Bidder Reviews for Kraft Auction Service (590)
4.3 out of 5.0 Stars
Easy Payments
300-350 of 590 Reviews
All Ratings
Highest Rated
GerryEscondido, CA
Mar 10, 2021
Poor customer service
I called after a month (they said shipping could take up to a month) and was told that they didnt get to my auction yet. Two week later, I emailed and was told "we are not sure why you items wer missed. When I replied that I had called two weeks before and basically got no status, this was the second time that this had happened to me, and that they are the slowest shippers of all the auction houses I deal with, he said they must be small auction houses:-(
MarkSeattle, WA
Mar 06, 2021
Nice items, reasonable shipping costs
It ended up being a good experience on a nice item, shipping cost was low but it took about a month for them to pack it and ship.
CharlesMagnolia, TX
Mar 05, 2021
ZoiKnoxville, TN
Mar 03, 2021
KurtPoulsbo, WA
Mar 01, 2021
The ease of doing business
Kraft was very responsive. Shipped my winnings as stated. When I contacted their office, it was very pleasant talking with them. I wasn't rushed and all my questions were answers.
JohnZijderveld, NL
Mar 01, 2021
SamanthaGeorgetown, TX
Feb 24, 2021
Long wait but worth it
I've read some reviews stating that the items arrived broken or there were long delays in shipping. It did take over a month for Kraft to ship my item, but it arrived in excellent condition. Not one scratch or ding on it. I'm very pleased.
Jeanine Abilene, TX
Feb 23, 2021
JackCaboolture South, AU
Feb 22, 2021
Very good auction company
Shipped items quickly and a decent buyers premium. Can't ask for much more.
KathleenElma, WA
Feb 22, 2021
GregJefferson, MD
Feb 21, 2021
Sometimes 5 stars just isn't enough. This is one of those times.
Kraft Auction Service was phenomenal to deal with!! Kevin in shipping bent over backwards to figure out a way to pack a very large cardboard sign, with wood backing and acrylic front, into a box just small enough to come under the threshold for a much higher shipping cost. Not only that, but the sign was packed impeccably well. I couldn't be happier. I will absolutely be watching their auctions going forward and will bid with confidence that they will take the best of care with whatever I purchase.
KevinRamsey, NJ
Feb 21, 2021
MIchaelFort Wayne, IN
Feb 21, 2021
ElizabethSewell, NJ
Feb 21, 2021
Excellent buying experience
Nothing but good to say about my entire buying experience with Kraft. Thank you!
RichardAliquippa, PA
Feb 21, 2021
AlanChicago, IL
Feb 21, 2021
Shipping
I have decided rather to ship my item, to pick up in person. I have something that I will consigned for a sale
AndreMannedorf, CH
Feb 21, 2021
Till today no answear at all after payment 3 werks ago:-(((
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Kraft Auction ServiceFeb 21, 2021
I am sorry we had not responded, but it clearly states in the terms and on your invoice because we have 2000 + people to ship out to from this huge auction it can take a month to ship out. Once your item is ready we will email you an invoice for shipping payment. So we are doing just as we stated we would. It is always best to read the terms before bidding, because we try to lay everything out for our buyers before bidding.
CraigKennesaw, GA
Feb 21, 2021
DonForest, VA
Feb 20, 2021
JosephNewport Beach, CA
Feb 20, 2021
Don’t believe what you read.
The Datsun 280ZX was stated to have 29, 500 miles. The condition shows it to be more like 129, 500 miles. Car was from Pennsylvania but was sold and presumed to be from No. Carolina. Car is a total disguised rust bucket from front to back. Even the bottom of the rear biller is rusted away. This car was never checked out by the auctioneer before going to auction. It has air conditioning as well which was never mentioned in the listing. Where is my title? I have not received it yet. The auction house, Kraft Auctions, stated that it was delayed because of the COVID 19. Are you allowed to sell a vehicle without first having legal title to the vehicle? I feel I should be able to get all my money back for this rust bucket. BUYER BEWARE IF YOU BID WITH KRAFT AUCTION SERVICE!
DavidNorco, CA
Feb 20, 2021
RalphSouthwick, MA
Feb 20, 2021
For the rich
20 % buyers premium, taxes, nine dollars for box, 7 dollars for stuffing and then 24 dollars for shipping, this adds too much to the won item
JimHowards Grove, WI
Feb 19, 2021
KenWilliston Park, NY
Feb 19, 2021
JeffreySumter, OH
Feb 19, 2021
ChadWhiting, IN
Feb 19, 2021
Rude
Picking up my item I was helped by a very rude and judgmental member of their office staff. It seems that some of her personal beliefs contradict with some items that they auction off, which she subtlety let me know. Before that point everyone that I spoke to on the phone was very nice.
JohnOmaha, NE
Feb 17, 2021
LouisRiver Ridge, LA
Feb 17, 2021
Terrible information given to auction items and bid on-broken/unusable
Will never use Kraft Auction Service again. They really do not access ite items or take detailed photos. How can u put up a lot of 38 knives and take bulk pictures and give an est. of $25-$10000. I paid $136 + 20 % + shipping for about $40 worth of knives. This is their auction description "Lot of 30 vintage folding knives. Lot includes a variety of brands including Schrade, Imperial, Barlow, and more. They all vary in age and condition." 4 knives are in ok shape, the rest have broken blades, pins missing and falling apart. 2nd lot I purchased was in the same shape, moldy sheaths and broken blades. Shipping was overpriced. Auction was Jan. 17. Auction desription says invoice within 3 days, but invoice finally received and paid on 26th, asked about shipping charge and they said they would contact me and I would pay then for shipping, but didn't get the invoice until Feb 9th. Today is Feb. 17th-just received the items today.
DennisLomita, CA
Feb 12, 2021
StephenAnderson, IN
Feb 11, 2021
DelltonAnoka, MN
Feb 10, 2021
No surprises...
No surprises and great contacting. Do not send a ton of email.. succinct and to the point. Plan to do more business with Kraft.
VelAntioch, IL
Feb 10, 2021
robertNew Fairfield, CT
Feb 09, 2021
vickySan Antonio, TX
Feb 08, 2021
never again...
took forever to get a response, had to contactliveauctioneers.com for help. Won and paid for on Jan 17th, didn't get shipped until Feb 2nd, just today (Feb 8th) it arrived at my FFL dealer NOT EVEN IN A BOX. Paid 81.44 for shipping and handling and they couldn't even package it up. Worse experience ever...
Kraft Auction ServiceFeb 12, 2021
Vicky, I’m sorry to hear of your experience. Shipping will be reaching out to you about your experience. Though I will say it does say it can take up to one month for shipping in our shipping terms. We had over 2500 buyers to ship from in our 4 day auction, so it does take time to get it all out. We feel two weeks is a great turnaround for the volume we are shipping out and doing it all in house.
KiranSalt Lake City, UT
Feb 08, 2021
KiranSalt Lake City, UT
Feb 08, 2021
Scott Ladoga, IN
Feb 08, 2021
MikeBloomfield, NY
Feb 08, 2021
ArthurBeach Lake, PA
Feb 07, 2021
DanielFranklin, IN
Feb 07, 2021
CarrollVero Beach, FL
Feb 07, 2021
RichardJacksonville, FL
Feb 07, 2021
GuyRhoadesville, VA
Feb 07, 2021
Most Positive Experience!!
The crew with Kraft handled the entire event from beginning to end was enjoyable and would use them again to look at future auctions. Thanks a bunch!!
PhilAvoca, PA
Feb 07, 2021
Good experience
Overall good experience. Description very good and no disappointment upon receiving. Recommend if looking for something you can't find locally or something you need for a collection.
CathleenQuincy, MA
Feb 07, 2021
Fast Shipping, Awesome service!
I was so nervous about the windows in shipment. They were packed so thoughtfully and with such care. I would definitely purchase from this auction house again.
MichaelMckinney, TX
Feb 07, 2021
DavidWarren, OH
Feb 07, 2021
KirkUniontown, PA
Feb 07, 2021
WilliamMurrells Inlet, SC
Feb 07, 2021
DonavanGreen Bay, WI
Feb 07, 2021
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