Bidder Reviews for Henry's Auktionshaus AG (199)
4.3 out of 5.0 Stars
1-50 of 199 Reviews
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LianaTorino, IT
Apr 05, 2024
richardPalm Desert, CA
Mar 03, 2024
Not the best overall! 3 rugs were OK.
Henry's failed to disclose the moth damage on the Russian Bukhara. Rated it 2 when it should have been a 3-4. Major loss of color. Packing in the box was very bad. They wanted to save tape and at least 2 ends of the box had no tape due to all the handling in shipment. Sent emails to Henry's with NO response!
TristanMinneapolis, MN
Feb 24, 2024
Accurate and Helpful Descriptions
My rug arrived as pictured and in excellent condition. The only bit of damage I could find was a bit of moth damage to the back totaling a square centimeter that didn't go through the surface. It was cleaner, softer, heavier, and more flexible than I expected. I found the estimates of age and provenance to be very accurate and among the best of the online sellers I've come across. Many sellers overestimate the age or, for example, carelessly refer to an Ahar rug, or even a Bakhtiari, as a Heriz. I didn't see any of that here. You can trust the descriptions. The quality of these rugs is consistently high. The numbered rating system for condition was very helpful. The shipping to the U. S. cost 97 Euros, which I thought was reasonable. My only complaints are that it took several emails to get permission to bid and that the only acceptable form of payment was a wire transfer. This involved a trip to the bank, talking to three people, being told I was a naive idiot for wiring money overseas and that I was probably being scammed, and paying $70 for that service. Wire transfers are just not common and convenient in the U. S.. Overall, I am very satisfied with it and I plan to buy more rugs from this seller, preferably without the wire transfer.
EmilConstanta, RO
Jan 05, 2024
MarkHong Kong, HK
Dec 26, 2023
AhmetHouston, TX
Nov 27, 2023
YasserAbha, SA
Nov 15, 2023
Maria AlessandraReggio Emilia, IT
Nov 14, 2023
giuseppeFirenze, IT
Nov 05, 2023
AhadNew Castle, DE
Nov 04, 2023
AhadNew Castle, DE
Oct 30, 2023
AhadNew Castle, DE
Oct 30, 2023
GhalebIrvine, CA
Oct 05, 2023
Great seller
The rug was more beautiful than the posted pictures. It is another lovely purchase from this seller, who I highly recommend. Thank you
siak chiewSarasota, FL
Oct 01, 2023
Henry's easy and straight forward handling of whole process is great. Highly recommend.
Henry's easy and straight forward handling of whole process is great. Highly recommend.
ErikHarlösa, SE
Sep 30, 2023
JeffStonington, ME
Jul 28, 2023
AbolfazlPadova, IT
Jul 28, 2023
GhalebIrvine, CA
Jul 22, 2023
Very professional auction house
This is my 3rd purchase form Henry's and I'm very happy and satisfied with dealing with them for their professionalism, accuracy in description and the swift response to any inquiry or question. I am sure it won't be the last purchase. Very glad to do business with you!
StaffordCamperdown, AU
Jun 29, 2023
Good experience overall
A good experience overall but some issues making payment, no bank was able to facilitate an account transfer despite having all the accurate information. Ended up using Paypal which, with fees, wiped out any VAT savings (as I am not in the EU). Once that was sorted shipping was fast and the lot arrived in good order and good time. Communication was clear and followed-up quickly. There is an opportunity for the auction house to include a little more detail in their listings, one of the pushers on the Seiko Moonphase required a little work to get going. If this was mentioned in the listing I would have likely been happy to purchase but would have been prepared to fix it. I will likely buy from Henry's again.
VieriMonteriggioni, IT
May 27, 2023
precise description-clear procedure-rapid shipping
Henry's Auktionhaus ALWAYS has exceptional rugs and other woven items for sale. In my experience it is the best of its kind. Always a pleasure to view the items for sale.
CharlieDixon, CA
May 27, 2023
GhalebIrvine, CA
May 24, 2023
I'm happy with dealing with them. More pictures would be very helpful to bidders
Good, trustworthy and professional auction with great customer service.
MohammadBeirute, LB
Mar 31, 2023
JayWinnipeg, CA
Jan 12, 2023
BruceLake Placid, FL
Jan 06, 2023
Don't take their written word that they accept Credit cards, they just want bank wire
Ask method of payment before bidding and understand all their fees if you are in another nation. Your fee to death with every known name fee
FabrizioBologna, IT
Dec 17, 2022
Very good overall experience
Items descriptions were very good; condition rating was very useful. The carpets are even better in my opinion. Helpful people and straightforward process to get the won lots. Very happy. Thank you
ArthurMount Pleasant, SC
Jul 09, 2022
PONGRACZTimi?oara, RO
Jun 26, 2022
FrederickWhispering Pines, NC
Mar 26, 2022
MassimoTorino, IT
Mar 03, 2022
PONGRACZTimi?oara, RO
Feb 26, 2022
BenAlexandria, VA
Jan 21, 2022
Still haven’t received items almost six weeks after bidding closed
It has been six weeks since bidding ended and I still have not received items. It took over 10 days to receive my invoice and my email questions were not quickly resolved.
MassimoMilano, IT
Dec 27, 2021
Experience and competence
I am very satisfied with the auctions I have attended. A great experience and I found care and attention in the description of the lots and for the photos proposed. Thank you Massimo
ColinKeswick, VA
Dec 01, 2021
Expert Handling-Germany to the USA-Very Satisfied
Excellent, professional and friendly service. I would highly recommend!
Nicole San Jose, CA
Oct 18, 2021
AkhilDurham, NC
Oct 02, 2021
They mailed items to the wrong address and then added insult to injury
I bought two carpets for about $5, 500. Henry's mailed the carpets to an old address of mine despite my having told them that I had moved. Afterwards, they emailed me and wrote, "I ´ m very sorry for these circumstances. I have not changed your delivery adress as you wished. I ´ m very very sorry about. [ sic ]" The solutions they offered was (1) I find a former neighbor to collect the package and send it to me (2) I call customs and have the package redirected to me. Considering that I am paying them money to mail me the items, this is an awful lot of work that I am doing on their behalf. Then I got a call from someone at Henry's asking me to set up an account with UPS and have the package intercepted and forwarded to me. As far as I could understand the German gentleman who called said that he himself did not have a company credit card and so I should use my credit card and then send Henry's the bill. It turned out that international packages could not be intercepted. (Something they should have found out before taking up my time.) I have now spent several hours dealing with Henry's mistake. I asked Henry's if they could reimburse me the 250 or so euros I had paid them for mailing me the carpets. They said no because they had already spent the money. (All these emails are occurring with non-native English speakers and so I might be missing nuances.) I was also told to relax. That I would eventually get my carpets. To me what would have been a fair solution to this situation is if Henry's admitted their mistake, immediately offered to reimburse me the shipping charge, and then not told me to "relax". Anyway, I feel like Henry's behaved in a very unprofessional manner.
ROLANDPont De L'arn, FR
Sep 24, 2021
DmitriWilmington, DE
Sep 24, 2021
RutaPanev?žys, LT
Aug 06, 2021
Professional packaging, excellent service, fast delivery.
Professional packaging, excellent service, fast delivery. Best reviews and recommendations. Thank you, you are unique.
RutaPanev?žys, LT
Jul 25, 2021
PieroRoma, IT
Jul 23, 2021
PatrickToms River, NJ
Jul 23, 2021
ROLANDPont De L'arn, FR
Jun 06, 2021
Jamais de probl è me
Je suis fid è le à Henry's pour la qualit é et l'accessibilit é des tapis propos é s. Une fois acquis, rapidit é de livraison.
DwayneOrange Park, FL
Jun 02, 2021
HowardToronto, CA
May 28, 2021
Always a pleasure
In my dealings with Henry's, they have always been accurate, professional, co-operative, and easy to deal with. The payment and delivery process has always been helpful, efficient, quick and straightforward.
AntonioNew York, NY
May 26, 2021
KatrinaHoboken, NJ
Apr 26, 2021
Excellent Auction House
Excellent quality rugs, honest and precise descriptions, very helpful and responsive. We have bought many rugs from Henry's Auctionshaus AG and I highly recommend it.
AlbertoCastelfranco Veneto, IT
Apr 23, 2021
AugustoCagliari, IT
Apr 23, 2021
AliWien, AT
Mar 27, 2021
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