Rich Penn Auctions, IA - Read over 381 Reviews from Customers
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Bidder Reviews for Rich Penn Auctions (381)

4.2 out of 5.0 Stars

1-50 of 381 Reviews

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Barry
Cypress, TX

Feb 14, 2024
Very Good Experience
Very pleased with this whole experience. Purchasing was easy and they shipped quickly. Would recommend them to buy from.
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LEE
Aylesbury, GB

Jan 11, 2024
Never respond to any messages, emails, calls, shipping requests. Inaccurate descriptions
Rich Penn Auctions are by far the worse Auction House I have ever dealt with. After spending over $2500 on three items that was taken immediately from my credit card I spent two weeks trying to get a response from them for shipping. Eventually they were shipped but that took further 5 weeks before being delivered. Upon receipt all three items were nothing like described, an original box turned out to be a poor hand made item, repairs undertaken poorly on items had not been described or shown. Item not working when stated otherwise. After many many messages, emails etc, NOT A SINGLE RESPONSE!!! Their website states the usual marketing wording such as, REPUTATION, INTEGRITY, EXPERTISE, SERVICE and RESULTS. The only result is one of total dissatisfaction and the lack of response to all requests is unbelievable poor customer service. I have been left substantially out of pocket for three items that were simply nothing like stated or shown. The fact that there have been absolutely no responses to any requests demonstrates a total lack of integrity. STAY WELL CLEAR!!!
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Kevin
Aurora, IL

Jan 09, 2024
Cut Cord to ship
I received the sign with the cord cut. The excuse was it did not work and they did not want someone to plug it in. Unbelievable!! They said they would buy a new cord. That's great it has to be disassembled to install a new cord which costs money. They have their money they are happy.
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Rich Penn AuctionsJan 10, 2024
Hi Kevin. Glad you got the sign working. You never did explain the problem. I do want to point out, that sign was described as not working. As we discussed, there was a short somewhere in it. We did not cut the cord. If you'll look at the image you sent taken by your carrier, the cord clearly shows stripped ends, NOT cut. The cord was removed from the switch. the switch was present in some of the online photos. That may have been the short. It would have been unsafe to leave that on and watch someone try to plug it in at the auction. About fixing it, you would NOT have had to disassemble the sign to see if it was a switch problem. And if it was, you could have put a new switch on in less than 10 minutes. And we agreed to pay for that. If it was something else, you would have had to take the sign apart anyway. Not sure what the problem was since it was described as not working. You should have known it was going to require some repair. Regardless... it was in excellent cosmetic condition and I'm sure you now have a beautiful revolving Clydesdale sign! Thanks for your participation Kevin. We hope to see you back again.
Breweriana Sign, Budweiser Clydesdales rotating lightup, Exc non-working cond, 16"H x 24"W.

Robert
Cold Spring, NY

Jan 07, 2024
A professional company
Every thing went smoothly:)
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Decorative Victorian Etching "The Guardian Daughter", published by Henry Graves London, in deeply

Alan
Rancho Palos Verdes, CA

Dec 18, 2023
GOOD TO WORK WITH
GOOD TO WORK WITH
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Mark
Commerce Township, MI

Dec 18, 2023

Gregory
Newark, DE

Dec 06, 2023
Total ignorance on payment policy and buyer premium.
Exaggerated item conditions reports. Misinformation is plentiful. Lousy communication, or no communication from auction house.
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Rob
East Amherst, NY

Dec 04, 2023
As pictured Great items
Great to deal with. Very happy with the items.
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Claude-Alain
Denges, CH

Dec 03, 2023

Gary
Norfolk, MA

Dec 02, 2023
GREAT AUCTION HOUSE
GREAT AUCTION HOUSE
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Laura
La Mesa, CA

Nov 30, 2023
Fast, efficient, quick and protective packing/shipping
Smooth transaction from start to finish. Received items quickly and packaged with care. 5 Star service. Many thanks
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DAVID
Canton, OH

Nov 27, 2023
Good Experience with Auction
Items were very well packaged and securely delivered.
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Jon
Cedar Falls, IA

Nov 26, 2023
Salesman's Sample Flexible Flyer Sled, "Airline Pursuit" on center slat & wings on handle, wood &

Chris
Albemarle, NC

Nov 26, 2023
Victorian Stained Glass Transom Window, leaded beveled glass w/central foliate design surrounded by

Oscar
Elgin, IL

Nov 26, 2023
Military Cartridge, M22 Drill, iron w/partial copper finish, VG cond, 23"L.

Mark
Gorham, ME

Nov 25, 2023
Top Notch Shipping
First time dealing with this auction house. Never have received a package where such care and pride were taken in making sure items were well protected during shipment. It was if I had packaged myself ….. even better! Took a bit longer than I’m used to but I’ll take time over sloppy packaging any day! Will not hesitate to bid with again in the future thanks much!
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steve
L'orignal, CA

Nov 25, 2023
Thank you
Great service!
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Jeffrey
Cadott, WI

Nov 25, 2023

steven
Waterloo, IA

Nov 25, 2023

Timothy
Ottawa, CA

Nov 25, 2023
Asked a question about shipping, was ignored
Awful experience overall. All 3 items had significant damage and all were non working. Shipping cost was insane in cost. This seller should only sell locally and provide more than one picture. A better description of items should be mandatory!
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THOMAS
Rochester, NY

Nov 25, 2023
shipping
after i found out i had won the items trying to get the items shipped there was lack of communication. as to whether they knew i wanted the items shipped but it was resolved and then things went well. but i think the system itself is to blame as when we are registered to vote there should be a check somewhere telling the auction house that the bidder wants the items shipped and it comes up then in payment and gets rid of redundancies . of trying to tell the auction house we want items shipped.
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christopher
Chico, CA

Nov 24, 2023
First time winner of an online auction a pleasant experience
As my previous experience of online bidding has been limited to Ebay, this was a different kind of live auction process that I have been recently viewing and researching. For a first-time winning bid, the whole process went very smoothly, only requiring a brief phone conversation with a great Rich Penn representative to keep the process moving to completion. The packing and shipping were very efficient and secure and, considering the volume of items auctioned that day, very swift.
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Rodney
Durand, IL

Nov 24, 2023
Great On-Line Auction House
Great items + easy payment and shipping = HIGHLY RECOMMENDED. Thanks for the great toys!
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adrian
Cupertino, CA

Nov 24, 2023

Stephen
Pasadena, CA

Nov 24, 2023
Rich Penn auctions
I have dealt with Rich Penn Auctions in the past, and will continue to do business with them in the future, I find them to be a top-notch Auction house. The process goes extremely smoothly with quick fulfillment.
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Bill
Castro Valley, CA

Nov 24, 2023

Robert
Willoughby, OH

Nov 22, 2023

Bob
Jacksonville, FL

Nov 16, 2023
Great auction.
Fun to bid with.
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Patty
Fredericktown, OH

Nov 14, 2023
Easy process and easy payment
Rich Penn auction house was very easy to process payment and shipping. Will follow for future opportunities.
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Stoneware Hunt Scene Pitcher, Blue & Grey glaze by Utica, c.1900, Exc cond 7"H.

Bob
Snohomish, WA

Nov 12, 2023
Excellent
One of the best auction houses to work with! Ships fast and well-packed as always! Highly recommended auction house! Thanks again!!
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Kitchenware Advertising Rolling Pin, milk glass w/blue tone etched graphics for Pekin Coal, Nebraska

Rosie
Chicago, IL

Sep 23, 2023

Greg
Maple Creek, CA

Sep 20, 2023
Poor shipping department
I sent 2 emails to the shipping department prior to the auction asking my purchased lots be combine shipped to reduce the cost. This could have been easily done, but it wasn't. I've made several attempts to get a response from them and assured they would get back to me. Just a heads up, that statement is code for "you wont ever hear from me again" buyers may want to be aware of this. Here; s a little nugget that may be worth consideration. If you combine ship (as you said you would in 2 emails before the auction) buyers can only post one review.
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Farm Machinery Signs (2), Moline Wagons litho on paperboard w/mounting grommets, c.1890, Fair cond

Greg
Maple Creek, CA

Sep 20, 2023
Shipping, read the other 1 star reviews
As a long time collector, I absorb most issues in a flexible manner because they all do things differently. Many like to use me to help improve their product and how to reduce conflict because I am fairly knowledgeable and have a positive regard for resolving issues, not just for myself but to improve others including the auction house itself. Rich Penn will just ignore you despite sending 2 emails PRIOR to the auction, both answered, to combine ship my lots. More than doubling the shipping costs. Repeated attempts to help them understand how this could be avoided in the future for all, including making their life easier. They just don't respond.
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Livestock Advertising (3), National Live Stock Exchange-Pittsburgh, PA-May 15-17, 1919 pocket mirror

Mart
Dyersburg, TN

Sep 19, 2023
Smooth experience
Smooth experience
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Drug Store Lighted Advertising Sign, Bishop's Am-Or-Ou "a powerful reconstructive tonic",

Wayne
Newport, WA

Jul 18, 2023
Customer service was fast and friendly, item was well packed
easy to buy from. fast service too.
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Toy Empire Express Train Set (6 pcs), Marx cast iron lighted loco & litho on tin cars w/6 track

Cody
White City, OR

Jul 07, 2023

Jerrod
Rome, GA

Jul 03, 2023
Very Friendly, Great communication
Rich Penn auctions is a pleasure to do business with. The items I won were wrapped and came in perfect condition. I will monitor and attend future auctions for sure. They exceeded my expectations in terms of customer-service, explanations, packing of items and communication. A ~ 1 auction house!
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Toy Circus Train Cars & Parts (12), Ringling Bros. and Barnum & Bailey, mfgd by K-Line, #22126

Al
AVA, MO

Jun 18, 2023
great do deal with great customer service
xx
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Toy "Pinched" Motorcycle, Marx motorcycle cop stops car after it runs stop sign, litho on tin

Bryce
Mansfield, LA

Jun 15, 2023
The "rare" train I bought was counterfeit
I bought a "rare" American Flyer Coca-Cola train at auction. The train was not as described and it a fake. The frames on the rare cars were all broken and poorly repaired. This was not disclosed. They were rated "VG", which is not a grade when the items are broken with major (and amateurish) "repairs." The Coca-Cola lettering on the roofs (the rare part) was fake. Huge paint mars and scratches go under the lettering-yet the lettering is undamaged. This is, of course, impossible. The original lettering was not a decal-these roofs have decals. I recognized that the train was counterfeit as soon as I inspected the cars. It is obvious. RIch Penn refused to allow me to return this junk train. They are relying on some expert who looked at the one auction picture and declared it to be original. This was a farce. The paint on the frame and horrible coupler replacement alone makes in a non-original. Rich Penn Auctions apparently believes that their "as is" disclaimer means they can sell fakes and junk trains (without disclosing the flaws) without consequence.
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Rich Penn AuctionsJun 15, 2023
It's unfortunate that this buyer can't accept the opinion of the foremost world authority on Coca-Cola collectibles, Allan Petretti. He authored The Coca-Cola Collectibles Price Guide, now in it's 11th Edition. His comments were, "These cars are exactly the same as every single set, or individual car I have sold over the years. I have absolutely no doubt that these cars are legit..." Mr. Petretti has seen all of Bryce's comments and photographs. We stand by our description and Mr. Petretti's opinion. It's too bad when buyers remorse shows its unreasonable face.
Coca-Cola American Flyer Train Set, c.1920's, Rare, 13 pcs.-cast iron engine marked A.F., tin coal

George
West Linn, OR

Jun 13, 2023
Outstanding performance/operation
I'm a repeat bidder/buyer to Rich Penn auctions, and have continued with them since 2015. They are honest, trustworthy, competent, professional, and offer great customer service. They do a a fabulous job from their catalog presentation/description to packing/shipping. Their team of auctioneers all work hard to represent the seller's interests, have a comfortable understandable cadence, and very good to give bidders "fair notice" before the hammer. I will continue to watch for future Rich Penn auctions, and bid with confidence.
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Clothing Store Sign, International Clothing, unusual pennant-shaped flange, DSP w/different slogan

Ann
Great Falls, VA

Jun 12, 2023
Art Pottery Table Lamps (2), Isis Ceramics by Deborah Sears, Oxford England w/hand-painted romantic

Don
Cambridge, MA

Jun 12, 2023
the sign was an excellent example of early chromolithography, I was lucky to get it,
Everything was fine except I would l like to suggest that. you use Fedex instead of UPS. I bought 5K. of items from Morphy. UPS mishandled the items and sent them back. then to top it off, Morphy made me pay for the shipping again to get my purchases. This was two months ago and. I still haven't received my purchases. Also UPS lied through their teeth and said I declined the items. Here I'm anxiously waiting and they claim I declined. I hope you'll used Fedex in. the future. Thanks, Don
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Rich Penn AuctionsJun 12, 2023
Hi Don: Nice hearing from a satisfied customer. I added to your shipping saint file to use Fedex for future shipments. Unfortunately, it's not easy to notice. Feel free to email me directly regarding any future purchases and shipping at jon@richpennauctions.com. We use the least expensive carriers, and while we do have Fedex as an option, they are running about 30-40 % higher. Another great benefit with shipping saint is they handle all claims, and we have never had one denied while using their service. I also believe that mis-handling issues can be regional, and while your area may be different, our local regional hub has my highest regards. All my best, Jon C.
Steamship Sign, Cunard Line, vignette of RMS Aurania & Pier 40 Agents Building, litho on paper by

Brian
Reading, PA

Jun 09, 2023
Breweriana Sign, Lauer Beer, large & impressive litho on paper w/colorful birds-eye view of the

Larry
Yoakum, TX

Jun 08, 2023
Very Satisfied
Packing was excellent.
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Air Rifles (4), all mfgd by Daisy, Mod. 111, No. 1201, No. 1160 w/scope & No. 102 Mod 36, all Good+

Marvin
Greenfield, IN

Jun 08, 2023
Prompt and Good coverage of purchased item
Excellent coverage of Items in Auction
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Breweriana Sign, Indianapolis scene supporting union labor, c.1915, VG+ cond w/some prof repairs &

Gregory
Edison, NJ

Jun 07, 2023
Very expensive Auction
They charge premium, processing fee, tax plus unbelievable shipping cost. I will never again participate in this auction.
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Rich Penn AuctionsJun 08, 2023
Buyers need to read the terms of the auction before bidding online with any company. As far as shipping we have some of the best rates in the industry, well below that of franchised pack & ship stores. Labor and materials cost for your two packages one 24 "L and the other 36" L was a total of $25.75. We are not responsible for the higher, increasing cost carriers have been charging in recent years, and we ask all bidders to take this into consideration before bidding.
Toy Electric Mickey Mouse Circus Train Set (6), mfgd by Pride Lines after the 1934 Lionel orig,

Mike
Carp, CA

Jun 06, 2023
Apothecary Show Jar, Art Deco, pressed glass on aluminum tripod stand w/hollow fillable stopper, VG

ADAM
Phoenix, AZ

Jun 05, 2023
Great Experience!
Jon and Rich went above and beyond to get me my item quickly. These guys and this auction house will see me bidding on items again... hopefully soon!
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Automobilia, 1907 Pennsylvania license plate, 4-digit 6209, porcelain on steel w/oval suspension

Jason
Marion, AR

Jun 05, 2023
Automobilia, Good Year sign, large outdoor metal sign w/trademark winged shoe, Fair+ cond

Dale
Wausaukee, WI

Jun 04, 2023
was available. I still haven’t received it yet and I understand why not 👎
👎
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Breweriana Neon Sign, Grain Belt, 2-color skeletal, Exc working cond, 12"H x 24"W.
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