Bidder Reviews for Michaan's Auctions (506)

We are more than happy to take constructive criticism, but we will not stand to have a client act rude and berate our staff the way you did today. When you called, you were immediately rude and yelled at each employee you spoke with. We completely understand being upset with a change in shipping price, but the company you hired to ship your property is who you have the issue with not us. We did not change your shipping price, your shipping company did. Instead of waiting to hear from them, you chose to call up the auction house who did nothing wrong, and berate us for something that was completely out of our control. We are completely transparent in how our auctions work, and we clearly state in our Conditions of Sale that we do not have an in-house shipping department, and it is the buyers responsibility to arrange shipment of their items. We even sent a direct message to you after approving your registration that explicitly states this fact. You were very aware that we do not have a shipping department, but you chose to bid with our auction house anyway. I'm sorry you felt that you received terrible customer service, but I do not know anyone that would be spoken to the way you spoke to us today and be receptive to what you were saying. Being abrasive and rude is not the way to get across a suggestion. We wish you happy bidding with all the other auction houses as we will not be approving your registration in the future.