Bidder Reviews for Rachel Davis Fine Arts (495)

We are sorry to hear you have not received your package yet. You chose to use liveauctioneers Live Ship. You purchase was picked up December 18th You need to reach out to liveauctioneers to resolve this matter. These are the ways you may contact them. https://help.liveauctioneers.com/hc/en-gb/articles/********** 6257-Who-do-I-contact-if-I-have-issues-or-concerns-with-quotes-or-my-order Email: ********** Phone: **********.

Thank you

We take our customer satisfaction seriously and do the best we can to work with our customers, as you may remember that we worked with you to track your package by following up with UPS in the past. Our records do not show receiving any communication from you about this issue, so we were completely unaware of the issue until now. While we do our best to note condition issues, and we agree that this particular condition should have been noted in the lot description, we may miss some unintentionally as we go through a very high volume of cataloging for every auction. For this reason, it is, as you mentioned, best to request for a full condition report prior to placing any bid. Also, please contact us directly first, when any issues like this arise, so we can work with you to resolve, including offering return & refund. Please contact us directly at your earliest convenience, along with your invoice #, at **********, if you are interested, or have any other questions.