. 4 th. I won lot 0282. A samovar and tilt kettle. It was hard to access the condition of the pieces with the pictures. So, I wrote prior to bidding and asked if there was any bad silver wear or copper coming through. I also asked what the condition of the inside was like, clean or dirty, any copper showing through, rust or pitting. They wrote back all was in good condition. They finally arrived today and boy was I misled. The samovar has large silver spots removed from the front. In fact, I removed their auction label and it took off a big spot of silver plate. The inside was filthy with rust. The tilt kettle had a monogram which did not show in the pictures as you did not take a picture of that side. Shame on them for providing false information to prospective bidders. I wrote to them about this situation so they would be aware I would be leaving a negative feedback and why. Would not buy from them again.

Never again. Paid a premium for a dining table that had the finish destroyed. The finish damage was severe and never disclosed in the lot description. The day the table arrived with the shipper I called them immediately and they refused to help. I had sent an email on a Sunday requesting detailed photos and condition report. They never answered me. The auction was the next Monday. They actually NEVER answered the email and their excuse was that the "terms and conditions" state they don't answer emails on the weekends, but what it omits it that they never answer emails sent on a weekend. I have purchased over 40K in furniture at auctions this year and deal with auction houses all over the US. This is by far the worst. They blamed me for the table finish being damaged and I don't mean a little. Several issues with the entire top, so buyer beware. Never Again.

I would use them again and recommend them to my family and friends.

One of the best auctions to be found, with helpful folks and smooth operations!

As always, I’m pleased with the quality of the service & goods I receive. Always an A + ranking in my book & highly recommend.

Langston is the best.

Super nice folks with wonderful items to win!!!

If you can’t pick up be ready to pay 200 % more on average shipping … crazy

I have been shopping with Langston for years now and have never had any problems!

Nice folks with desirable items.

Buy from Langston’s with confidence!

Such a beautiful and quality bronze, simply stunning in person. ALL aspects of the transaction with the auction house were superb. Prompt turnover of my item to 3rd party shipper after paying my invoice.. Unfortunately the UPS store recommended (Store 4108) poorly packed my item and it arrived broken at a crucial stress point and I am having to file a claim with UPS for damages. THIS IS NOT THE FAULT OF THE AUCTION HOUSE, I mention it so that you may use the information to select a different 3rd party shipper for fragile items, as this UPS store didn't seem to take too much care.

I love my item. It was very well packed. I would purchase from Langston Auction Gallery again.

Great items and an overall great experience

The description was accurate & the shipping process was painless. Will most definitely do business with them again!

When I received my invoice it included a pair of lamps for $300. Add the $75 and tax to that. I informed Langston auction that I did not bid on the lamps and there was a mistake. They informed me they were not responsible for my accidental bidding and charged my card. I had been warned by a local shop owner that they had issues with the auction house before but I didn't listen. Now I have $400 in a pair of lamps that are maybe worth $100. I do not understand what happened. They are rude and do not care about their customers.

Very pleased with this beautiful auction lot. All of these fragile items were carefully packed and arrived intact.

Great!!!

Excellent items and overall great experience

always a pleasure

Langston Auction Gallery has some nice items for bid and great deals.

Excellent service and great items

Perfect transaction and could not have been any better

Great transaction and a nice item

I got my stuff as it was in the pictures pretty quickly in the mail so no complaints here. 15 bucks for 150 + year old Wedgwood? Yes, plz!

Painfully slow fulfillment. Little to no communication on item status. Had to repeatedly follow up and still don't have my items after 3 weeks.