Bidder Reviews for Freedom Auction Company (442)

Customer purchased a framed item with thin plate glass. Our invoice reflected that the item would be shipped outside of glass to preserve the integrity of the paper should the glass break. Customer paid the bill. Upon receiving the item, customer complained that they were expecting the framed piece intact. We reminded about the invoice notes. Customer requested that we send them the frame and matting which we did at our expense yet he leaves a 2 star review. Thank you.

Let’s get the facts straight. Customer assumes that coins were dumped into a box and shipped. In reality, capsule failure lead to the coins coming loose inside the box. Had this customer not berated us with vile insults, we might have been willing to compensate them for this tragic occurrence but instead, we have chosen to block this bidder from future auctions as their lack of respect is not appreciated. All this over a $30 purchase. If that customer had been a little more congenial, we would have had much more to say than “Oh Well”. Bid and buy with confidence as our 15 year record and 800 + auctions have happened by no accident. Thank you for the review.

We appreciate this review but it does not reflect the goings on. Our shipping clerks inadvertently mailed a similar item to the wrong customer. After receiving no response from the erroneous receiver, we refunded the buyer in full and let them keep the item. We made a mistake, admitted the fault and got a faulty review. Sorry for the mistake but it seldom happens.