Bidder Reviews for Rich Penn Auctions (384)
4.3 out of 5.0 Stars
150-200 of 384 Reviews
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Highest Rated
JEFFERYInkster, MI
Dec 04, 2021
N/A
There was damage to parts of the cardboard easel back that was NOT VISIBLE in the photograph, item was rated VG to EXC condition.
ConnetteCambridge, MN
Dec 02, 2021
randy.Taylorsville, UT
Nov 16, 2021
Rich Penn Auctions is the best!
Rich Penn always list quality items with accurate description. Payment is easy and they ship their items well packed and safe. I hope to do business again soon.
CliffordWantagh, NY
Nov 10, 2021
MarkGig Harbor, WA
Nov 06, 2021
Great Restoration Project
There are so very few of these Royal Crown kola vendor stadium coolers around, I just had to make it work. Thank you Rich Penn for giving me this chance. I recently purchased a picnic cooler of the same brand and I will be restoring them together. Thanks again
ChaceLake Tapps, WA
Oct 14, 2021
BillSutter Creek, CA
Oct 11, 2021
Large sign missing frame
I purchased a large lighted Mercury Used Cars sign from Rich Penn. The shipper delivered the sign panels, but no frame. The shipper stated that they were only given the panels, and the frame was not in their truck. Calls to Rich Penn were useless as they stated the entire sign was shipped, however given the time spent on the phone it was obvious that they never even checked their warehouse.
SteveMapleton, UT
Sep 26, 2021
Rich Penn Auctions set the bar for everyone else
Rich Penn auctions have consistently provided top notch service in a professional fair and efficient manner. While I have been buying from a number of auction houses over the years no one has been as easy to work with as Rich has. I will consign goods with him because of the way he has treats me as a customer. I cannot say enough positive about this company., you Rich and friends.
AndresColumbus, OH
Sep 23, 2021
Rich Penn Auctions doesn't care
Greetings fellow collectors.. just a quick heads up regarding the multi million dollar Rich Penn Auction house who's company motto includes the words "expertise, service, integrity and results" I purchased the above pictured "Full Weight Cigar" sign on their MAY 16TH AUCTION. I'm an avid tobacciana collector and consider this sign as what we all call "Hens Teeth" it's over a 100 years old, made of tin and at auction time was a 10 condition as reflected in the amount paid. I also paid the high premium, packing fees and insurance fees that we all know too well. The FedEx box (shown above) was slightly hit during the delivery (as expected) and sadly, do to the careless packing job by Rich Penn (see photos) which consisted of packing peanuts and some bubble wrap the sign was damaged!!! Long story short after 4 MONTHS of countless non returned calls, emails and texts messages to RPA who promised back in August to "take the reins on this matter until it is resolved" I HAVE YET TO RECEIVE ANYTHING FROM THEM!! The claim according to FEDEX has been resolved for a month and STILL NO COMPANSATION FROM RICH PENN AUCTIONS! Considering it is their fedex account I advised them to send me what was awarded by FEDEX ($400) and they will simply get REIMBURSED... BUT STILL NOTHING!! So just a heads up to you 34, 000 members that RICH Penn AUCTIONS would rather count just throw these beautiful works of art into a box and toss you to FEDEX when "Surprise!!!" damage appears!! Needless to say... No signs of service, integrity or results to see here folks 👎 🏽
BobSnohomish, WA
Sep 01, 2021
Great to work with!! Superb auction house!!
Great to work with/ships fast and reasonable shipping costs/will do business with again!
DavidChicago, IL
Aug 21, 2021
SteveChatham, NJ
Jul 19, 2021
Slow process to complete sale and deliver. Shipping was slow and high priced.
Slow completion and delivery.
JoanLansdowne, PA
Jul 10, 2021
ConnieYucaipa, CA
Jul 03, 2021
KennethPlymouth, MI
Jun 29, 2021
WayneLake Orion, MI
Jun 21, 2021
ShayWichita, KS
Jun 19, 2021
BrentHuntersville, NC
Jun 17, 2021
Great Auctioneer!
When opening the box that was professionally packed, the contents were even nicer than the pictures online. Thank you for making the experience a great one!
PeteBaker, OR
Jun 17, 2021
Well packed were pretty good and responses.
Items were packed extremely well. Always get a shipping quote before you bid!
JohnZijderveld, NL
Jun 17, 2021
cherylColumbus, OH
Jun 12, 2021
JamesFortson, GA
Jun 12, 2021
JohnZijderveld, NL
Jun 11, 2021
Beautiful lots, well and carefully packed and shipped
Beautiful lots, well and carefully packed and shipped
StevenMidland, TX
Jun 11, 2021
Jean MarcHudson Heights, CA
Jun 11, 2021
ScottVilla Rica, GA
Jun 11, 2021
Slow shipping process
Very slow to ship items out! This time they used Fedex Said it was going to be delivered on Tuesday, then Wednesday, then Thursday! I waited at home 2 days, and finally received on Friday. Not a good system!!
LeeSandbach, GB
Jun 11, 2021
Very Satisfied Customer!
This is the first time I have bought from Rich Penn, but it won’t be the last! Super friendly staff with exceptional customer service. Delivered on their promises and I’m one very satisfied customer. Whist not an issue in the end, having online payment facilities for overseas customers could be one way they could improve on their otherwise awesome service.
MariePequea, PA
Jun 10, 2021
ScottDeep River, CT
Jun 09, 2021
Shipping Expensive
Get a shipping quote prior to bidding to avoid surprises. The info on the website is not accurate.
GaryLasalle, CA
Jun 08, 2021
Beware Of High Shipping Cost
Great people to deal with but their shipping cost are out of the roof.... No Mercy
GerryEscondido, CA
Jun 08, 2021
Slow to ship and they broke part of my item and didn’t tell me
Seem unprofessional and understaffed. Sent my item after someone broke it as a connected part was now snapped off and packaged separately. Never told me.
JeremyWesterville, OH
Jun 08, 2021
KeithSouth Plainfield, NJ
Jun 07, 2021
A little common sense
But of lot of two items.. They failed to disclose that the item lid was snapped and the inside was used as an ash tray... Took one picture with the broken lid put on top and did not show the inside.. No where did it state that... You know out of state bidders will be buying items.. When you call for item condition you get answering machine.. or someone takes a number and no one calls back. That is a bush league move.. Be 100 % transparent. You have the item in front of you how hard is it to take another picture or type another line And thanks for responding to my email since you did not bother this is the review you guys get. I am sure they will block me from their auctions but my actions are based upon your business practices
Rich Penn AuctionsJun 07, 2021
Hi Keith, Thank you for the note. I'm sorry you're not happy with your purchase. Even though you seem to disagree, we do make every effort to be transparent and provide accurate descriptions. You stated the lid on the the Personal Butler in lot # 1637 was snapped. If something was damaged, you should have contacted us. No damage was detected on that piece during cataloging. You also stated... "the inside" was used as an ashtray. "That's what the Personal Butler was supposed to be used for. And in the description, it states,"... 2 unusual & Rare pcs, cigarette box in Exc cond, butler VG cond showing use, "Wouldn't you expect that when someone says an ashtray shows use, you would expect it to show use as an ashtray. If that wasn't clear enough, I do apologize. We see no reason to block you and we do hope to see you back with us again. Thanks again, Rich Penn
JoeHudson, IL
Jun 07, 2021
Ease of working with Rich Penn Auctions
Experience was outstanding. Questions on items up for bid, pictures did great job of item description. Easy & speedy payment and shipping process. Very much recommend Rich Penn Auctions.
JohnGalena, IL
Jun 07, 2021
A Very Professional Auction House!
We should have No Worries about this auction house. The are Very Professional and Very Honest. If you have any issues, Just Call Them!
AnnetteMoree, DE
Jun 06, 2021
JudyLakeside, CA
Jun 06, 2021
Rich Penn Auctions did a good job, had a problem with carrier.
Rich Penn Auctions does great packing and shipped quickly, problem with carrier, they left package in front yard instead of bringing to door for signature.
RobertStockbridge, GA
Jun 06, 2021
MikeClinton Township, MI
Jun 06, 2021
SteveMapleton, UT
Jun 06, 2021
Rich Penn is the most professional auction company
There are many auction houses to choose from whether as a buyer or seller. But few are as complete and professional is Rich Penn Auctions. He is one of the few that can ship professionally and quickly. I have dealt with many dealers over the past many years but none have been consistently excellent as Rich Penn Auctions have.
DickFlowery Branch, GA
Jun 06, 2021
JamesWoodstock, IL
Jun 06, 2021
StanHappy Valley, OR
Jun 05, 2021
JeanRepentigny, CA
Jun 05, 2021
JohnMinnesota City, MN
Jun 05, 2021
Jun 05, 2021
BobHannibal, MO
Jun 05, 2021
Shipping Too High
Only complaint is that shipping was three times what it should have been. Purchasing experience with Rich Penn was great.
ToddNashua, NH
Jun 04, 2021
Rich Penn Auction is a 5-Star Operation
I recently bought an item via online auction from Rich Penn auction. I knew it was a special item from the pictures, and Rich sent beautiful additional close-ups without delay when I asked. Everybody I talked to on the phone was absolutely delightful and very helpful. The items were packed and shipped by them as well so I didn’t have to go thru a 3rd party shipper, which was a bonus. I moved to New England from Ohio 15 years ago and Speaking with them on the phone made me realize how much I miss the helpful and easy temperaments of the Midwest. I always get a little nervous buying higher dollar items thru online auctions, but Rich Penn and his staff provided a safe and delightful experience. I hope I get the opportunity to buy from them again. Thank you Rich Penn and Staff!
BobMillersville, MD
Jun 04, 2021
good overall experience
Good auctioneer that moves your items to you quickly. Only Issue i had is one item was described as pristine was in fact restored.
Maricar RoslynJacksonville, FL
Jun 04, 2021
Good packaging and fast shipping
They packed my 19th century red glazed pottery very well. Very happy with the packaging and it arrived fast. No issues with the auctioneer
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